Cookies help us deliver our services. By using our services, you agree to our use of cookies. Click here to learn more
There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

This is a Great Place to Work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager in Pittsburgh, PA (US)
Current Employee - Manager in Pittsburgh, PA (US)

I have been working at Verizon Wireless full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Extremely fast paced environment. You are never bored.

Cons

Amount of change can be overwhelming at times

Advice to Management

Help to prioritize and simplify communications to the field

reviews filtered by
  • Any Location
  • Any Job Title
  1. Cellular coverage with goodies to go!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Technical Support Coordinator in Dublin, OH (US)
    Former Employee - Data Technical Support Coordinator in Dublin, OH (US)

    I worked at Verizon Wireless full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    3g and 4g Coverage. Most companies say they have the coverage until you review their maps and then ask where their towers are. ? Big difference when they think 7 miles for a tower is accurate for getting full usable signal. Smart Phones down to Basic Phones. Covers the user spectrum . Tables to WiFi devices. Data is everywhere. Home wireless services improved and usable if you travel.

    Cons

    They never say they are the cheapest, Because you pay for the upkeep of towers and services.
    Limited at times to the warranty of the device from the device manufacture forcing for Insurance to have to be purchased at times.
    Departments are not seemless with knowledge. Cross training should be done . Until you get to specific departments. Data should only be responsible for data, billing for billing etc. Customer Service should not be a LARGE dept of unequal knowledge to try to assist customers.

    Advice to Management

    Departments are not seemless with knowledge. Cross training should be done . Until you get to specific departments. Data should only be responsible for data, billing for billing etc. Customer Service should not be a LARGE dept of unequal knowledge to try to assist customers.

  2. Helpful (1)

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Verizon Wireless full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Pay and Benefits as well as discounted cell phone plans.

    Cons

    Long retail hours, ruthless upper management who only care about results and themselves. Growth growth growth is all that matters along with some other silly kpi's like accessory take rate per handset etc... Company wants results so that people up top can move up and pretend like they did something. Store managers forced to falsify numbers to meet their unrealistic quotas. Poor customer experience due to the fact that store reps are so tired of getting beat up on their numbers.

    Advice to Management

    Treat people like human beings. Be realistic with numbers

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

Work at Verizon Wireless? Share Your Experiences

Verizon Wireless

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.