There are newer employer reviews for Williams-Sonoma

2 people found this helpful  

gone from good to bad, no longer classy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate  in  Santa Monica, CA (US)
Current Employee - Sales Associate in Santa Monica, CA (US)

I have been working at Williams-Sonoma part-time

Pros

nice employees to work with at bottom level

Cons

This company is no longer a classy upscale store that carries what you need or is good to their employees. Instead we carry silly gagdets tht are not practical but are overpriced and we don't carry some basic kitchen items that everyone should have. Top management only cares about bottom line-money and not about the best customer service. i also became embarassed 2 weeks ago when corporate told the managers to cut payroll in half at the bussiest time of tne year-no gift wrap, no answering phones, no greeting at the door-unbelievable! Pay for associates is too low and no acknowledgment of a job well done. Top management does not care about employees or try to keep them happy. Only good thing is the other associates that work there are great

Advice to ManagementAdvice

Sorry but the CEO since Chuck died has run this company into the dirt

Doesn't Recommend
Negative Outlook
Disapproves of CEO

612 Other Employee Reviews for Williams-Sonoma (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Beware of false promises

    Current Employee - Seasonal Sales Associate  in  Lone Tree, CO (US)
    Current Employee - Seasonal Sales Associate in Lone Tree, CO (US)

    I have been working at Williams-Sonoma part-time for less than a year

    Pros

    Great discount - especially for people who love cooking using quality brands. Great people to work with and great customers.

    Cons

    Hired as a seasonal worker with the promise of 35 hours per week during season with possibility of permanent hire. Actual hours have been about 1 day per week for most of us "seasonals". Very frustrating!!!

    Advice to ManagementAdvice

    Don't over-hire with false promises of hours and actually TRAIN new hires!

    Doesn't Recommend
  2. 2 people found this helpful  

    Top-Heavy in salaries; unrealistic and conflicting expectations at store level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Pittsburgh, PA (US)
    Current Employee - Assistant Manager in Pittsburgh, PA (US)

    I have been working at Williams-Sonoma full-time for more than a year

    Pros

    Discount. High-end customer (client) base, which requires creative service issue solutions.

    Cons

    Hourly managers do not get 40 hours, yet salaried managers get bonuses. Inequitable expectations. In order to make daily sales, desperate measures are taken ("What will it take for you to purchase this juicer today?").

    Advice to ManagementAdvice

    Shave top management (DM's and above), and increase pay to the employees who actually work day-to-day with customers (clients). Invest in computer systems (we NEED MSOffice), improve communication between corporate and store, eliminate "mystery shoppers" (not realistic and they LIE), designer and chef discounts should be easily searchable, reduce the number of questions to ask customers (clients)--donations, email, zip code, WSVISA.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Williams-Sonoma

Worked for Williams-Sonoma? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.