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There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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Helpful (6)

Very good learning experience at a cost of a lot of heartache

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Supervisor III in Hillsboro, OR (US)
Former Employee - Customer Service Supervisor III in Hillsboro, OR (US)

I worked at Netflix full-time (More than 5 years)

Doesn't Recommend
Positive Outlook
Disapproves of CEO
Doesn't Recommend
Positive Outlook
Disapproves of CEO

Pros

Pay and benefits. They typically pay above scale and provide benefits from the time you become a full time employee.

Cons

Management, on several occasions missed their mark on several key initiatives in the center. Specifically they never had a clue what was happening on the floor in regards to employee satisfaction and were never involved in developing employees to rank up.

"Manage up or out" was stated on several occasions and this approach is what developed a culture of fear in the call center. High turnover is never a positive motivating factor and management was quick to let go of the people who stood against that ideal.

Advice to Management

I would share advice but management seems to agree with Hastings' approach of shooting from the hip and not listening to his trusted advisors.

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  1. Helpful (2)

    Operations Manager-DVD Hub

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Dallas, TX (US)
    Former Employee - Operations Manager in Dallas, TX (US)

    I worked at Netflix full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Completely on your own for running the business, making day to day decisions on employees (hiring and firing)

    Cons

    High pressure, high stress, little to no room for advancement. High turnover in the management ranks and the front line employees get almost no benefuts. You have unlimited vacation but never get a chance to use it. Micromanaged by every person above you unless things fgo wrong-then you are on your won.

    Advice to Management

    You have great managers int he feild. Let them do the job you hired them to, reward them for the 10-14 hour days, and set back and reap the harvest of their efforts in the feild. Also, as many hub managers as you have turnover, you might need to look at the operational set-up and ask yourself why the average lifesapn of a manager is 12-18 months!!

  2. Helpful (3)

    Bright people who are fun to work with in very high-performance culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Los Gatos, CA (US)
    Former Employee - Vice President in Los Gatos, CA (US)

    I worked at Netflix full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Walk the walk consistent with the well-articulated culture.
    Very focused.
    Clear, well-articulated strategy with very good execution against it.
    Very transparent, both internally and externally.

    Cons

    A bit of a culture of fear articulated as "the sniper in the building" as some new hires and long-time employees are either bad fit or fail to grow, and are subsequently let go. Culture emphasizes experimentation, which includes needed organizational experiments, and this type of experimentation also reinforces the fear. Again, most of this well-articulated in culture deck, so no surprise.

    Advice to Management

    Keep hiring and growing stars across all areas of the company.

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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