Experian Marketing Services

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Experian Marketing Services Reviews

Updated 6 August 2014
Updated 6 August 2014
79 Reviews

2.6
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Experian Marketing Services Group President Michael Devico
Michael Devico
3 Ratings

Review Highlights

Pros
  • Free bagels and subsidized vending machines (in 9 reviews)

  • The company supports a great work-life balance (in 5 reviews)


Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 6 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Role was boring and repeatitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Weybridge, England
    Former Employee - Account Executive in Weybridge, England

    Pros

    yearly bonus, gained good experience to take elsewhere

    Cons

    Not much to say about other employees, low salary (no London weighting), no room for promotion, company doesn't care much for employees

    Advice to ManagementAdvice

    Appriciate your employees and allow more growth and promotion

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    If you are looking for a jumping off point in your career than this is a great place to get started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Relationship Manager  in  New York, NY (US)
    Current Employee - Client Relationship Manager in New York, NY (US)

    Pros

    Exposure to resources that will help you navigate the online marketing medium is the biggest plus. You have the opportunity to learn the industry from a client, project management and publishing perspective. If you are looking to start your career in the online marketing space I would give this place two years MAX. Don't waist your time beyond that unless they offer you a higher title.

    Cons

    Unfortunately they do not know how to effectively use talented people. They do not know how to train effective managers which is VERY important when building teams that support the demands of very large companies. The company is going through some growing pains unfortunately have the highest impact on the many overworked and underpaid employees.

    Advice to ManagementAdvice

    This company really needs to put just as much energy into training their management and staff on their (sub par) application as they do on their employees, management and company culture. Take the pulse of your lowest paid and hardest working employees (AMs, SAMs and most CRMs) because they reflect fundamental issues with the company and work on making those changes. Get ahead of the problems and challenges instead of constantly trying to fix them after the fact.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    A lot of hustle, good first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Statistical Analyst  in  Deerfield Beach, FL (US)
    Current Employee - Senior Statistical Analyst in Deerfield Beach, FL (US)

    Pros

    Reputation, street cred and international

    Cons

    A lot of change, can move slow and get lost

    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    Pros

    Great team. Great benefits. Great environment .

    Cons

    Not so promising upside given the events that have transpired the past few months.

    Advice to ManagementAdvice

    Focus on improving the morale of the team.

    No opinion of CEO
  6. 3 people found this helpful  

    A once great company... on the verge of collapse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits, awesome co-workers, free food and drink in the kitchen, tons of happy hours (to dull the pain of layoffs)

    Cons

    Compensation (not competitive compared to industry), excessive outsourcing, the mass amount of work that people who are staying/left over must take on to account for all of the exits/lay offs, lack of culture in the US, poor technology

    Advice to ManagementAdvice

    Poor service and poor technology does not make for a profitable business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Change is the only constant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    EMS is part of Experian which is a really great company to work for. I am proud to have Experian on my resume. Experian is the kind of company where people have invested their entire careers. By that I mean it's not uncommon to meet people with 25-35 years.

    Cons

    Right now we're going through a period of transition in EMS. This too shall end. Experian, and by extension EMS, is large & matrixed company with complex structure. It's not for the faint of heart. But if you're comfortable navigating corporate culture and politics then it's not an issue.

    Advice to ManagementAdvice

    More top down communication would help with morale in the individual offices.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Not a good place to work at

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexible hours, nice team members

    Cons

    Stay away from this company. They lay off people constantly. When the business goals are not met, which is all the time, they let people go to cut expense quickly so it will look better on the balance sheet. Not the right way to improve performance.

  9.  

    Great people, good management and plenty of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I've worked at this company for 15 years and see no reason to look elsewhere. Hard work and loyalty is valued and reward. It's a strong company filled with great people who really care about what they do. Senior management is very accessible. The company supports a great work-life balance.

    Cons

    The marketing services industry is changing rapidly and at times the company seems to struggle to keep up. At the same time, there is not always sufficient time given to allow key changes to take effect. There seems to be some difficulty in developing and maintaining an effective long-term vision for the company.

    Advice to ManagementAdvice

    Keep communication lines open

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)

    Pros

    - free bagels on Wednesday

    Cons

    - NO work-life balance, work till 8-9pm regularly and work on weekend common
    - NO job security, people laid off after 1-2 months of working here
    - TOO many bugs in technology, majority of clients leaving for competitors
    - FORCED to lie to clients to hide what really happens behind the scene

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Too many changes with management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice people, laid back environment

    Cons

    not much room for growth, too many management changes, and pay is not competitive for type of work performed

    Doesn't Recommend

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