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There are newer employer reviews for Netflix

Helpful (4)

Customer Service Represenative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Hillsboro, OR (US)
Current Employee - Customer Service Representative in Hillsboro, OR (US)

I have been working at Netflix full-time (more than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Pay. $14/hr + benefits or ~$19/hr without benefits. (Not taking the $10,000 in benefits) Great employees.

Cons

Company is not transparent. Often customers will know a huge step taking by upper management before you do. Covering up or what I like to call lying to customers. This job will wear you down with customers, which is not the primary concern but middle management. No clear direction from supervisors they're just looking out for their jobs. One supervisor will differ from the other rapidly.

Advice to Management

Please stop making this such a cut throat environment. When reps get it from customers and then you also tie our hands with middle management it makes us despondent and depressed. Most of the reps hate Netflix and stresses them out. Resort to drinking excessively and drugs as a solution to the stress the job implements.

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  1. NA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BI Architect in San Jose, CA (US)
    Current Employee - BI Architect in San Jose, CA (US)

    I have been working at Netflix full-time (more than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great salary , cool company and flexible working hours

    Cons

    chaos everywhere and hire and fire policy

  2. Excellent peers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    High transparency, management generally open to feedback, free food

    Cons

    Lots of smart folks working together can sometimes lead to muddled vision

There are newer employer reviews for Netflix

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