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394 Employee Reviews (View Most Recent)

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2 people found this helpful  

Customer Service Is Not For Me

Customer Service Representative (Former Employee) Frisco, TX (US)

ProsGood pay, benefits, and relaxed atmosphere.

ConsCustomer service in general. For some reason going into this I did not think it would be a typical customer service experience based on my own satisfaction with Netflix for the past 3 years. It's pretty easy work, but so many people who called were lazy and/or arrogant jerks. Some of them made me feel like I was an inch tall. It was emotionally draining, especially for someone as sensitive as I am. The pressure to meet the 0% DSAT also didn't help. The survey asks about the company but it's answer is a reflection of the customer service and high DSATs effect job performance. We're expected to convey a relaxed, friendly attitude and build a personal rapport with the customer, but with pressure of the DSAT it's hard not to make everything sound forced and phony because you want to really turn it on to try get a yes out of the person. I'm an introvert so faking conversations and trying to think of chit-chat was hard for me. Do not take this job if you're sensitive and don't have strong conversational skills. You must get to know the person. It is required. I also wanted to add that the schedules and team leaders are constantly changing. It's extremely frustrating.

Advice to Senior ManagementChange the survey question.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    25 people found this helpful  

    Senior Software Engineer

    Senior Software Engineer (Current Employee) Los Gatos, CA (US)

    I have been working at Netflix full-time

    Pros: * Best place if you just want to work with great technically capable folks. * 15-20% higher pay but if you actually consider everything, it might… Cons: * Worst place where all technically capable folks are also so heavy on political games within the team. Also it depends on which team you… Advice to Senior Management: * Gets rid of all mediocre managers, directors and those stupid engineers. * Change the culture of fear from its root… No, I would not recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    6 people found this helpful  

    Know yourself, then manage your path accordingly

    Senior Software Engineer (Current Employee) Los Gatos, CA (US)

    I have been working at Netflix full-time for more than 3 years

    Pros: Brilliant co-workers, opportunities to have a direct impact, minimal nit-picking bureaucracy or corporate policies, dynamic energy as the company continually evolves. Company does… Cons: Dynamic environment does not work for a 'do my work and go home' employee or those who just want to show up and be told… Yes, I would recommend this company to a friend More

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