Starwood Hotels & Resorts

  www.starwoodhotels.com
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634 Employee Reviews (View Most Recent)

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Great Company with Great Benefits

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Reservation Sales Associate  in  Austin, TX (US)
Former Employee - Reservation Sales Associate in Austin, TX (US)

Pros

Fun, caring, relaxed, spa-like atmosphere in the Austin call center. Compensation was good with plenty of contest and opportunities to earn bonuses and perks. Friendly coworkers and customers. Knowledgeable and helpful supervisors and upper managers. Primarily work from home / telecommute call center. Plenty opportunities to move up in company or work for the physical hotels instead. Extensive initial training program with continual training monthly. Great reservation system and tools. Managers take pride in their teams and work with agents daily. Goals and stats are very detailed and can be viewed anytime. Company keeps workers informed and readily accepts feedback. Too many great things to list. I'd still be there if my life hadn't taken me elsewhere.

Cons

Metrics required to reach certain tiers of bonus level are difficult to obtain, at times, as it depends on your sales proficiency with customers, ie. calls taken / sales made. But in fairness the managers give you every step by step training and tool to master this, and most customers are calling to book a reservation and not just browsing. Employee stay discount is not always available especially at the higher end hotels.

Advice to ManagementAdvice

Overall, great job.

Recommends
Positive Outlook
Approves of CEO

Other reviews for Starwood Hotels & Resorts

  1.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  New York, NY (US)
    Former Employee - Intern in New York, NY (US)

    Pros

    Relaxed surroundings, newly renovated office

    Cons

    Not many interactions among employees as expected

    Advice to ManagementAdvice

    I think they are doing a great job to make quick wins and also the long-term success.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great benefits, work ethic, training, everything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Welcome Ambassador  in  Fort Lauderdale, FL (US)
    Former Employee - Welcome Ambassador in Fort Lauderdale, FL (US)

    Pros

    I was working for W hotel, one of Starwoods brands. I really loved working there. Hole atmosphere and warmth of all employees there was great. 401K, food was free and amazing, discounts on all Starwood properties, good benefits.

    Cons

    There is really not that much to say negative about the company.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
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