Sallie Mae

  www.salliemae.com
  www.salliemae.com
There are newer employer reviews for Sallie Mae

 

Good Place to Work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Care Agent in Fishers, IN (US)
Former Employee - Customer Care Agent in Fishers, IN (US)

I worked at Sallie Mae

Pros

The salary is fair for the position. Most positions have weekends off and the latest shift end time is 9 pm. Also, this location had several conveniences on-site, such as a store and a buffet-style cafeteria.

Cons

As anyone who has ever worked at a call center knows, the call center life can become very redundant as the day to day is the same.

Advice to ManagementAdvice

Spend more time with agents and less time hiding behind the desk. The only complaint that I have about my experience at Sallie Mae is that the supervisors did not spend much time with their agents.

Recommends
Approves of CEO

158 Other Employee Reviews for Sallie Mae (View Most Recent)

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  1.  

    Good people struggling to turn the ship to calmer waters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Analyst in Fishers, IN (US)
    Former Employee - Systems Analyst in Fishers, IN (US)

    I worked at Sallie Mae

    Pros

    Nice facilities and clean workspace. Onsite fitness center and full service cafeteria. Flexibility to work from home occasionally as needed. Plenty of on-campus parking available. Parking lots and sidewalks are cleared of ice and snow.

    Cons

    Perpetual downsizing and layoffs due to the loss of FFELP business model. Company is struggling to create new business lines to replace revenue. The cost of health benefits are high due to a largely aging workforce. Majority of computer equipment (5+ yrs old) needs replaced.

    Advice to ManagementAdvice

    Stop trying to develop "innovative" products that students and parents do not need. Focus on proven business models and expanding lower risk debt portfolio. Sell the company.

    Disapproves of CEO
  2.  

    A job is a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collector in Muncie, IN (US)
    Former Employee - Collector in Muncie, IN (US)

    I worked at Sallie Mae

    Pros

    I was an excellent collector. If you can hit goal, you will make alot of money. On the federal side Student Assistance Corporation (SAC) when you hit goal you get $400.00

    Cons

    You have to spend alot of time there to hit goal. Management wants you to live there because by you hitting your goal they hit theres. They want you to work 55+ hours a week and make you feel bad when you dont.

    Advice to ManagementAdvice

    Listen to the collectors more. The collectors know what works and dosent. Change the scheduling too. This is one of the few call centers where you work weekends!

    No opinion of CEO
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