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6 people found this helpful  

A Great Place to Work with A Few Blemishes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Systems Engineer  in  San Antonio, TX (US)
Current Employee - Systems Engineer in San Antonio, TX (US)

I have been working at Rackspace

Pros

Job:
- Constant challenges and interesting problems to tackle
- Autonomy to take ownership of issues without micromanagement
- Real sense of purpose/satisfaction in a job well done
- Great experience builder
- Lots of opportunities for free education and certification (MCITP, RHCE, Cisco, CompTIA, PMI, etc)

Culture:
- Most people really want to be there and care deeply about customer service
- Basically no dress code for technical folks
- Values-based culture that places focus on getting things done the right way, both in terms of correctness and in terms of morality, you could say
- Quarterly team outings

Compensation:
- Decent salary for certain positions (especially given San Antonio costs of living)
- Good benefits (health, dental, vision, disability, stock purchase program, FSA/HSA, etc)
- Good vacation time (17 days per year for new employees, 22 days per year for employees with 5 year tenure)
- Flexible scheduling (no nickel-and-dime-ing of time off for doctors appts, etc)

Cons

- There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies)
- A few too many middle managers that don't seem to contribute much besides sitting in meetings
- Lack of solid process controls, over-reliance on hero employees to fill the gaps left by poor planning/implementation
- Some positions are under-compensated in terms of salary. However pay seems to start low and ramp up, for example I make almost 80% more now than when I started a couple years ago.
- Not enough focus on holding individuals accountable for their performance. It's a great environment for self-motivated, high performing individuals to get the job done without micromanagement, but lazy/inept folks can fly under the radar for far too long.
- Not enough focus on retaining top experienced people, however based on recent evidence this seems to have been fixed quite a bit in the last few months.

Advice to ManagementAdvice

- Pick a consistent vision and stick with it.
- Seriously evaluate the quality of middle management and rethink the manager count (one manager for every 4-6 people in some departments is FAR too many).
- Make sure there is sufficient staffing and training to support new initiatives and products.

Recommends
Approves of CEO

475 Other Employee Reviews for Rackspace (View Most Recent)

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  1. 2 people found this helpful  

    Fun to work, nice people in this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    great company culture. honest management level people.

    Cons

    pay lower than average compare to the same industry.

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Fast paced craziness filled with passionate people who really care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace

    Pros

    The people are amazing. Family is important. Lanham Napier (CEO) is awesome - he sincerely believes that Rackers are the key to the company's success.
    Core Values matter at Rackspace. It makes it easy to weed out the Rackers who don't fit - and there are some.

    Cons

    Transparency is great from the leaders but middle management tend to muddy the message and create confustion.
    Lots of new VPs recently who are struggling to embrace the Core Values. Rackers tend to reject this type of leadership. Message to new VPs: Embrace it or go home.
    This industry is fast paced and constantly adjusting. If you can't keep up, you will get run over.

    Advice to ManagementAdvice

    Too many VPs lately. Are the salary ranges for Director level positions so misaligned with the market that you have to hire to the next salary band?
    Promote internally. If you can't, it's because you aren't training and investing in Rackers today.
    Minorities and women are under-represented in leadership. Diversity encourages more complete thinking.
    Stan Slap - really? Did Stan write that survey at Starbucks right before he was suppose to email it out?
    Managers should be trained BEFORE they actually manage people. Don't leave a bad manager in place because you can't back fill their role. They just do more damage. Acknowledge a mistake and protect your Rackers before they have no choice but to quit!
    Rackers love Rackspace. They believe in Rackspace. Continue to be honest and transparent about the journey ahead and they will not disappoint.

    Recommends
    Approves of CEO
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