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2 people found this helpful  

Customer Service Is Not For Me

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Frisco, TX (US)
Former Employee - Customer Service Representative in Frisco, TX (US)

I worked at Netflix full-time for less than a year

Pros

Good pay, benefits, and relaxed atmosphere.

Cons

Customer service in general. For some reason going into this I did not think it would be a typical customer service experience based on my own satisfaction with Netflix for the past 3 years. It's pretty easy work, but so many people who called were lazy and/or arrogant jerks. Some of them made me feel like I was an inch tall. It was emotionally draining, especially for someone as sensitive as I am. The pressure to meet the 0% DSAT also didn't help. The survey asks about the company but it's answer is a reflection of the customer service and high DSATs effect job performance. We're expected to convey a relaxed, friendly attitude and build a personal rapport with the customer, but with pressure of the DSAT it's hard not to make everything sound forced and phony because you want to really turn it on to try get a yes out of the person. I'm an introvert so faking conversations and trying to think of chit-chat was hard for me. Do not take this job if you're sensitive and don't have strong conversational skills. You must get to know the person. It is required. I also wanted to add that the schedules and team leaders are constantly changing. It's extremely frustrating.

Advice to ManagementAdvice

Change the survey question.

Neutral Outlook
Approves of CEO

Other Reviews for Netflix

  1. 7 people found this helpful  

    Know yourself, then manage your path accordingly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Los Gatos, CA (US)
    Current Employee - Senior Software Engineer in Los Gatos, CA (US)

    I have been working at Netflix full-time for more than 3 years

    Pros

    Brilliant co-workers, opportunities to have a direct impact, minimal nit-picking bureaucracy or corporate policies, dynamic energy as the company continually evolves. Company does pretty well as removing doofuses and not hiring jerks. For the saavy employee, you can move into some great opportunities as the company grows and adapts. Upper management is very transparent (even when sometimes they don't make the best call -- e.g. Qwikster).

    Cons

    Dynamic environment does not work for a 'do my work and go home' employee or those who just want to show up and be told what to do. Middle and lower management can be a crap shoot -- seek out a great boss (there's many at Netflix) and avoid the bad ones (unfortunately, Netflix has those too). There is a level of 'playing the game' but not to an extent that I'd say is greater than anywhere else. Corporate philosophy does not emphasize coaching (but does not ban it) -- so you need to seek out your own mentors or strengthen your team (if you're a lead) by figuring out career/skills grown on your own.

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    The company is decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time for more than 3 years

    Pros

    paid well. work long hours without vacation.

    Cons

    The culture is bad. They claim they only hiring superstar, but superstars will not go to the company, the engineer quality is so-so.

    Advice to ManagementAdvice

    Your culture is not that great. You company just like Enron

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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