Whole Foods Market
3.6 of 5 1,126 reviews
www.wholefoodsmarket.com Austin, TX 5000+ Employees

1126 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Great coworkers, bad customers

Cashier and Customer Service (Current Employee)
Chapel Hill, NC (US)

I have been working at Whole Foods Market full-time for less than a year

ProsThe company's commitment to "team member happiness" makes this job a lot easier to deal with! The management is great, the coworkers are all friendly and everyone's pretty laid back. During the holiday season we often would get free lunch provided, a relaxation room was set up for us to unwind during the chaos, and managers seem genuinely interested and concerned in your wellbeing.
The job itself is easy. The discount is great and really the "whole checkbook" rumor about whole foods isn't true if you buy the right things. If you only buy snacks and frozen foods you will definitely spend more than you would at other conventional stores but if you buy fruits and vegetables, milk, and bread you will be paying about the same for much better food.

ConsI'm sure this varies with region but many of the customers a cashier has to deal with on a day to day basis are awful. Perhaps because the food is pricey and they expect a lot of the employees to serve their needs. I've been in customer service all my life from waitressing, retail, coffee shop barista, etc and I've never experienced such snooty, rude, and even downright mean customers than I have at Whole Foods. I've witnessed employees being yelled and cussed at by customers for the most trivial matters. Over Thanksgiving one cashier was called the female derogatory term "ct". Customers also tend to have strong opinions about quality food and can become quite preachy.
This is not to say we don't see a lot of amazing customers too. We get a lot of nice hippies and alternative types too who are really friendly and appreciative. but sometimes they just can't outweigh the bad customers.
Whole Foods also has a weird policy about a "rotating schedule". I've never understood why but no employee, full or part time, is allowed to have a regular schedule. Which means each week is a toss up. This makes it really hard to have much of a life outside of work, especially for people with families.

Advice to Senior ManagementThis is my advice to upper management since it all just go straight to the top.
1. Allow employees to have regular schedules.
2. Pay us more. Team member positions at Whole Foods are treated like professional careers and that is what customers expect out of us, to be professionals. One worker can only take the job so seriously while being paid so little. $10 an hour may seem like a lot for a cashier level job but there's a lot more expected of us than your average cashier at a conventional grocery store.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Guest service driven, lack of direction from leader ship

Department Manager (Former Employee)
Austin, TX (US)

I worked at Whole Foods Market full-time for more than 3 years


Pros: Good pay, great training on eating healthy, good benefits, employee… Cons: Store management lacks skills, a lot of work. no overtime… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Not terrible?

Team Member (Former Employee)
Basalt, CO (US)

I worked at Whole Foods Market full-time for less than a year


Pros: Employee Discount Team Member Advancement Health Focus Cons: Unrealistic Pay Inexperienced Management Undue Stress Poor Mid-Level Management Ability Advice to Senior Management: Don't promote those who show no management ability. Pay was less than adequate based on… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

There are newer reviews on Whole Foods Market.

Worked for Whole Foods Market? Contribute to the Community!

Whole Foods Market – Why Work for Us?

​​Our Motto Our motto — Whole Foods, Whole People, Whole Planet — emphasizes that our vision reaches beyond food retailing. In fact, our deepest purpose as an organization is helping support the health, well-being, and… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Whole Foods Market reviews and ratings — including employee satisfaction and approval rating for Whole Foods Market CEO John Mackey and Walter Robb. All reviews posted anonymously by Whole Foods Market employees.