Verizon Wireless

www.verizonwireless.com
Employer Engaged
There are newer employer reviews for Verizon Wireless

 

Fantastic Growth Opportunities and Awesome Culture

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Recruiter in Wilmington, NC (US)
Current Employee - Recruiter in Wilmington, NC (US)

I have been working at Verizon Wireless full-time (more than 5 years)

Pros

What a happy work environment! Verizon Wireless takes excellent care of its employees. There are so many morale-building and fun activities that we engage in, both here in the center and out in the community. We live by our credo, which talks about integrity, teamwork, and being the best - not the biggest. I love that our representatives don't work off of a script and are encouraged to build a personal connection with each and every customer they speak to. I started just under 5 years ago and I've been able to progress multiple steps and gain knowledge and experience in multiple fields and departments, ultimately securing a Recruiter position, my dream since I began. It's possible to progress with hard work and proving your ability to make responsible decisions and grow through embracing feedback. We focus on metrics surrounding what our customers think about us, not just processing calls. This keeps us in check and proves that a positive attitude and a willingness to help can take you very far. Goals are realistic and are customer-centered. Overall, a wonderful place to work with fantastic benefits and a wonderful employee and customer base.

Cons

Representative schedules, early in a career, may be unfavorable, as schedule bidding is based on seniority.

Advice to ManagementAdvice

Keep up the great work. Keep taking feedback from customers and employees to keep improving and busting bureaucracy.

Recommends
Positive Outlook
Approves of CEO

3521 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    Retail Work hours are ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Atlanta, GA (US)
    Current Employee - Retail Sales Representative in Atlanta, GA (US)

    I have been working at Verizon Wireless full-time (more than 3 years)

    Pros

    Benefits and training are excellent. Diversity in hiring. Employees well educated so working with associates a good experience as they're your new family.

    Cons

    Commission structure changes often to limit ability to earn top $. Work schedule would be difficult for an employee with family obligations. Not much room for career growth as store managers have their favorites.

    Advice to ManagementAdvice

    None.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Where is customer service?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Verizon Wireless full-time

    Pros

    Tuition reimbursement, decent pay, great training.

    Cons

    Care more about what you can sell the customer instead of what the customer needs. They try to have you quickly move customers with real issues out as quickly as possible and reprimand you when you try to actually help them out, No loyalty to sales people, even if you have excellent numbers in every category, if you can't sell their "flavor of the month" you are subject to losing your job no matter how much revenue you make them.

    Advice to ManagementAdvice

    Have you seen the recent J.D. Power and associates reviews of Verizon wireless customer service? You should concentrate more on pleasing your current customers than trying to nickel and dime them and high pressure them into buying something they don't want and will regret later.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Verizon Wireless

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