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4 people found this helpful  

Customer Service Represenative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Hillsboro, OR (US)
Current Employee - Customer Service Representative in Hillsboro, OR (US)

I have been working at Netflix full-time for more than a year

Pros

Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.

Cons

Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.

Advice to ManagementAdvice

Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

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  1. 11 people found this helpful  

    Formerly 5-star, now a bit adrift

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Engineering  in  Los Gatos, CA (US)
    Former Employee - Director of Engineering in Los Gatos, CA (US)

    I worked at Netflix full-time for more than 3 years

    Pros

    Smart co-workers with the basics of a great corporate culture.
    Lack or management direction means lots of job flexibility (back-handed pro?).
    Good product that has potential.

    Cons

    Lacking a future strategic vision from the exec team.
    Not an innovation culture for engineers, more of a tinkering culture with mindless obsession to A/B testing.
    Didn't learn from the Qwikster debacle and hasn't returned to a focus on customers - they're just numbers on a chart to management.

    Advice to ManagementAdvice

    Realize Netflix needs to be more than just a content middle-man to succeed long term.

    I had a great ride at Netflix up to the point where Reed torpedoed the company with the Qwikster idiocy. Despite the obsession with testing user experience, almost nothing was done to test consumer reaction to the Qwikster plan before it was announced (haphazardly at that).

    Put customers first again and deliver the BEST combined streaming and DVD experience possible. Despite the religious conviction to kill the DVD business, wait on doing this until the rest of the population is ready for it. Forcing the issue is hurting Netflix in the short term, and this damage is opening an opportunity for competition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Excellent peers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time

    Pros

    High transparency, management generally open to feedback, free food

    Cons

    Lots of smart folks working together can sometimes lead to muddled vision

    Recommends
    Positive Outlook
    No opinion of CEO
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