150 Employee Reviews (View Most Recent)

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Good Place to Work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Care Agent  in  Fishers, IN (US)
Former Employee - Customer Care Agent in Fishers, IN (US)

I worked at Sallie Mae

Pros

The salary is fair for the position. Most positions have weekends off and the latest shift end time is 9 pm. Also, this location had several conveniences on-site, such as a store and a buffet-style cafeteria.

Cons

As anyone who has ever worked at a call center knows, the call center life can become very redundant as the day to day is the same.

Advice to ManagementAdvice

Spend more time with agents and less time hiding behind the desk. The only complaint that I have about my experience at Sallie Mae is that the supervisors did not spend much time with their agents.

Recommends
Approves of CEO

Other Reviews for Sallie Mae

  1.  

    Good people struggling to turn the ship to calmer waters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Analyst  in  Fishers, IN (US)
    Former Employee - Systems Analyst in Fishers, IN (US)

    I worked at Sallie Mae

    Pros

    Nice facilities and clean workspace. Onsite fitness center and full service cafeteria. Flexibility to work from home occasionally as needed. Plenty of on-campus parking available. Parking lots and sidewalks are cleared of ice and snow.

    Cons

    Perpetual downsizing and layoffs due to the loss of FFELP business model. Company is struggling to create new business lines to replace revenue. The cost of health benefits are high due to a largely aging workforce. Majority of computer equipment (5+ yrs old) needs replaced.

    Advice to ManagementAdvice

    Stop trying to develop "innovative" products that students and parents do not need. Focus on proven business models and expanding lower risk debt portfolio. Sell the company.

    Disapproves of CEO
  2.  

    Everything was great up to about 2008.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Profile Services Analyst
    Former Employee - Customer Profile Services Analyst

    I worked at Sallie Mae

    Pros

    They do have a good benefits package. Every department I worked in recognized good job performance and rewarded it accordingly.

    Cons

    The company went through tremendous change with a lot of downsizing over the last couple of years. Changes aren't always effectively communicated by upper management.

    Advice to ManagementAdvice

    Keep the lines of communication open, especially in hard times. It would make the employees more at ease.

    Recommends
    No opinion of CEO
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