Weight Watchers

www.weightwatchers.com
There are newer employer reviews for Weight Watchers

4 people found this helpful  

A Great Job to Make a Positive Impact!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Weight Watchers Meeting Leader in Harrisonburg, VA (US)
Former Employee - Weight Watchers Meeting Leader in Harrisonburg, VA (US)

I worked at Weight Watchers part-time (more than 3 years)

Pros

This is the job for you if you want to make a positive impact on people and motivate change! Service Providers (Leaders or Receptionists) at a local meeting location get great perks (employee discount on products, free WW magazine subscription) and many professional development opportunities. Working for WW is great if you are looking for part-time employment and the work is easy. Employees are "members first" and must maintain a personal weight goal that fit within prescribed WW program guidelines. It's great motivation to keep your own weight in check. I've gained job skills that have helped me in several different careers - presentational speaking, counseling, training, relationship-building, logistics, event planning, just to name a few.

Cons

This is not the job for you if you need to pay the bills. The wages and the hours just aren't there. It's not the most glamorous job either, you have to be willing to do a little grunt work. Many locations are in the Dark Ages technologically. Most importantly, you have to be a people person. REALLY. Weight-loss is an extremely personal endeavor and you have to keep a cool head and a positive attitude in front of members at ALL TIMES. Personally, you have to keep a good work-life balance and know how to play nice with others. Weight Watchers is a business, first and foremost, so recruiting and retaining members is a number one priority. The company is pretty heavy on policy and service consistency so it's probably not the best fit if you're the Lone Ranger type.

Advice to ManagementAdvice

To Corporate: Your Territory Managers are GOLD! Treat them well and pay them fairly. Give them the tools (i.e., technology) to do their jobs effectively.

Recommends
Positive Outlook
Approves of CEO

254 Other Employee Reviews for Weight Watchers (View Most Recent)

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  1.  

    staff in a satellite location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Weight Watchers part-time (more than 5 years)

    Pros

    working with people and feeling like you've had a positive impact in their life, discount on WW merchandise, great co-workers

    Cons

    poor compensation; no pay raises over many years, hired as a service provider then expected to function as a sales-person, paid for 2.5 hours per meeting which does not allow time for set-up or for take-down

    Advice to ManagementAdvice

    Value your employees!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great program; unbelievely poor employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leader in Washington, DC (US)
    Current Employee - Leader in Washington, DC (US)

    I have been working at Weight Watchers full-time (more than 10 years)

    Pros

    This is a great program. Latest modification (Weight Watchers 360) goes beyond "what to eat" into behavior modification. Most of my coworkers are enthusiastic and enjoy the meetings, if not the unpaid labor that is required to make them a "go."

    Cons

    The company business model depends not just on very low labor costs, but on cajoling staff to work for free. Field staff are clearly seen as a cost, not an asset. Training investment seems to be pointed only toward increasing product sales, not helping members lose weight. The latest iteration of the "getting started session" has very little actual information about how to work the program, but three pages of "pitches" to buy additional materials. Members are complaining.

    Technology is stuck somewhere in the 1990s. Paying members are constantly complaining about being over charged, being double charged, being unable to access their ETools (the electronic component included when they purchase a Monthly Pass), calling the help desk and waiting endlessly on "hold" while being subjected to a constant barrage of pitches to buy etools, which they already have. Sometimes the "help desk" staff refers the members back to the meeting room for a fix. WE CAN'T FIX IT.

    And that's nothing compared to what the field staff endure, when (as frequently happens) the computer systems fail partially or completely. I have been "hung up" on when I called for help.

    Field staff are expected to give this multibillion dollar corporation a long term, no interest loan for the banks which we carry.

    Advice to ManagementAdvice

    If you value your field staff, you ought to take steps to hold onto them. Serious soul searching should ensue. New hires, expensively trained, frequently quit after less than 3 months, or after the compare their paychecks to their (not reimbursed) commuting costs. Long term staff are treated with considerable disdain, although we're the ones who are keeping you afloat.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Weight Watchers

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