There are newer employer reviews for T-Mobile

 

Best company that I have ever worked for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Support Specialist Tier III in Frisco, TX (US)
Former Employee - Technical Support Specialist Tier III in Frisco, TX (US)

I worked at T-Mobile full-time (more than an year)

Pros

- Highly motivated individuals who are proud of their jobs.
- Offered top notch training and support. Would be introduced and trained on every phone and tablet that the company launched ahead of its release.
- Access to the latest phones before they are out on the market.
- Able to voice concerns to management without having to worry. Management was on your side and took employee feedback seriously.
- Company truly operates on its values

Cons

- Being part of customer service meant that you had to deal with rude and technologically handicapped customers who had no idea of the capabilities and limitations of their devices and often blamed us for it. e.g. "my friend can use Skype on their phone but my phone (which is not a smartphone) wont let me use Skype
- No fixed schedules - Had to rotate schedules every 6 months

Advice to ManagementAdvice

Get access to high a class devices to attract top dollar customers esp iPhone customers.

Recommends
Positive Outlook
No opinion of CEO

2284 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    Retail Store Manager - A good opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Indianapolis, IN (US)
    Former Employee - Retail Store Manager in Indianapolis, IN (US)

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    They invest in your training and there are good opportunities to make money. If you have done traditional retail and enjoy sales this is a great opportunity to expand your sales skills and experiences and grow professionally. And it is much easier physically than big box retail.

    Cons

    Very sales driven and you high accountability to achieve your goals. Tough work life balance as you are always connected to your store.

    Advice to ManagementAdvice

    Understand that your front line team of store managers does not work 9-5 M-F. The amount of conference calls and emails daily/weekly requires you to work on days off.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Lies lies and more lies stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Representative in Albuquerque, NM (US)
    Former Employee - Retention Representative in Albuquerque, NM (US)

    I worked at T-Mobile full-time (more than an year)

    Pros

    Benefits, phone plan, team around you

    Cons

    ever changing goals, coach and upper mangement more concerned with their own growth. Will promise you the world and nothing will happen I was ranked number 2 in the country in RSL and 3 in the country for CLT and was fired for changing a customer to the wrong plan was never in trouble before. oter reps were suspended for cursing at customers but were allowed back give me a break.

    Advice to ManagementAdvice

    stop the buddy system and promote those who deserve it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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