There are newer employer reviews for World Travel Holdings

2 people found this helpful  

What an Immoral, Sneaky, Self-serving company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Altamonte Springs, FL (US)
Former Employee - Customer Service Representative in Altamonte Springs, FL (US)

I worked at World Travel Holdings full-time (less than an year)

Pros

The call center tends to be high- energy and cheerful. The pay and benefits are competitive

Cons

I have never in my life seen a company where management constantly smiles and presents a facade of caring, but will dismiss you in a heartbeat if the new hire class behind you seems to be able to sell more cruises than you. I was part of a group who were told we were doing well and then the next week fired for "performance issues". We were performing like we were supposed
to, but the management hired a class that did "better" and they fired a lot of us right before . Christmas. They hire you as customer service reps but then when you get on the floor they base
their firing decision strictly on your sales and whether you are quickly taken in by one of the number of cliques in operation in the call center. The problem is your direct supervisor is not
aware of upper managements needs so you can literally meet with your supervisor one day, be told you are doing well and then fired the next day because upper management has changed the performance requirements and not bothered to tell you or your supervisor. I never knew they operated like this, but in hindsight I did notice that they were constantly hiring new classes, and people already on the floor would disappear. It is one thing to fire people because they do not meet your goals, but quite another to fire people because they meet your goals, but you think the newly hired group will do better. Oh yeah, their policy states however you will always know where you stand based on their coaching. They over hire , state a goal to reach, but it does not matter if you reach the goal, if the batch of hires behind you happen to be better sales reps.

Advice to ManagementAdvice

Advertise for sales reps, not customer service reps, and try being honest and upfront with canidates.

Doesn't Recommend
Neutral Outlook

71 Other Employee Reviews for World Travel Holdings (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Prepare yourself!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Professional in Virginia Beach, VA (US)
    Former Employee - Travel Professional in Virginia Beach, VA (US)

    I worked at World Travel Holdings full-time (less than an year)

    Pros

    You don't have to fight traffic to get to work. paid traing.

    Cons

    You have to provide a phone line for their use only. So much for saving gas on commuting to work, you will be paying the phone bill. Though they won't tell you to do it, it is expected that you will "learn" how to do this job on your own time. Thanks to modern technology you have access to learning tools 24/7. They show you quickly how to book cruises etc., but after they show you once you will have to refer to the videos that are available 24/7 to actually learn how to do it. Be prepared to ignore everything else in your life during training. They pass out extra work without any time to do it during work hours except for 10 minute down times while they are preparing the next topic of discussion. The first two weeks you must put lots more time than your 8 hours. I asked out of a class last year how many are left? My answer was "5 left out of 33". from what I was told by a service technician, they have 3 to 4 classes per year with an average of 27 in each class. Now I know why. the training is more like a 3 month college course squeezed into 6 weeks thanks to modern technology. You can do this job but be prepared to give it much more than the eight hours they want to pay you for.

    Advice to ManagementAdvice

    Stop spending so much time teaching your new employees how to be salesman. We all were hired because of our expierience dealing with customers/clients. Allow your new hires to navigate your system and practice during training hours, not after hours.

  2.  

    Good Company Continually changes with the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Virginia Beach, VA (US)
    Current Employee - Sales in Virginia Beach, VA (US)

    I have been working at World Travel Holdings full-time (more than 8 years)

    Pros

    Ability to forcast well the future of travel/ adjusts to the times

    Cons

    constant fluctuations of hours required for job. Always asking for shorter lunches or early outs

    Advice to ManagementAdvice

    Keep more in touch with employees/ good job overall but some "upper management" staff do not excel in employee connections

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for World Travel Holdings

Work at World Travel Holdings? Share Your Experiences

World Travel Holdings

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.