Enterprise Rent-A-Car

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  www.go.enterprise.com

Enterprise Rent-A-Car Reviews

Updated 15 December 2014
Updated 15 December 2014
3,227 Reviews
3.2
3,227 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
760 Ratings

Review Highlights

Pros
  • Company stays true to their values; customer service really is their way of life (in 249 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 176 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 525 reviews)

  • you will be working many long hours with not much opportunities to take time off (in 923 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Everything it says on the tin!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    I very happily worked for Enterprise for several years learning all aspects of the business. I was able to go out marketing to my accounts, took my MQI and promoted to Assistant Manager in under a year.

    Hours - Yes it was long hours, but that time was used to learn how the business works as well as being there for my customers. On the flip side, I also found my managers to very supportive if I needed flexibility in my work day. All you have to do is ask.

    Driving - Did I drive a lot - of course I did! But I got to drive a lot of different cars and spend a lot of time with my customers driving them back to the office. This helped our customer service numbers as well as sales.

    Pay - Of course I wasn't happy making the starting salary, but that's why I got myself promoted in under a year! I wanted a piece of the pie and when I was promoted to Assistant Manager and beyond, I felt I was rewarded for my hardwork. If you're not happy with your pay at Enterprise, then do something about it - find ways to out perform yourself from last month and stop moaning about it!

    I've read a lot of negative reviews on here about everything I mentioned above. There is a method to it - it's called on the job training. You have to learn to walk before you can run. I won't lie, it is hard work, it is long hours, but it's also about learning how to run your own business. If your name was above the door, wouldn't you do everything you could to ensure its success?

    I hope this has helped you make up your own mind. You may be wondering why I left if I speak so highly of Enterprise. I left due to personal circumstances beyond my control. But I believe and will always believe in what Enterprise stands for.

    Cons

    Like I said, if you don't want to put the hard work in, then this isn't the place for you.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fun internship but not as expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee
    Former Employee - Management Trainee

    I worked at Enterprise Rent-A-Car as an intern (less than an year)

    Pros

    Lots of young people vibrant working environment

    Fun experience driving multiple cars

    Cons

    60/70 working hours a week + overtime was an expectation not a choice

    lunch break (15mins) were a luxury

    had to wash cars in expensive work wear as they expect very top quality clothing especially coats! (had to felt which doesn't work out very well in rainy England)

    HR were not as clear as they could be on the hours. they told me 55 hours is the expectation

    Company is not interested in training workforce with professional qualifications or allowing educational progression such as masters

    Had to fight for weekly 1 day off, management would regularly "accidentally" split it into two half days which was not manageable for my personal life commitments (little care given for that)

    When I started in my first week branch manager changed my working hours from 7-7 to 8-6 to pay me 2 hours less daily, until I told him I noticed.

    Regularly try to undercut your hours, so if you work until 7:45 your hours are adjusted to 7:30

    Advice to ManagementAdvice

    be more honest
    senior management extremely rude about work wear
    provide a uniform to staff at least a coat

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Cynical exploitation bordering on abuse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainee Manager
    Current Employee - Trainee Manager

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Because they seek out graduates for their so called 'Trainee' programme, staff are generally bright, enthusiastic and hardworking. This leads to good team spirit and banter.

    Cons

    Enthusiasm evaporates and gives way to exhaustion and a sense hopelessness. Employees discover that have been seduced and recruited into a cynical, heartless organisation that simply wants to use and abuse employees until they can take no more and leave. They are immediately replaced by more naive trainees, straight from their induction course.

    New trainees are like the young, eager recruits desperate to sign up to fight for God and Country only to find themselves trapped in a world they could never have conceived. No time off to attend interviews, no time to apply and prep anyway. No time for family and friends, just a constantly revolving treadmill. And when you do finally close your hopelessly incomplete training manual that nobody has the time or inclination to help you complete anyway, you can expect no thanks and recognition of your extraordinary effort, because Enterprise have a policy of not providing references.

    Truck drivers have a tachometer to ensure that they don't drive for more than 8 hours a day because it is recognised that it is dangerous for the driver, the public and other road users to operate a vehicle whilst tired. No such concerns here. But don't worry, Enterprise do have a policy of making employees pay for damage out of their own pockets if they crash too often.

