Epsilon

  www.epsilon.com
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Epsilon Reviews

Updated 12 August 2014
Updated 12 August 2014
278 Reviews

3.1
278 Reviews
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Epsilon President and CEO Bryan Kennedy
Bryan Kennedy
145 Ratings

Review Highlights

Pros
  • Great work life balance depending on the phase of the project and your role in it (in 15 reviews)

  • Company growing at a rapid rate, always work to do, great people who work here (in 18 reviews)


Cons
  • Workload to staff ratio lacks balance, making work/life balance nearly impossible (in 26 reviews)

  • There is a lot of unfair upper management practice (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Interesting, a learning experience, yet frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager  in  London, England
    Current Employee - Account Manager in London, England

    Pros

    It is a professional company - you will, for example, get your computer, phone and other equipment within a few days of joining. The benefits are excellent, including death in service, health and pension. The people are lovely - not a single person I dislike

    Cons

    Promotion opportunities are dire. The cost cutting in these hard times, whilst ostensibly understandable, is incredibly demotivating. They expect long hours and huge commitment, with little reward. People are not appreciated for what they do.

    Advice to ManagementAdvice

    Promote people who deserve it - listen to your own management team. Value your employees, and don't assume that 'kick offs' and naff Christmas do's will substitute for proper appreciation.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Good benefits and overall work environment. Most of the people are talented and you can learn from.
    Great clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  New York, NY (US)
    Former Employee - Senior Project Manager in New York, NY (US)

    Pros

    The 401K, medical and dental benefits are decent. I feel one could work for this is a company for years and years.

    Cons

    Some of the office politics can get to you if you're not in upper management but I feel all companies have this to some degree.

    Advice to ManagementAdvice

    no advice… keep informing employees and doing what you do best.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Its OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good opportunities, work life balance

    Cons

    management does not appreciate efforts

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company, terrible execution of policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support  in  Lafayette, CO (US)
    Former Employee - IT Support in Lafayette, CO (US)

    Pros

    Overall, the company is solid. People who work there usually know their stuff, and can support themselves given their area of expertise. Company events still occur, and the idea of email marketing is good one, if annoying to people's inbox.
    Policies are put in place for good reasons. Epsilon had a massive data breach several years ago, and it is still lingering

    Cons

    Outsourcing IT is the single most inefficient way to work with the user base.
    Growth in the company is...hard to figure out at best. I was told by multiple managers that pay raises occur once every 3-5 years, and promotions only exist if the company needs a new position, or someone leaves and no one wants the old position.
    Some positions for new employees require them to work 2nd shift processing data for 2 years before they can move departments, qualify for a raise, or be acknowledged in general.
    The head at the top continues to make poor decisions that affect the general health of the employees. One site used to have kegs and margaritas on Fridays, but that era left recently when Epsilon decided making their employees happy should be kept to a minimum.
    They recently decided to outsource their Helpdesk and Desktop support team...which caused multiple sites to lose good people, as well as dedicated support...in trade for overseas 24/7 call support.
    Lower management can't really seem to pick a direction in general when working and often rely on higher management to hold their hand with general direction pointing.
    Epsilon's network infrastructure is in an overhaul, and it appears to be going well. If anything, the technology department at least has a good idea of what's needed to work with outside clients. The data processing teams leave a ton to be desired.
    The marketing teams seem to miss the boat on how to sell what data can really do...instead they use standard sell tactics and hope their clients don't ask for more.
    The development team is overstaffed, and can't fix products fast enough. There is clearly multiple issues when attempting to get a reasonable fix on internal applications used to support the clients. They often use outdated versions of java and ie, as well as poor coding standards often overlooked by the management, who lack coding skills themselves to see the issues.

    I loved Epsilon, and would have stayed there to give a hand into making something better, but outsourcing and losing pay/benefits to stay on is a terrible practice.

    Advice to ManagementAdvice

    Bring back the fun to the company, listen to employee ideas, and get a better development team in place. Teach marketing how to sell products and what data can really do, and get the processing team to work more than several minutes a day before they check out to Facebook.
    Also, killing archives and psts for a no-fault looks lazy, not brilliant. How much server space do you REALLY think you'll save? This move is to cover yourself in a "compliant" way, not help anyone. Look at the SharePoint sites and see who's actually going to use your new policy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Corporate Culture Needs Updating, Solid-ish Otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Coordinator  in  Lafayette, CO (US)
    Current Employee - Technical Account Coordinator in Lafayette, CO (US)

    Pros

    1) Many of your fellow TACs and more experienced team members will be very, very willing to help, which boosts personal growth where training does not.

    Result: Tighter-knit TAC-teams, a helpful culture, and increased efficiency. Nice!

    2) Management is generally more receptive to new ideas than your standard American office. The innovation isn't anything to write home about, but folks will hear you out, and change does happen with systems, albeit agonizingly slowly. I find that generally, you will have to bother your superiors for about one month per hour that the task will take.

    Result: Better morale. This is to be taken with a grain of salt, but being heard is, in and of itself, a positive experience.

    3) Reasonably okay educational resources.

    Okay, they're mediocre online classes.

    Okay, they're not particularly useful at all. Management will advise you to learn new things from YouTube.

