There are newer employer reviews for The Hartford

 

You will be successful if you can manage constant change.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Administrative Assistant in Los Angeles, CA (US)
Former Employee - Administrative Assistant in Los Angeles, CA (US)

I worked at The Hartford full-time (more than 10 years)

Pros

Great people to work with, good benefits and 19 days of PTO for your full first year.

Cons

Some managers/executives just manage rather than lead.
Laying off whole departments and shipping positions overseas.

Doesn't Recommend
Negative Outlook
No opinion of CEO

584 Other Employee Reviews for The Hartford (View Most Recent)

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  1. 1 person found this helpful  

    Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at The Hartford full-time (more than an year)

    Pros

    Awesome coworkers and good amount of vacation time (much needed due to stress of this job)

    Cons

    No incentives. Other sites had time off phones to do goofy stupid things like flash mob..etc. All we ever got is you have to be on the phones no time for play. God forbid you had to go into unscheduled to go to the bathroom. that was closley looked at and you got a lovley message that you had stay that amount of time after your shift. However hey would constantly tell you that you had bathroom privlidges but do it on break or lunch (like that can be something you can control). The rack and stack method of measuring your performance is a joke. You can be meeting all your expected numbers but still lose your job because there are 20% of your peers that are doing well above those numbers) especially those who get paperwork all the time and really dont have any numbers to go by. these were the so called favorites. Lots of nepitisim and favoritism. Treat your customers like they are numbers and not elderly customers who really needed help understanding insurancef get them off the phone as quick as possible (who cared if they didnt understand) but then you get dinged whenever they call back in a rolling 30 day period! Job was basically based on if they called back withing 30 days and customer surveys which anything under a 10 basically brought you down. how many people will rate anything a 10! half of them didnt even know how to use the survey system and wound out giving people zeros instead( with no thought from management that these people didnt know how to use the system) Constantly micro managed to the point that I and a few other coworkers were put on anti anxiety meds.

    Advice to ManagementAdvice

    Quit the micor management with managers who have little or no customer service experience. Bring back the old way thinking that the customer comes first before your un achievable numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    With the right connections, this could be a great place to work."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Large range of departments to work in which makes it helpful to research and pursue other areas of opportunity in the organization.

    Cons

    Although there is a large range of departments at The Hartford, the company does not do a good job at developing top talent and making development opportunities readily available.

    Advice to ManagementAdvice

    Exercise the notion that there is open and honest communication within The Hartford.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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