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Excellent workplace and very friendly staff and workmates.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support  in  Cebu City (Philippines)
Former Employee - Technical Support in Cebu City (Philippines)

I worked at SYKES full-time for less than a year

Pros

Follows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

Cons

Some people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

Advice to ManagementAdvice

Keep up the excellent service.

Recommends
Positive Outlook
Approves of CEO

337 Other Employee Reviews for SYKES (View Most Recent)

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  1.  

    Ok to work for a while

    Current Employee - Customer Service  in  Shannon (Ireland)
    Current Employee - Customer Service in Shannon (Ireland)

    I have been working at SYKES full-time for more than a year

    Pros

    Good salary and good relocation package but you must stay more than 9 months to don't pay it back

    Cons

    Some managers should change job. Half of the management was family related!!!

    Advice to ManagementAdvice

    Change some of you

  2.  

    Working at SYKES Shanghai

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Shanghai, Shanghai (China)
    Current Employee - Anonymous Employee in Shanghai, Shanghai (China)

    I have been working at SYKES as a contractor for more than a year

    Pros

    great time working in a team of diverse cultural and racial background.

    Cons

    Biased account managers, unfairly awarding promotions to friends rather than those who are more deserving based on merit.
    For 2 years of working,only once was there a meeting with the team and manager.As a result,most employees are unaware of any new updates or changes in policy.As a result the absence of transparency is overwhelming.

    Advice to ManagementAdvice

    Encourage more manager-support team flow of communication and interaction via implementing standardized weekly or bi-weekly meetings.
    For any internal opening or major promotion, a thorough application & interview must be held for candidates instead of arbitrarily awarding the position to a friend without any announcement to other team members.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for SYKES

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