Southwest Airlines

  www.southwest.com
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458 Employee Reviews (View Most Recent)

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Setting by a window seat

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Agent  in  Birmingham, AL (US)
Current Employee - Customer Service Agent in Birmingham, AL (US)

Pros

The customers, people I work with, the benefits

Cons

When a customer is it happy

Advice to ManagementAdvice

Inter act with the customers an employees

Recommends
Approves of CEO

Other reviews for Southwest Airlines

  1.  

    Interesting and am embracing it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative

    Pros

    Free unlimited flights for you and your immediate family...one 3 day weekend each month. Shift bids given each month. Many, many tenured reps there exceeding 15 and 16 years (good sign)

    Cons

    Lower entry rate of pay, no desks assignment...you may change your desk everyday..altho that would be nice for some reps probably...but you can't be assured you won't find someone sitting in the desk you sat at the day before and wanted to sit there again. Not likely to get a weekend off as a new hire

    Advice to ManagementAdvice

    Keep making employees feel like family.

    Recommends
    Approves of CEO
  2.  

    So far so good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great opportunities to move up with the company. Great benefits, fly for free! Great 401k contributions, profit sharing, the whole works.

    Cons

    Some of the work can be somewhat physically demanding.

    Recommends
    Approves of CEO
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