Enterprise Rent-A-Car

www.go.enterpriseholdings.com
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Enterprise Rent-A-Car Reviews

Updated 3 March 2015
Updated 3 March 2015
3,518 Reviews
3.2
3,518 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Enterprise Rent-A-Car President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
873 Ratings

Review Highlights

Pros
  • Company stays true to their values; customer service really is their way of life (in 249 reviews)

  • met a lot of great people who I are my friends that I met at enterprise (in 176 reviews)


Cons
  • No work life balance ( 7 am - 6 pm everyday without any ability to work around) (in 525 reviews)

  • you will be working many long hours with not much opportunities to take time off (in 923 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amazing company to work and start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Edinburgh, Scotland
    Current Employee - Management in Edinburgh, Scotland

    I have been working at Enterprise Rent-A-Car

    Pros

    Career progress is there if you work hard and perform. You will always know what you need to do to progress and get to the next level. As long as you perform and follow your training folder and ask for help you will see your self progressing very quickly in your career. This career is what you make of it so don't be put off by negative reviews. Enterprise has been an amazing career and still is.

    Cons

    Yes you have read reviews about the hours but the only difference between us and other companies is that you will work hard, yes, put in the hours but will see yourself progressing in a career as a result. Let's be realistic no matter career you go into you are going to work hard, you will put in the hours...why? because you want to make a name for yourself. Well you will do that with us but see yourself progressing in a career as a result.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    An exercise in endurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Rental Manager in London, England
    Former Employee - Branch Rental Manager in London, England

    I worked at Enterprise Rent-A-Car

    Pros

    - If you didn't have a work ethic before, you'll have one by the end or you won't last long.
    - I was there for 3+ years and finished as a successful branch manager, it opened doors for me in other companies.
    - There is plenty of room for career development within the company, IF you are willing to play the game

    Cons

    - I was working 65 hour weeks by the time I finished, despite their corporate drivel their business model doesn't care for work/life balance. It takes over your evenings and weekends and it's not uncommon to work 12-15 hour days. If you don't graft you will not progress.
    - The pay is terrible up until branch manager, considering the responsibility and work load expected of you.
    - All the training you receive is in-house and very specific to the company. Convincing other organizations that the training is relevant to them is tricky (from the view point of moving jobs)
    - Some of the KPI's are way out of your control, and depending on your regional policy, you could see deductions from your commission.
    - They try to operate an accountability and performance management culture, however that culture should go both ways, and you see very little praise and recognition. They use it mainly to push employees they see as weak or troublesome into quitting.

    Advice to ManagementAdvice

    It's a problem that starts at a high level. They don't supply the top level managers with the tools and proper training to create a working environment that's pleasant to be in.

    Immediate management can be supportive, but it's truly pot luck. If they are supportive and good at their job it's because of their personality traits rather than any training provided by the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee
    Current Employee - Management Trainee

    I have been working at Enterprise Rent-A-Car

    Pros

    Lots of opportunities abroad, particularly Spain so good if you speak Spanish. Excellent opportunity to get an insight into business.

    Cons

    I haven't yet finished the recruitment process so can't comment

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    s

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in Brighton, England
    Current Employee - Management Trainee in Brighton, England

    I have been working at Enterprise Rent-A-Car

    Pros

    opportunities, car, training, time off

    Cons

    hours work life balance etc

    Advice to ManagementAdvice

    s

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Would I recommend it? Absolutely not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Rental Manager in London, England
    Current Employee - Branch Rental Manager in London, England

    I have been working at Enterprise Rent-A-Car full-time (more than 5 years)

    Pros

    -Variety.
    -It certainly will toughen you up.
    -I reached branch manager in 3 years.
    -Opens the door for other roles (externally), particularly within sales.
    -There are roles outside of rental that are more interesting and rewarding.

    Cons

    -The hours. On average I worked a minimum of 65 hours a week, even at branch manager level.
    -Always short staffed, hence the above.
    -Huge amounts of pressure. The "yes" mentality certainly helps grow the business but also puts you under huge pressure to meet you obligations. You are forced by senior management to take deals that you simply cannot source a vehicle for.
    -No time to train employees, which means they spend their time surviving rather than developing and learning.
    -Lack of support from senior management.
    -KPIs out of your control negatively impacting your pay.
    -Terrible base salaries.
    -You have to play the game to get ahead, this can mean trampling over peers who you regard as friends.
    -No work life balance. I've known people (branch managers) have to cancel their days off that they've had booked for months because a member of their team has gone "sick".
    -Too much stick, not enough carrot. KPIs and performance reviews can be used in a positive way, not just as a tool to get people to do more. Praise was rare.
    -Poor long term retention. It was a shame to watch the best people leave.
    -If someone leaves or moves out of rental they are deemed to have failed. A huge stigma.

    Advice to ManagementAdvice

    -Focus on your work/life balance. It can make the difference between retaining your best people and losing them.
    -Support the branches. They are the people who drive the business, get cars on the road, greet the customers. Leaving them under pressure and short staffed negatively impacts their behaviour, and ultimately service.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Enjoyed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in London, England
    Former Employee - Management Trainee in London, England

    I worked at Enterprise Rent-A-Car part-time (less than a year)

    Pros

    salary wasn't too bad, my coworkers were great, training available, and opportunities for promotions,dress attire not too bad,

    Cons

    the jobs was stressful having to always come up with excuses for why cars are running late or not available.

    Recommends
    Neutral Outlook
  8.  

    Long Hours, Little pay and lack of Social Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car full-time (more than a year)

    Pros

    Learn How to manage your own business from day one
    Drive all kinds of cars

    Cons

    Learn on Your own #
    Training not adequate enough

    Advice to ManagementAdvice

    Better Pay
    More Training

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Good company to work for,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee
    Former Employee - Management Trainee

    I worked at Enterprise Rent-A-Car

    Pros

    Lots of opportunities for promotion, a good team environment and experience in lots of different business areas

    Cons

    Very long hours for low pay, for traniees there's lots of driving, the branch could become a stressed environment due to the high work load

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Excellent, Progressive, Fun and Engaging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Assistant in Luton, East of England, England
    Current Employee - Management Assistant in Luton, East of England, England

    I have been working at Enterprise Rent-A-Car full-time (more than a year)

    Pros

    Fantastic teams, excellent brand culture, great career progression for graduates and driving around the latest premium and not so premium cars.

    Cons

    Long Hours, Intense Internal Competition.

    Positive Outlook
  11.  

    Not the graduate scheme it makes out to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Enterprise Rent-A-Car full-time (less than a year)

    Pros

    Drive some nice cars, work with people your own age and with a similar outlook

    Cons

    LONG hours, 50 is a minimum, reality is 60 to 70. Break that down on your salary of 17,500 and you'd be better off in a call centre. Questionable sales ethics. If you can't sell you WONT be promoted, yet there is more to management than sales. Typical day is washing, driving and selling expensive insurance. Little management to be done or learn.

    Advice to ManagementAdvice

    There is more to management than sales. Better pay/less hours would also help your terrible retention rates.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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