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There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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Best company that I have ever worked for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Specialist Tier III in Frisco, TX (US)
Former Employee - Technical Support Specialist Tier III in Frisco, TX (US)

I worked at T-Mobile full-time (More than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

- Highly motivated individuals who are proud of their jobs.
- Offered top notch training and support. Would be introduced and trained on every phone and tablet that the company launched ahead of its release.
- Access to the latest phones before they are out on the market.
- Able to voice concerns to management without having to worry. Management was on your side and took employee feedback seriously.
- Company truly operates on its values

Cons

- Being part of customer service meant that you had to deal with rude and technologically handicapped customers who had no idea of the capabilities and limitations of their devices and often blamed us for it. e.g. "my friend can use Skype on their phone but my phone (which is not a smartphone) wont let me use Skype
- No fixed schedules - Had to rotate schedules every 6 months

Advice to Management

Get access to high a class devices to attract top dollar customers esp iPhone customers.

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  1. Helpful (2)

    Great start, horrible finish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Specialist in Frisco, TX (US)
    Former Employee - Technical Support Specialist in Frisco, TX (US)

    I worked at T-Mobile full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay- was ok, but don't expect much for yearly raises

    Cons

    Management- was the worst
    Metrics- no one can control IOCR. It's a stupid metric
    Schedule- every 6 month changing schedule was a headache

    Advice to Management

    Hire educated people who knows how to manage.

  2. Helpful (2)

    Lies lies and more lies stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Representative in Albuquerque, NM (US)
    Former Employee - Retention Representative in Albuquerque, NM (US)

    I worked at T-Mobile full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits, phone plan, team around you

    Cons

    ever changing goals, coach and upper mangement more concerned with their own growth. Will promise you the world and nothing will happen I was ranked number 2 in the country in RSL and 3 in the country for CLT and was fired for changing a customer to the wrong plan was never in trouble before. oter reps were suspended for cursing at customers but were allowed back give me a break.

    Advice to Management

    stop the buddy system and promote those who deserve it.

There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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