Williams-Sonoma

www.williams-sonomainc.com
There are newer employer reviews for Williams-Sonoma

2 people found this helpful  

gone from good to bad, no longer classy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate in Santa Monica, CA (US)
Current Employee - Sales Associate in Santa Monica, CA (US)

I have been working at Williams-Sonoma part-time

Pros

nice employees to work with at bottom level

Cons

This company is no longer a classy upscale store that carries what you need or is good to their employees. Instead we carry silly gagdets tht are not practical but are overpriced and we don't carry some basic kitchen items that everyone should have. Top management only cares about bottom line-money and not about the best customer service. i also became embarassed 2 weeks ago when corporate told the managers to cut payroll in half at the bussiest time of tne year-no gift wrap, no answering phones, no greeting at the door-unbelievable! Pay for associates is too low and no acknowledgment of a job well done. Top management does not care about employees or try to keep them happy. Only good thing is the other associates that work there are great

Advice to ManagementAdvice

Sorry but the CEO since Chuck died has run this company into the dirt

Doesn't Recommend
Negative Outlook
Disapproves of CEO

680 Other Employee Reviews for Williams-Sonoma (View Most Recent)

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  1. 3 people found this helpful  

    Dumbing down of Williams-Sonoma

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Associate in Cambridge, MA (US)
    Current Employee - Casual Associate in Cambridge, MA (US)

    I have been working at Williams-Sonoma part-time (more than 5 years)

    Pros

    -Hired when the associates were bright, fun, hardworking, and informed about product.
    -40% is a good discount but as an associate, there are no benefits and the hourly is not competitive

    Cons

    -Product is getting stale and dated while prices going up too much without increased quality to customer.
    -Customer service taking a huge nose-dive due in large part to all of the corporate directives
    -Cutting hours, hiring inexperienced staff with no particular interest in kitchen stuff and given no training, useless "secret shopper"
    -Slow and still antiquated computer systems
    -Sloppy new dress code - what kind of first impression does an associate make who is dressed in sloppy jeans and a motley shirt. Let's go back to a classic look or moniter the dress of your staff better.
    -Weekly scheduling is done last minute and hours are sporadic.
    -Rarely promote from within at the store level
    -Tracking individual sales does not promote team approach to selling
    -Hawking for email, zip code, VISA etc.is annoying
    -Too much favoritism and small-time power play that goes with many retail businesses

    Advice to ManagementAdvice

    Go back to what Chuck thought was important - sell a great product, put your people first, and give great customer service. All else follows.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Sketchy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Sales in Oklahoma City, OK (US)
    Former Employee - Customer Service Sales in Oklahoma City, OK (US)

    I worked at Williams-Sonoma full-time (more than a year)

    Pros

    The people you meet there are nice
    Okay pay

    Cons

    Customers all have bad attitudes when things do not go there way
    not enough hours

    Doesn't Recommend
    Negative Outlook
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