There are newer employer reviews for PetSmart

3 people found this helpful  

better than no job at all but...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Pet Care Specialist
Former Employee - Pet Care Specialist

I worked at PetSmart part-time (less than an year)

Pros

learning about/ handling MOST of the animals

Cons

low pay, variable hours, annoying customers, frequently scheduled to work in dept. alone (basically getting paid barely above min. wage to do the work of 2-3 people and expected to give excellent customer service at the same time), hamsters

Advice to ManagementAdvice

start petcare/specialty out at a higher rate. the amount of physical labor required (weekly bedding changes/ scrubbing tanks/ feeding+ watering all animals in store/ administering medications etc...) to do the job on top of having to learn about not only all the animals in the store plus the products/habitats for them as well is way too much for min. wage and crappy hours.

Doesn't Recommend
Neutral Outlook
Approves of CEO

1067 Other Employee Reviews for PetSmart (View Most Recent)

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  1. 1 person found this helpful  

    One of the worst places to work, period.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist in Williston, VT (US)
    Current Employee - Pet Care Specialist in Williston, VT (US)

    I have been working at PetSmart part-time (more than an year)

    Pros

    You get to work with animals

    Cons

    Part-time employees are treated like dirt no matter how long you've been there, awful pay, inadequate training, most managers don't know P&P and it's therefore not followed, unhealthy animals, lack of knowledge, the company cares more about making customers happy than the well-being of their animals and employees.

    Advice to ManagementAdvice

    CARE a little bit more about your employees. Part-timers are hard working people too and deserve just as much respect as full-time associates. Read up on store policies and procedures. It's sad when someone who gets paid a small fraction of what you do knows more about these things and has to do your job for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    PetSmart cares way more about profit than they do pets or their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Trainer
    Former Employee - Pet Trainer

    I worked at PetSmart part-time (more than an year)

    Pros

    The customers: 95% or better are friendly, and share in common with the associates a love of animals. I have met some great people through PetSmart.
    The associates: creative, knowledgeable, quirky & diverse group of people, each bringing different strengths and assets to the table.
    PetSmart encourages furthering your knowledge and education about all departments. I have learned a ton of information on pet care, nutrition, etc.

    Cons

    Some of the lowest hourly wages in retail - Corporate seems to take advantage of employees' love of animals and deep desire to help and benefit all pets. Raises unofficially cannot be more than 25 cents at a time.

    They keep part-time associates under 33 hours so that no one associate really gets enough hours to make it worth their while, but discourage taking on second jobs. I made way less than $20,000 last year - gross - and that *includes* the commission I got from training classes. Some locations give fewer than 15 hours to non-management associates.

    Extreme opposite of "green:" stacks and stacks of thousands of stickers for price changes mailed to each PetSmart location - or printed at each store. Huge price changes occur monthly and more in between. Often times, the stickers sent are duplicates. This is just one example of the wastefulness.

    The processes implemented from corporate seem to have no basis in day to day operating knowledge - more like esoteric, dreamed up schemes from the glass offices at HQ.

    Advice to ManagementAdvice

    Show that you value your employees - pay them what they're worth.
    Find a way to change your sale prices without the wastefulness.
    Take a good hard look at your values and the products you carry. As one of the largest pet supply companies in the nation, your vote carries a lot of weight. Lead the industry in making changes for the better! (This means products made in the USA and healthy foods!)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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