SYKES

  www.sykes.com
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301 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

1 person found this helpful  

Disorganized Company, Weak Systems, Impersonal Experience

Customer Service Representative (Current Employee) Tampa, FL (US)

Prosability to work at home

ConsIneffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

Advice to Senior Managementbe more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Y Sykes sux!

    Tech Support (Former Employee) Cairo (Egypt)

    I worked at SYKES full-time for less than a year

    Pros: It is in quite a good place in Cairo, with spacious rooms… Cons: The worst management I have ever seen, no order or system and lots of connections buisness there not to mention the injust and… Advice to Senior Management: Should work on communication and give everyone equal chances. They should… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Best compensation so far!

    Technical Support (Former Employee) Cebu City (Philippines)

    I worked at SYKES full-time for less than a year

    Pros: Perfect balance between work and play. Extremely good compensation and… Cons: I have no comment at this time Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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