    Graduates should steer well clear and use their hard earned degrees to pursue decent careers with honorable organisations. If not, make sure you rewrite your CV before you start because you will be too tired & have no time to do so when you are there. But then you may want to work all hours at less than the minimum hourly rate (taken as an average)

    Advice to ManagementAdvice

    You should be ashamed

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Not a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Administrator in Egham, England
    Former Employee - Database Administrator in Egham, England

    I worked at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    For me it was location, the office in Egham is close to home.

    Cons

    The conservative culture, long-hours and cost sensitive approach to investing in employees. I didn't receive a day's training throughout my entire time at Enterprise. I had to wear a suit in the administrative office even though we never saw customers or had visitors. 40-hour week, no flexibility on start times. Most of the work-benefits you don't actually receive until you've worked for some time (up to 2.5 years for pension contribution).

    Advice to ManagementAdvice

    Learn to treat employees as your best asset instead of just a cost to your profit margin.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Work hard and you'll get you might get luck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in London, England
    Former Employee - Branch Manager in London, England

    I worked at Enterprise Rent-A-Car full-time (more than 5 years)

    Pros

    Fun place to work. If you fit the mould you can do well

    Cons

    10 hour shift is more then the standard industry. Plus expect over time.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A good job for those who like networking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager in Birmingham, England
    Former Employee - Branch Rental Manager in Birmingham, England

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    Good training.
    Varied work.
    Good career prospects.

    Cons

    Too much micro management.
    Very long hours.
    A lot of corporate butt kissing

    Advice to ManagementAdvice

    Support your managers more by allowing them greater flexibility over their branches.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great Starting Job Fresh Out Of Uni

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Birmingham, England
    Current Employee - Management Trainee in Birmingham, England

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    You meet some great people. Loads of incentives to work harder. Bonus each time you pass a skills test and with each promotion.

    Cons

    The hours. You work a ridiculous amount of hours on average about 55 - 60 hours a week it not more on some occasions. When certain employees reach a level of power it affects their personnel skills, therefore ruining the dynamic of the branch. Development is claimed to be key but can sometimes be pushed to the side for the sake of getting cars out.

    Advice to ManagementAdvice

    Maybe hire more drivers in busier branches to ensure employee development and less employee accidents.

    No opinion of CEO
  9.  

    An insight of working life , but not for the faint hearted!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainee Manager in Uxbridge, England
    Former Employee - Trainee Manager in Uxbridge, England

    I worked at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    A good starting point to get a taste of working life.
    Learn how to use your own Initiative.
    If you stick around long enough, you effectively learn how to run a business.

    Cons

    Micro Management
    Long hours
    Have to work weekends occasionally
    Cleaning cars

    Advice to ManagementAdvice

    Increase salary
    Less micro management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Great in terms of experience. However, hard work, long hours and substandard pay for responsibility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Belfast, Northern Ireland
    Current Employee - Management Trainee in Belfast, Northern Ireland

    I have been working at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    It really does give you the tools to be your own boss. Within your branch, you are involved in all aspects of the company. You will gain experience in areas such as customer service and sales primarily. Then from this will stem many other aspects such as gaining new corporate accounts, to chasing up accounts receivable from companies who owe money.

    Cons

    50 hour weeks can take their toll at the start especially. You do get used to it but its still not great in facilitating a reasonable work-life balance. In some busy home city locations you can end up working sometimes up to 20 hours a month more than this.
    Pay is not reflective of work, however if you are a hungry graduate, the experience you will gain in even a year will more than make up for this.
    Managers can be hit or miss. A lot can depend on what the people above you in your branch are like. Some can be great and facilitative of their employees, allowing you to really flourish in your own way. Others can be domineering and seek to have everything done their way, which can bring you down at times. However if you are keen on being a manager in the future all of these experiences will help you to know what managerial traits you want to have in the future.

    Advice to ManagementAdvice

    Create your procedures in branch and make sure everyone is aware of these. Then take a step back and let staff adapt to these in their own way. Of course guidance may be required at times, however hounding staff constantly is terrible for morale and promoting what is supposed to be a ''team'' atmosphere of future leaders. This ''leadership'' trait must be developed from day 1.. an overly dominant manager is not doing their bit to help bring this out in their staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Work hard and wear you out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car full-time

    Pros

    Gain valuable work experience, promotion is available for those who want it.

    Cons

    work you to the bone. prepare to work long hours and come in early and finish late. not enough time for lunch, usually eat as-you-go. never recognise hard work only when you do something wrong.

    Advice to ManagementAdvice

    be more considerate to your staff and they'll do things a lot quicker for you

    Doesn't Recommend
    Neutral Outlook

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