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2 people found this helpful  

Challenging at Best

Customer Service Representative (Former Employee) Los Angeles, CA (US)

ProsIf you enjoy traveling, it might be the place for you to work at. However, flying standby these days is very very challenging. If you are can go international, then definitely worth working here. If your trips are strictly domestic, better off purchasing a ticket and not worrying about it.

ConsManagement at a hub is very challenging. The station manager will come up to the gates if she is flying out, otherwise, she stays in her office. Middle management prefers to spend their time planning their next vacation. The majority of supervisors are decent but stretched way to thin. Its rare you will see the CS Supervisor at Terminal 7. Their comments are "T 7 can run itself". That's fine until there are back to back cancellations.

In addition, there are several CS agents that have been with the stations for over 5 years and still can not rebook passengers, get a flight out on time, handle various situations when they arise. Rather than have the training department work with them, they just ignore the employee and hope for the best. Same goes on the ramp.

It's sad, because the majority of employees try to do a good job and that goes unnoticed. Management spends their time dealing with the 30-40% that do not want to work, cause trouble, call in sick on Super Bowl Sunday, and holiday's, etc. While the others that do their job never go noticed.

Lack of communication is a big issue at this station. For example, in February, station agreements were discontinued and yet, this was never communicated. It still hasn't and it's now March. Sad Sad Sad.

Another communication issued occured last week. During the recent transition to a new software platform, the training manager waited til the day before to send out over 10 email communications with a "Must Read". Considering this transition has been in the works for over 6 months, why would anyone wait til the day before to start communicating these details? So typical of the LAX Management.

Even the supervisors feel out of the loop most times. While some Friday's they have a sup meeting, most weeks that does not happen.

The station manager had been promising an all hands meeting for the last 6 months. Still hasn't happened.

LAX could be such a good HUB if Management would just do their job and commit to the employees, supervisor and company.

Advice to Senior ManagementSkywest management needs to take a good look at the LAX station. Talk to the employees, not the managers. Find out what they think is going on. Ask about the lack of communication, consistency in practices, how supervisors treat employees, etc.

Hold the management of LAX accountable.

No, I would not recommend this company to a friend

    • Work/Life Balance
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    • Approves of CEO


    It was enjoyable to a point, that being the attitude of management and fellow employees, its everyone for themselves

    Ramp Agent (Former Employee) Denver, CO (US)

    I worked at SkyWest

    Pros: Flight Benefits, and travel discounts Cons: The attitude and the work enviroment were sub standard. Its everyone for themselves… Advice to Senior Management: For the amount of work that youexpect you should pay… No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    All Good thing must end

    Dispatcher (Current Employee) St. George, UT (US)

    I have been working at SkyWest

    Pros: - The potential to see the world is available through the travel benefits.… Cons: -Flight benefits come at a high cost -many of the managers and directors do not know what they are doing or how to… Advice to Senior Management: There needs to be a focus on the quality and not the quantity of the product offered. The… No, I would not recommend this company to a friend More
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