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Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Specialist  in  Southington, CT (US)
Former Employee - Customer Care Specialist in Southington, CT (US)

I worked at The Hartford full-time for more than 10 years

Pros

Good benefits, although you pay a lot for health insurance and it doesn't cover a lot with high deductables. Great time off, although very hard to get the days off you actually need.

Cons

Very stressful, demand way too much. Treat you like your disposable. No one knows what their doing. Very bad managers. Many jobs out-sourced. They use metrics that depends on your teeny raise, don't expect much more.

Advice to ManagementAdvice

Stop treating employees like slaves. Managers have their favorites. Get with the times, stop hiring people off the street and treat older employees with respect.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

566 Other Employee Reviews for The Hartford (View Most Recent)

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  1. 1 person found this helpful  

    Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales  in  Santee, CA (US)
    Former Employee - Insurance Sales in Santee, CA (US)

    I worked at The Hartford full-time for less than a year

    Pros

    Casual Dress, People always willing to help, Benefits, Earning potential

    Cons

    Pay could be better, they make you think during interviewing that you will be training for 4 months which is correct however the first two weeks you are there you are studying for the property and casualty test. It is virtual training and not in a classroom setting. If you dont pass you will be let go. TOO MUCH PRESSURE

    Advice to ManagementAdvice

    IF you want your new employees to succeed put them in a classroom environment for training so they can learn together bounce ideas from one another and ask questions if they need clarification.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    YOUR CAREER IS EXPECTED TO LAST 2-7 YEARS ONLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Santee, CA (US)
    Former Employee - Customer Service Representative in Santee, CA (US)

    I worked at The Hartford full-time for more than 5 years

    Pros

    Great at first. Great training. Great Salary. Great Benefits. Great co-workers.

    Cons

    Depending on your position, it is cheaper for them to re-hire and re-train, than to continue paying yearly raises, additional vacation pay, and, 100% vesting for 401k. They use psychological tactics, bullying, and mobbing practices by supervisors and managers designed to affect your work, and to make you leave, rather then let you go. , They will even withhold your work, or calls to make you fail. There are no laws to protect you from this behavior in the USA. If your in sales 5 -7years max, customer service, they expect 2 year attrition. for most, other wise 5-7 years. . Rating department seems a safe bet.

    Advice to ManagementAdvice

    Hire by contract, therefore allowing employees to move on, rather than use bullying and psychological attacks on them causing them great distress and even PTSD.. Well documented in the UK, and, Australia.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for The Hartford

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