Southwest Airlines

  www.southwest.com
Work in HR? Unlock Free Profile

424 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities

1 person found this helpful  

Confused at this point

Customer Care Representative (Current Employee)

ProsBest company I have ever worked for fly benefits everyone is very friendly they appreciate us always doing fun things endless volunteer opportunities. Corporate is great

ConsBut lately I see a change which makes me sad it should be about customer service with a smile not possible to do all that they want now in less then 300 seconds unless your rushing

Advice to Senior ManagementTeam leaders need to realize our mission statement & praise us for giving great customer service lets all be a team player we all have one goal to be successful together but to sit there & criticize bottom line did I help the customer & did I give great customer service not you helped to much

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Customer relations

    Anonymous Employee (Current Employee)

    I have been working at Southwest Airlines


    Pros: Great group of people to work with. Flight benefits. Cons: Bad management in our department. More

     

    A great company, with exceptional people.

    Anonymous Employee (Former Employee)

    I worked at Southwest Airlines


    Pros: A great group of people and a well-run company that makes a great effort… Cons: The corporate culture can be a little over the top, but at least they try. Like any corporation,… More
There are newer reviews on Southwest Airlines.

Worked for Southwest Airlines? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.