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  • Work/Life Balance
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Challenging but worthwhile.

Customer Service Representative (Current Employee) Hillsboro, OR (US)

ProsTwo-week intensive training, $10,000 per year allotment for health insurance or as taxable income, 401(k) Matching up to 3%, FREE 8 DVD at-a-time plan + Watch Instantly plan, Awesome lunchroom amenities [free popcorn, apples, bananas, Macaroni & Cheese and Cup-o-Noodles]. Plus, Workforce Management contracts with local food vendor trucks for availability during peak lunch hours. Availability of 4-10 hour shifts. Comfortable and fun work atmosphere, never a dull moment.

ConsCustomers. Talking with customers day in, day out can be rough on moral [but that is the job, right?!] Just remember, "it's just movies, they aren't mad at you." That was a piece of advice that I was given and I remember it anytime a customer was rough with me.

Advice to Senior ManagementDo not be so quick to judge the abilities of a representative based on a few days or even a few rough weeks. The job is not easy but with your help, it can be. "It's just movies."

Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    8 people found this helpful  

    Absolutely terrible and soul-crushing

    Customer Service Representative (Former Employee) Hillsboro, OR (US)

    I worked at Netflix


    Pros: Free bananas, apples, coffee. Low priced soda. Free Netflix account. I worked with (not for!) some amazing people. If your supervisor likes you,… Cons: Pretty much everything else not noted above. Most days the "What's working?" list is shorter than the "What's broken?" one. No communication between departments. Customer service… Advice to Senior Management: This is simple. Learn to communicate. Start treating your CSRs like human beings. Stop encouraging CSRs to lie to customers. Tucking tail and rescinding your… No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    13 people found this helpful  

    Can be fun, can be awful

    Anonymous Employee (Former Employee) Los Gatos, CA (US)

    I worked at Netflix


    Pros: It was an interesting experience working at Netflix. I was lured by the supposedly high talent density, solving great customer focused problems and bringing entertainment… Cons: Yes, there are interesting things to solve in cloud computing but discovery, search, personalization, and the overall architecture of the Netflix website can only be… Advice to Senior Management: Have a really close look at the talent in the company. There are a lot of people who are making architectural decisions… More
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