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There are newer employer reviews for Serco Group

One of the best companies I have ever worked for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Receptionist in Manchester, England
Current Employee - Receptionist in Manchester, England

I have been working at Serco Group part-time (more than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Treat you like human beings rather than screaming in your face, like I've had! I have never felt so respected, rewarded and valued as an employee, lots of freedom within reason and everyone is happy to help anyone.

Cons

Because of the range of freedom, changes can be made extremely quickly with the change of a manager, which sometimes can affect the responsibilities and self-esteem from an employee (especially one which has been there over a decade).

Advice to Management

Instead of taking a responsibility from someone because of what is perceived as 'poor performance', have a review with them about this responsibility and ask their opinion, rather than not speaking to them.

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  1. Friendly culture, interesting work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hook, England
    Current Employee - Anonymous Employee in Hook, England

    I have been working at Serco Group full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The work is very varied and interesting.
    The people are friendly and committed.
    The company makes a positive difference to people's lives.
    You are encouraged to be entrepreneurial.

    Cons

    The benefits package could be better for a FTSE 100.
    Learning tends to be 'on the job' or web-based.
    The company could be more forward thinking in terms of remote working and dress code.

  2. how not to look after employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Centre Advisor in Newcastle upon Tyne, England
    Former Employee - Contact Centre Advisor in Newcastle upon Tyne, England

    I worked at Serco Group full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there are no pros to this company, they took over our smaller company at 'the listening company' then did nothing but loose us our jobs. by not investing in our great teams.

    Cons

    as above. we got no more clients our main company sky shut us down because they did not like serco so loosing skys' best team.'the welcome team'.

    Advice to Management

    look after your assets stop creaming and think about the people you have under your wing.

There are newer employer reviews for Serco Group

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