SYKES

www.sykes.com
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1 person found this helpful  

My experience was bad because although they talk like they will work around your school schedule they wont.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent, Technical Support in Malvern, AR (US)
Former Employee - Customer Service Agent, Technical Support in Malvern, AR (US)

I worked at SYKES full-time (less than a year)

Pros

The pay is alright and you never have to work overnights. You get breaks and a lunch and the job is easy.

Cons

If you go one minute over on a break you get wrote up. If you miss a day and don't make it up that same week you get another write up.

Doesn't Recommend
Positive Outlook
Approves of CEO

517 Other Employee Reviews for SYKES (View Most Recent)

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  1.  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)
    Former Employee - Team Coordinator in Cluj-Napoca (Romania)

    I worked at SYKES full-time (more than a year)

    Pros

    As a manager if you work for a bigger account (130 agents) you receive a lot of support and resources.
    Very good trainings for management level.

    Cons

    If you work for a small account you receive almost no support.
    They kept there for a long time team leaders

    Advice to ManagementAdvice

    They should make it possible also for small accounts to receive all the support they need (trainers and more involvment from the other support departments)
    Don't keep in Team Leaders which are no good for those positions. It might be cost efficient, but on a long term it does bad for the teams

    Recommends
    Neutral Outlook
  2.  

    Worked in the Amsterdam office, not too bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Analyst in Amsterdam (Netherlands)
    Former Employee - Network Analyst in Amsterdam (Netherlands)

    I worked at SYKES full-time (more than a year)

    Pros

    - nice benefits like OV-Chipkaart
    - nice work environment

    Cons

    - the Amsterdam office is now close

    Recommends
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for SYKES

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