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Disorganized, Terrible Systems and Management unqualified

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Norfolk, VA (US)
Current Employee - Customer Service Representative in Norfolk, VA (US)

I have been working at SYKES part-time for more than a year

Pros

The ability to work from home

Cons

Sykes have Team Managers (TM) that really needs training. The whole Sykes Management team needs traning or hire qualified employees!

1. You can not bully someone to work mandatory overtime!!! If you don't work you will be "terminated"! This could be a lawsuit in the making!!! Scheduling training after your shift is over! The turnover rate is soooo high and they need agents on the phones!!!! You wouldn't have this problem, if you valued the employees and give them more money!

2. Their system is a joke! Their systems are always failing, then IT tells you, it's your ISP.

2. The training for new hire needs to be longer, very ineffective! Their motto is you will learn once you start taking calls. The employee needs to learn the basic first.

3. Pay in very inadequate. But it's something, until something else comes along and that is going to be pretty soon! All the demands that has been applied to the CSRs, is absurd! You don't pay much, it's part-time because you are not allowed to work over 39 hours, but they want you to work the 39 hours each week. Demanding, using tacky and unlawful tactics will only cause for your employees to go against you and not want to work for you.

4. Employee morale is low!!!! Employees are under appreciated, underpaid. Why would I want to continue to work for a company that operates like the owner name is "Gyp Rosetti" (Boardwalk Empire HBO tv show).

5. Management is very incompetent! Always trying to find a negative in everything you do! Nothing Positive! A person minds starts to rebel once you tell them what they will do or else! That's more like a threat.

6. Company does not keep their promise.....Where is our pto (paid time off)? I guess they offered it to us then took it back.

Advice to ManagementAdvice

Pay employees more, If you want to make something mandatory, make it "mandatory" for upper and lower management to have a college degree in Business Management! So they can successfully manage the employees!

The key to a success business is not bullying, demanding, using unlawful tactics like you are "Gyp Rosetti" to "make" your employees do something!!! But one of the keys to having a successful business is "employee morale"! If you don't have employees that are happy, it will be directed to your customers and in turn, SYKES will lose business.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other Reviews for SYKES

  1.  

    Sykes Perry County

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at SYKES full-time for more than a year

    Pros

    Love it! Great opportunities to grow and learn! Voted best place to work in Perry County 5 years in a row! Great training! Best pay for the job around! They will work with you!

    Cons

    None! I don't have any complaints!

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Back Up team manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back Up Team Manager  in  San Salvador (El Salvador)
    Former Employee - Back Up Team Manager in San Salvador (El Salvador)

    I worked at SYKES full-time for more than 3 years

    Pros

    a good Solidaridie between co workers

    Cons

    Hard to clime inside the enterprise

    Advice to ManagementAdvice

    Need to improve in their Mangement by values

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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