Paychex

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595 Employee Reviews (View Most Recent)

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4 people found this helpful  

Horrible- we called it PayHell if that's any indication

Senior Client Service Representative (Current Employee) Irving, TX (US)

ProsYou could move up in pay somewhat quickly. The people that I met were GREAT, I made some lifelong friends.

ConsVery stressful most people that worked there had about 100 clients and would also have to answer calls in the queue. They would go back on their word when it came to promotions, I knew people that were promoted and made less in that position than people that were hired off the street because apparently there is a rule that no one is allowed more than a dollar increase. So going from Data Entry where the pay was $11 people were only allowed to go to $12 when outsiders that were hired made $13 to $14. Most people I knew were on anti-anxiety medication that was prescribed to them after working at PayChex.

Advice to Senior ManagementHire more people so that there is not such a high client to rep ratio. That would help with morale with the reps on the Major Market Services side.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great people. Nice work environment

    Technical Support Representative (Current Employee) Rochester, NY (US)

    I have been working at Paychex full-time for less than a year


    Pros: Great benefits and hours. Supervisors are very understanding and helpful. Fun events.… Cons: The initial training is subpar. Pay is below average. Products seem… Advice to Senior Management: Wait to put the products out the door. Invest in more education and realistic training to the employees who… Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    50/50

    Sales Representative (Current Employee) Denver, CO (US)

    I have been working at Paychex full-time for less than a year


    Pros: Great Benefits... Great Company. If you invest at least a… Cons: ....it takes a year... The majority of… Advice to Senior Management: More money will encourage better sales reps to stick around Yes, I would recommend this company to a friend More
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