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There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

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Helpful (1)

Run from this place as fast as you can

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Hillsboro, OR (US)
Former Employee - Customer Service Representative in Hillsboro, OR (US)

I worked at Netflix full-time (More than a year)

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Good pay, decent benefits. At least it's not Cambodia

Cons

There are so many I don't know where to start.

Advice to Management

Treat your employees as assets, not like the doormats you wipe your boots on.

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  1. Good call center environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR (US)
    Former Employee - Customer Service Representative in Hillsboro, OR (US)

    I worked at Netflix full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - Great Benefits
    - Living wage
    - Fun environment
    - Engaging work

    Cons

    - Company tends to shift their focus readily, which can be beneficial at times, but other times very frustrating.

    Advice to Management

    - Work more to promote from within. Constant hiring from outside brings in new ideas, but does little to encourage talented individuals to stay.

  2. Helpful (3)

    Keep looking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Beaverton, OR (US)
    Former Employee - Customer Service Representative in Beaverton, OR (US)

    I worked at Netflix full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pay is above average. The environment is kept very clean. The dress code is very relaxed.

    Cons

    Everything else about the job. I worked for Netflix for 3 months and had to quit. I have never left a job so quickly. It's that bad. You know you're in a culture of fear when the person training your group talks about how they were nearly fired. I was told I would be let go during training if I didn't "improve". The problem is they were incapable of telling me what needed "improving". I've worked in customer service for over a decade and never been exposed to such a fear based culture. If you read other reviews of Netflix you'll find that most people have had a similar experience.

    Advice to Management

    Stop throwing your customer service under the bus.

There are newer employer reviews for Netflix
There are newer employer reviews for Netflix

See Most Recent

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