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2 people found this helpful  

Store Sales Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Store Manager  in  Orlando, FL (US)
Current Employee - Store Manager in Orlando, FL (US)

I have been working at Sleep Number by Select Comfort full-time for more than 5 years

Pros

Select Comfort sales you are making a difference in your customers lives. The product will change your life in many ways, it will help wit your health,relaxes and stress relief, weight control.
and you are well compensated for helping others.

Cons

As the company develops and grows it is just 26 years in the market it is going through a transition process to fine tune operations to better serve customers and this process keep you in an ever changing and your direction and work load is always growing and changing.

Advice to ManagementAdvice

It is important to stay up with what your customers want at the same time don't loose focus on your associates they can become overwhelmed with to many different departments giving directions and trying to manage their time.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Sleep Number by Select Comfort

  1. 1 person found this helpful  

    Great products, great vision, training and POS system needs help.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Associate  in  Redding, CA (US)
    Current Employee - Sleep Associate in Redding, CA (US)

    I have been working at Sleep Number by Select Comfort full-time for less than a year

    Pros

    I get to help people improve their lives (and sometimes save marriages) by improving the quailty of their sleep! The beds and bedding are of the highest quality. The innovations and technology are unmatched.

    Cons

    The sales and POS training needs to be much more comprehensive. The POS system is outdated and clunky, leaves room for data entry error. A more visual and user friendly system would be much appreciated! I also wish the products were a bit more competively priced... that is the BIGGEST complaint from our customers. The paper trail the company requires is far too much.

    Advice to ManagementAdvice

    Offer AT LEAST 1 month's worth of better quality sales and POS training before a new employee is allowed to set foot on the sales floor. Provide iPads for sales reps to be able to give quotes while the customer is laying down on the bed (emotional connection) The POS system needs to be able to save and edit quotes. The Sales Portal is far too massive for a newbie like me to absorb all the info the company requires. I have some great ideas to be able to speed up the sales process, and I would love to talk to anyone in development about them. Otherwise, it's a good company to work for!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Working for Sleep Number`

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Francisco, CA (US)
    Former Employee - Sales Associate in San Francisco, CA (US)

    I worked at Sleep Number by Select Comfort full-time for more than 5 years

    Pros

    I have worked for Sleep Number for over 5 years, and in that time I have seen leadership and sales staff come and go. I have enjoyed working for Sleep Number up until the last 2 years, I have seen the company go from being driven to help change lives, to focusing more on profits, overloading customers with additional items that they may have no need for.
    Sleep Number's dream is to be the worlds most beloved brand, but if your not creating a culture that is loved and appreciated by its strongest advocates "the employees" you can never grow to a level such as Apple.

    Cons

    Long hours, little to no recognition, a pay scale that is ever changing and becoming more focused on company profits and greed, than sharing the wealth with the people that drive the front line "sales staff".

    Advice to ManagementAdvice

    Stop focusing on selling everything in the store to the customer, over loading them with pillows and mattress pads. The final step was the platinum rule training, which basically teaches your employees to read customer personalities and mimic them in order to gain there trust so you can get into there wallets.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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