Netflix

  www.netflix.com
  www.netflix.com
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11 people found this helpful  

Formerly 5-star, now a bit adrift

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director of Engineering in Los Gatos, CA (US)
Former Employee - Director of Engineering in Los Gatos, CA (US)

I worked at Netflix full-time (more than 3 years)

Pros

Smart co-workers with the basics of a great corporate culture.
Lack or management direction means lots of job flexibility (back-handed pro?).
Good product that has potential.

Cons

Lacking a future strategic vision from the exec team.
Not an innovation culture for engineers, more of a tinkering culture with mindless obsession to A/B testing.
Didn't learn from the Qwikster debacle and hasn't returned to a focus on customers - they're just numbers on a chart to management.

Advice to ManagementAdvice

Realize Netflix needs to be more than just a content middle-man to succeed long term.

I had a great ride at Netflix up to the point where Reed torpedoed the company with the Qwikster idiocy. Despite the obsession with testing user experience, almost nothing was done to test consumer reaction to the Qwikster plan before it was announced (haphazardly at that).

Put customers first again and deliver the BEST combined streaming and DVD experience possible. Despite the religious conviction to kill the DVD business, wait on doing this until the rest of the population is ready for it. Forcing the issue is hurting Netflix in the short term, and this damage is opening an opportunity for competition.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

427 Other Employee Reviews for Netflix (View Most Recent)

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  1.  

    Excellent peers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time

    Pros

    High transparency, management generally open to feedback, free food

    Cons

    Lots of smart folks working together can sometimes lead to muddled vision

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Very good pay and they make you pay for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hillsboro, OR (US)
    Current Employee - Anonymous Employee in Hillsboro, OR (US)

    I have been working at Netflix full-time (more than an year)

    Pros

    Very good pay
    Free movies
    Popcorn
    Tools are pretty good for a call center
    Lots of parking since they keep firing anyone that works on DVD

    Cons

    Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment
    No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation...
    In last 3 months all the good managers were fired or they work in california
    HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions
    Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

    Advice to ManagementAdvice

    Take care of the DVD business or shut it down. Stop making decisions based off what HR says.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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