Press Ganey

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7 people found this helpful  

Once an enjoyable workplace has become not so enjoyable after all

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Press Ganey full-time (more than 10 years)

Pros

co-workers and middle management are very supportive

Cons

New senior leadership has brought an east-coast attitude to business to midwest family life - the two are like oil and water. Some of us are now expected to be on call 24/7 and in the office until west coast business hours end....which is past dinner time for our families - for those of us with college degrees it shouldn't be a surprise that we are dissatisfied with being expected to work retail hours like this. No more bonuses and funds for celebrations have been given away to unfamiliar charities. Not cool.

Advice to ManagementAdvice

You may not think that the satisfaction of employees is important and that you can just hire more people to replace those who have left, but all of our data we've collected for our clients says a high turnover and dissatisfied employees equal dissatisfied clients and decreased revenue...perhaps we need to practice what we preach?

Doesn't Recommend
Negative Outlook
Disapproves of CEO

96 Other Employee Reviews for Press Ganey (View Most Recent)

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  1. 6 people found this helpful  

    Good plan, poor execution and disconnected leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Improvement Manager
    Current Employee - Improvement Manager

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    The people at Press Ganey truly cares about making healthcare better. They are the best at what they do and have been doing it for 25+ years. The employees are (or were) passionate about what they do when not fearing for their jobs. People subscribe to the work hard play hard mentality and have fun with the people around them. I absolutely love visiting clients and help them give better care.

    Cons

    3 New CEOs and Executive teams in 4 years, each progressively worse. Each new team comes in with a "ground breaking" plan and then replaces the employees with those who they worked with in the past (truth be told, like any other corporation). We now have more Vice Presidents than one can count and not enough people to do the job. A constant revolving door where employees work in fear of losing their job with No bonuses. No one questions a decision because they are afraid they will be replaced, but we somehow are supposed to think innovatively.

    Our core business is satisfaction surveys but we haven't had an employee survey in 2 years, I assume because leadership either knows how unhappy people are or that ignorant they think we are satisfied (and exactly why I am posting on here).

    Since I started its a completely different place.

    Advice to ManagementAdvice

    People will accept change if it makes sense, just be more gradual. Quit trying to reinvent the wheel and listen to the little guy every once in awhile. Go back to listening to customers and quit replacing good people with "your guys" as you've labeled them. Our people and customers will gladly tell you what you want to know, just listen to their needs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 12 people found this helpful  

    The change in culture has been this organization's demise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in South Bend, IN (US)
    Former Employee - Anonymous Employee in South Bend, IN (US)

    I worked at Press Ganey full-time

    Pros

    The company provided a great service to their clients and truly practiced what they preached. I was a proud employee. Their products are amazing (I can only speak to their core patient/employee survey component.

    Cons

    I have seen a few comments stating that others that have left negative reviews are individuals that aren't good with change. I completely disagree. It has become a "good ol' boy" club and if you do not kiss up to the right person in the right manner, you are treated poorly and driven out. Change IS good. There were many MANY people that would have done whatever was necessary to promote and develop the company. They have lost a lot of dedicated people and with that, a lot of what made Press Ganey the wonderful company that Dr.'s Press, Ganey, and Hall created.

    Advice to ManagementAdvice

    Honestly, I doubt any "advice" would help. If you asked this 4 years ago, I am certain it would have been sincerely accepted. Now, not so much.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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