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394 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Disapproves of CEO

4 people found this helpful  

Customer Service Represenative

Customer Service Representative (Current Employee) Hillsboro, OR (US)

ProsPay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.

ConsCompany is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.

Advice to Senior ManagementPlease stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Very good pay and they make you pay for it

    Anonymous Employee (Current Employee) Hillsboro, OR (US)

    I have been working at Netflix full-time for more than a year

    Pros: Very good pay Free movies Popcorn Tools are pretty good for a call center Lots… Cons: Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment No vacation policy means no vacations. The managers and HR are… Advice to Senior Management: Take care of the DVD business or shut it down.… No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great product, terrible management

    Customer Service Representative (Current Employee) Hillsboro, OR (US)

    I have been working at Netflix as a contractor for less than a year

    Pros: Free subscription, relatively high pay for the work, fun atmosphere Cons: Completely mismanaged, focus on average call time rather than customer… Advice to Senior Management: I understand labor is expensive, but customer service is more important than cost. Rather than outsourcing to 3rd party call centers that don't know how… No, I would not recommend this company to a friend More

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