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Experian Marketing Services

www.experian.com/marketingservices
Engaged Employer
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Experian Marketing Services Reviews

Updated 25 April 2015
126 reviews filtered by
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2.8
126 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Matt Seeley
13 Ratings

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)

Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Weybridge, England
    Former Employee - Account Executive in Weybridge, England

    I worked at Experian Marketing Services full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to learn skills coming straight out of uni

    Cons

    Account Executive staff turnover is high and not seen as an issue as there are so many of them.

    Advice to Management

    Value the AEs and give support and training allowing people to actually develop and get promoted.

  2. A great place to develop and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior ACCOUNTS EXECUTIVE in Weybridge, England
    Current Employee - Senior ACCOUNTS EXECUTIVE in Weybridge, England

    I have been working at Experian Marketing Services

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great opportunities to develop and grow internally

    Cons

    Not much exposure to external certifications or qualifications and salary could be better.

    Advice to Management

    As a top performer/contributor, the request for external certifications from me should be considered with a view to enhance and develop my skill that much further, which is therefore less likely to make me look outside of the company for other opportunities.

  3. Role was boring and repeatitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Weybridge, England
    Former Employee - Account Executive in Weybridge, England

    I worked at Experian Marketing Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    yearly bonus, gained good experience to take elsewhere

    Cons

    Not much to say about other employees, low salary (no London weighting), no room for promotion, company doesn't care much for employees

    Advice to Management

    Appriciate your employees and allow more growth and promotion

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  5. Senior Talent Acquisition Partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Talent Acquisition in New York, NY (US)
    Current Employee - Senior Talent Acquisition in New York, NY (US)

    I have been working at Experian Marketing Services full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great team of people. Lots of social events, on the company dime, which are fun. Flexible work from home.

    Cons

    It's a "matrixed" environment so, dealing with a lot of different groups to get your job done. Some are great, some aren't.

    Advice to Management

    Continue to reward high contributors and promote from within.

  6. Senior Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in Heredia (Costa Rica)
    Current Employee - Senior Account Manager in Heredia (Costa Rica)

    I have been working at Experian Marketing Services full-time (More than a year)

    Recommends
    Recommends

    Pros

    Experian is a great place to work with good benefits and competitive salary.

    Cons

    Management is not so great sometimes, but they are doing the best they can.

  7. Business intelligence Developer Senior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Intelligence Developer Senior in San Francisco, Heredia (Costa Rica)
    Current Employee - Business Intelligence Developer Senior in San Francisco, Heredia (Costa Rica)

    I have been working at Experian Marketing Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome environment, great people, a fun place to work!

    Cons

    Haven't found downsides so far at the company

    Advice to Management

    Keep up with the good job

  8. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Kuala Lumpur (Malaysia)
    Former Employee - Senior Software Developer in Kuala Lumpur (Malaysia)

    I worked at Experian Marketing Services (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good environment
    Good work culture
    HR policy is very nice.
    More leaves and other benefits
    Helpful managers

    Cons

    No career growth
    Less salary
    More work
    No defined objectives.
    No transperancy in the overall company objective

    Advice to Management

    Nothing in specific

  9. Helpful (1)

    Associate Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Partner in New York, NY (US)
    Former Employee - Client Partner in New York, NY (US)

    I worked at Experian Marketing Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learned a lot about digital early in my career
    Some decent people who helped out each other

    Cons

    Platform for email is terrible
    Managers who have no clue what they are doing. In Client Service they are all old-timers who never talk to anybody
    Senior managment is invisible.

    Advice to Management

    Change the structure. Eliminate all the layers in client services and make it teams of people.
    Get a strategy. Who knows what Marketing Suite is? Copied Adobe and that's not very innovative

  10. UX Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)

    I worked at Experian Marketing Services full-time (More than a year)

    Pros

    Worked with great developers all over the world

    Cons

    Slow process, but normal for a large corporation

  11. Helpful (2)

    EMS's best years are behind it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Director in New York, NY (US)
    Current Employee - Account Director in New York, NY (US)

    I have been working at Experian Marketing Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice, mostly easy to work with people that want to do a good job.

    Cons

    EMS's best years are behind it. It's a business run by financial people who see every employee as a prospective money-saving cut to be made. It's best assets are certainly not its people, as they are expendable. The more you make, the more at risk you are. An example of this was last year's wholesale layoff of people in the NYC office, moving jobs to ill-prepared employees in Costa Rica making a fraction of what the New York employees made. The Costa Rican employees were unprepared, and Experian was forced to make offers to people they had previously laid off. Technology was ignored and not invested in for years, and so Cheetah started losing clients to competitors. With little in-house innovation talent, they were forced to buy a not-ready-for-primetime "cross-channel" platform that was panned by Forrester. The Cheetahmail/Cross-Channel Marketing Marketing has not had a leader in a year. Most senior marketing and product development people have left, pushed out or fired over the past 6 months. The latest Experian Marketing Suite is just nice window-dressing on top of existing products.

    Advice to Management

    Sell - which is the rumor, anyway

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