There are newer employer reviews for Xerox

 

Great Place to work

  • Career Opportunities
Current Employee - Customer Care Representative in Chesapeake, VA (US)
Current Employee - Customer Care Representative in Chesapeake, VA (US)

I have been working at Xerox as a contractor (less than an year)

Pros

Xerox provides a wonderful environment for it's employees to work. They offer competitive pay and friendly employees. The training centers create a great environment for learning, with top notch tools and resources to complete the job.

Cons

Some of the downfalls are the occational system issues and communication separation between employees and management. The biggest con is the project based environment and the manner in which they dismiss temporary employees.

Advice to ManagementAdvice

Please communicate to employees better.

Doesn't Recommend
Negative Outlook
No opinion of CEO

1863 Other Employee Reviews for Xerox (View Most Recent)

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  1. 2 people found this helpful  

    Coworkers on my team were fun to be around and very helpful at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Federal Way, WA (US)
    Current Employee - Customer Service Representative in Federal Way, WA (US)

    I have been working at Xerox full-time (less than an year)

    Pros

    Watching the supervisors act like idiots whenever a team made their call commit for the week.

    Cons

    Surveys that affected your pay if you got a low score no matter what you did for the customer. 3 failed surveys in one month and you were fired

    Advice to ManagementAdvice

    Get rid of the surveys.. That's one of the reasons there is such a high turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Never going back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Selection Specialist in Groveport, OH (US)
    Former Employee - Order Selection Specialist in Groveport, OH (US)

    I worked at Xerox full-time (more than 3 years)

    Pros

    They have clear, written processes for all functions and jobs. This made training extremely easy and it was nice to have something to refer back to.

    Cons

    You're completely disposable. People have come in for a day and have been fired for any number of things without notice. Lots of stress. Management will pretty much find any reason to blame you to cover their skins.

    Advice to ManagementAdvice

    Managers constantly put down people who are good employees and praise the bad. You need to stop being "buddy-buddy" with your workforce and be managers and supervisors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Xerox

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