Experian CheetahMail Reviews

Current Employee – been working at Experian CheetahMail full-time for more than a year

Pros – Flexible and Good Economic growth despite declining economy

Cons – Focus on Client growth despite fulfillment Challenges

Advice to Senior Management – Focus on employee tools and growth

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Experian CheetahMail

Pros – Good people to work for, plenty of experts, little drama

Cons – Too much pressure from above and desire to change stuff just to change stuff. Direction from above has shifted from focusing on good and interesting engineering, and morale has suffered.

Advice to Senior Management – Listen to engineering. That's where all the smart people are. Don't hire people who aren't technically superior just because you like what they're telling you.

Former Employee – worked at Experian CheetahMail

Pros – Teriffic people to work with, hard-working generous cooworkers. Company makes an effort to foster cameraderie with all-hands meetings and other events.

Cons – Most of the cooworkers are gone or looking to get out because of shifting upper management decisions. High executive turnover/changes in company product and direction.

Advice to Senior Management – Too late.

Former Employee – worked at Experian CheetahMail full-time

Pros – Work hard, play hard attitude. Amazing team. It is a great company to start with and grow. There were lot of opportunites to learn and develop your career.

Cons – As the company grew, I think it slowly started losing its core values.

Advice to Senior Management – Retain the culture.

Yes, I would recommend this company to a friend

Former Employee – worked at Experian CheetahMail full-time for more than a year

Pros – Free bagels and booze. Impressive client list. Pretty nice office and location. Looks OK on your resume. Not much else positive I could say.

Cons – By all accounts, prior to my tenure there, CheetahMail was a fun, fast-paced Tech company to work for, back in the good old days. But post-Experian, the importance of technology has been marginalized for the sake of rebranding CM as a "Client Focused Marketing Organization". The tech missteps are so numerous and severe, that any new software development is a quagmire, and the trend has been to buy other, completely incompatible technologies rather than have any faith in internal Tech staff. The decade-old core platform persists, supporting most clients, but remains in a sad state of life support only, accumulating painful technical debt and dust along the way.

Salaries are sub-market for NY in both IT and Marketing. The politics and cronyism are sure to leave a bad taste in your mouth. This is a place where senior staff and management are routinely praised for their "longevity" rather than, you know, "skill". Hindsight is 20/20, but if Tech old guard was a little less "macho", and the Client Services side a bit "smarter", imagine what they could have accomplished in e-mail and other marketing channels, considering the resources of Experian and top-tier clients.

If you are looking on the client services side of CM, I don't have too much to say other than what I hear: "a lot of copying and pasting emails, sitting around, and talking with angry clients".

With all these things considered, I couldn't possibly recommend you bother with CheetahMail; it might not even exist under that name by the time you apply, just "Experian Marketing Services". I'm gone, thankfully, and my friends and former co-workers are quickly following.

Advice to Senior Management – Just let this ship sink already?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Experian CheetahMail full-time for more than 3 years

Pros – If on the right team, lots of opportunities to learn and develop. Mostly filled with young people so the atmosphere is fun and casual.

Cons – There is a lack of resources in the Technology dept. IThere's also alot of shuffling people around as well as turnover of managers.

Advice to Senior Management – Management can do a better job with communicating the business strategy. I would also like to see them improve the leadership skills amongst senior and upper management.

Former Employee – worked at Experian CheetahMail

Pros – Great place to work. Friendly environment. Great learning experience for someone just starting out.

Cons – Bad management. Low salaries. Don't promote based on merit. Very slow at promoting.

Advice to Senior Management – Learn to promote from within.

Current Employee – been working at Experian CheetahMail

Pros – Relaxed atmosphere. Good peer relationships.

Cons – There have been many changes implemented recently which don't seem to make much sense. Also, there seems to be too many levels of management.

Current Employee – been working at Experian CheetahMail full-time for less than a year

Pros – Work/life balance -- I guess every team is different, but I find my schedule to be incredibly reasonable. It's not that I don't stay if I have to get my work done, but those late nights are few and far between and by late I am talking 7pm. Coming from financial services, that's leaving early.
Flexible about working from home
Free breakfast/snacks/fruit, cheap vending machine items. Sounds like a small thing to mention, but for me coming from banking, this was huge. It makes me feel like they really care about their employees.
Great supportive environment -- I've been here almost a year and so far I've only met one or two people who didn't seem like competent, good people.

Cons – The headquarters are really cramped
The operating system is old and hardly works on most sites. We'll see if I'm able to even post this correctly!

Advice to Senior Management – I think management knows that the industry is rapidly evolving and that we have to stay on top of it, and I think they are working feverishly in that direction. But I would just say to them, yeah, you're right we have to grow and change, so keep at it.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Experian CheetahMail full-time for less than a year

Pros – The provided regular snacks and there were some good coworkers, but not many.

Cons – Managers were clueless and created a very toxic environment. I have never worked anywhere like this before and hope I never do again. Managers are the most unprofessional I have ever worked with. They regularly and openly ridicule subordinates and on more than one occasion take total credit for the work of someone else. Run as fast as you can.

Advice to Senior Management – It's too far gone for any advice...

No, I would not recommend this company to a friend