    Result: I don't know I just wanted 3 Pros and 3 Cons gosh.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Cons

    1) The job has become increasingly vertical-specific (divided by the type of client), making inter-vertical help difficult. Many will presume this to be a necessary evil rather than innovate, and the few who will push for efficiency are often shushed by corporate culture who just wants the wheels to keep on turning without falling off. This is an issue of internal culture with a major lack of willingness to innovate.

    Result: The TAC-role is unnecessarily difficult, especially when seeking out other verticals.

    2) To Sales, you are a button-pusher who is not worthy of their time when you actually fill quite an important role. No matter how much utility you generate for them, the company, and those around you, they will half-secretly hope that Epsilon automates your role out of existence.

    Result: The average TAC thus sees unnecessary difficulty spikes, poor communication, and a set of sales folks who do not care about them, which I'm sure eventually makes things more difficult for Sales in some manner, too. This is both demoralizing and inefficient. Sales culture must cease to see themselves as higher if TAC teams are to work with them effectively.

    3) While the educational tools available to any given associates are solid, introductory, role-specific education is abysmal, in part due to the fact that the nature of the job is so highly vertical specific, and the systems are taught at a vertical-agnostic level. When one complains, people will just default to talking about how they had to learn their job with no training whatsoever. That is the wrong way to think about education. Again, the local culture is problematic, but possibly improving.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Advice to ManagementAdvice

    Modern companies will eat your lunch if you don't update both your systems and your ways of thinking about office-culture. I'm not talking expensive Google-esque perks. I'm a willingness to apply innovation and perhaps a more holistic view of company structure that lets all your people feel as if they're treated like people.

    It's a post-Dilbert world, now. Time to catch up.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    It will suck the life of you as it wants a 57% margin!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Gives a chance to fresh graduates, albeit to save money.

    If you have an intelligent manager, you learn. Else you perish with the politics.

    Cons

    The company doesn't have a vision for future. Thats why it doesn't invest on technologies or people.
    Bad politics all around. Butter up your boss and get the next level.
    The CTO himself has no vision and basically useless. He invests more time in not approving new hires as he wants everything to be off-shored. He would never discuss technology or where we are headed. Never participated in a open tech presentation, etc.
    All depends on your manager's manager. If you ask your manager why you didn't get a promotion or a hike more than 2% after working for more than 60 hours a week per year, he would say that " I recommended but my management turned it down".
    The HR team would ask managers to not blame on upper management but tell the employees they got what deserved which is not true.
    Your manager would ask you to work 60 hours every week but wouldn't let you put that in the timesheet.
    The company wants 57% margin. That means you are screwed as you won't get paid what you deserve.

    Advice to ManagementAdvice

    Change the entire C-Suite. You need new people with new ideas. After all its a technology driven company. Harmony, DREAM, Agility, etc are all old wine new bottle to fool clients.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good environment... Challenging for movement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    Pros

    Great project teams. Good opportunities for learning multiple functions across a larger team. Decent work-life balance.

    Cons

    Some management lacks people skills. Upward mobility/growth opportunities are a little stunted in the technology tree.

    Advice to ManagementAdvice

    Allow for more collaboration and encourage creativity and exploration so that Epsilon can offer more from their existing tools to their existing and new customers. CARE about your people and DON'T gossip... ever. It reflects poorly on you as an individual.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Great opportunities but Epsilon lacks competitive pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Wakefield, MA (US)
    Current Employee - Project Manager in Wakefield, MA (US)

    Pros

    Tons of great opportunities, many people are wonderful in terms of wanting to give you the experience that you are looking for. Most people are great to work with and are generally sincere. There's a great team environment. There's too much work and not enough people, so you won't need to worry about losing your job due to lack of business.

    Cons

    Epsilon does not pay competitive enough for those who are promoted within the company. I've been at Epsilon for 6+ years and was promoted several times, but my pay raise is very low compared to the market rate. I am making less than my direct report and expected to be responsible for many more things than my direct. I do not always feel that I am being compensated for the value that I provide for the company.

    Advice to ManagementAdvice

    Epsilon is making a lot of money. We took a 5% pay cut that set me back 2 years in terms of what I was making. Now that Epsilon is making money, those that had the pay cut should be compensated for it. Epsilon should make sure employees are compensated in order to try to retain talent. I have seen many great & talented people leave Epsilon the last several years just due to salary. Other places are paying at about 20% more than what Epsilon is paying.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Very corporate, unsatisfied

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    compensation, benefits, pto, outside office environrment

    Cons

    very political, work-life balance, leadership

  11. 1 person found this helpful  

    Horrible management, disorganized, no adherence to schedules, high turnover rates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative Director  in  San Francisco, CA (US)
    Current Employee - Creative Director in San Francisco, CA (US)

    Pros

    The larger mothership of Epsilon acquired our small boutique shop SolutionSet here in San Francisco last year. Has more of a stable presence now. There are opportunities to move into other accounts.

    Cons

    Due to the high turnover rates, the people moving into management positions have very little training new management titles and more responsibilities with no adherence to the pay structure. The flexible schedule is non-existent, like it had been before.

    Advice to ManagementAdvice

    Start over

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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