Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated 18 November 2014
Updated 18 November 2014
281 Reviews
2.9
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Brian Cassin
16 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 22 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amazing company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (more than an year)

    Pros

    Excellent culture , amazing people , Good benefit/perks

    Cons

    Rigid leadership which some times comes off as micro managing.

  2.  

    A wonderful 9 years with fantastic people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Lots of fabulous professional people, interesting and challenging projects with a splash of fun and laughter thrown in. Excellent working conditions, parking and pay.

    Cons

    You can end up so engrossed in projects your hours can be long. Sometimes its hard to move jobs internally which is important if you want to grow and stay fresh.

    Advice to ManagementAdvice

    Give positive feedback it goes along way and encourage those staff nights out, it's when good friendships and teams are formed.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Could be good but mostly bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Pros

    Talented people. Reasonable benefits. Starting to see some initiatives for improving the company culture

    Cons

    Red tape madness. Lack of strategy. Leaders make uninformed decisions, and due to cash-strapped budgeting and massive under resourcing, those poor decisions cause a ricochet effect of chaos on the ground.

    Advice to ManagementAdvice

    Stop dreaming and sort out the fundamentals

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Product Managers have no say over the product, bad middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Marketing Manager in London, England
    Current Employee - Senior Product Marketing Manager in London, England

    I have been working at Experian full-time (more than 3 years)

    Pros

    Good graduate scheme. Talented people at lower levels.

    Cons

    No formal training at all. Promotion not based on skill, its based on who you know. Strategy defined years in advance by senior management, those in product marketing and product management are really just there to tow the line. No P&L responsibility at all in any product team. Low salary. Overpaid CEO. Business in big trouble with regulators and extreme cost cutting will continue.

    Advice to ManagementAdvice

    As per other reviews, middle management dangerously lack in skill and experience and therefore fail to retain any talented recruits very long as there is nobody to look up to, no progression. Talented people never stick around. Blame culture and heavy politics. Strip out all layers of incompetent middle management, recruit externally. Lots of dead wood.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Lost its way .................. again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England
    Former Employee - Account Executive in London, England

    I worked at Experian full-time (more than 5 years)

    Pros

    Despite the organisational mess and charisma bereft leadership team in Credit Service, there are good people working there and doing the best they can.

    Cons

    No sense of value to the amount of effort needed to keep customers happy and cancelling contracts !! No customer loyalty programme and no numerical incentive for people to care about sales and salesforce. Technology is dated and model for Go To Market defunct in the post financial crisis business landscape. Revenue goals are ridiculously high.

    Advice to ManagementAdvice

    Failure to find a Leadership Team with the vision and charisma to take the firm forward into the future. Lack of a positive culture leads to an erosion of confidence and decline in meaningful activity to drive the company forward. Ditch the grey accountants running the business and bring in some colour !!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Large multi layered organisation, easy to get lost in the crowd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in London, England
    Former Employee - Account Manager in London, England

    I worked at Experian full-time (more than 3 years)

    Pros

    Training - this company was an excellent place for me to start my career, they had very good training platforms in place and most of the time the training was delivered to an excellent standard.
    Great social events, very good at pulling the employees together at the team level and company level.

    Cons

    My main issue with Experian is their insistence in promoting and employing the wrong type of person into team management positions, poor leaders with no idea how to inspire.

    Advice to ManagementAdvice

    Take a look at your middle management teams, they are severely lacking in the skills required to inspire and retain good people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    A results oriented organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time (more than 3 years)

    Pros

    The benefits are good, health care, share save and pensions. It is a company that appreciates and rewards results. As with all corporates it is undergoing constant change and improvement.

    Cons

    A bit of an email and meetings for meetings sake culture.

    Advice to ManagementAdvice

    Dont be petty concentrate on the things that really matter

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    BI internal sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Experian full-time (more than 3 years)

    Pros

    Their were some managers/directors that would recognise what you could bring to the business and would mentor you and support you. Good company to have on your CV. Always got a job elsewhere in the business if you lasted 3+ mths in BI. Often would always lead to your CV being picked out for other sales roles if you have worked here.

    Cons

    aggressive environment, bullying due to lots of people felt threatened by new comers due to their own mis-management of roles, lots of promises at interview stage when they want yr skill sets, (when head hunted) but that never transpired.
    Management never happy when you are hitting high, hard to achieve targets=, always want more. blocked progression to keep you in a dept that did not want to lose you. Very institutionalised environment and telesales staff treated like children. Open favouritism.

    Advice to ManagementAdvice

    stand by what you say you will deliver, better management skills and career progression. Don't turn blind eye to bad apples just because they 'seemingly' hit their target on paper, when they have no team skills

    Doesn't Recommend
    No opinion of CEO
  10.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in London, England
    Current Employee - Software Developer in London, England

    I have been working at Experian full-time (more than an year)

    Pros

    Good culture, nice atmosphere to work.

    Cons

    Non competitive salary for London based area

    No opinion of CEO
  11. 1 person found this helpful  

    A good start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in London, England
    Current Employee - Marketing in London, England

    I have been working at Experian full-time (more than an year)

    Pros

    - This company is a great start for someone early on in their career.
    - As it is a FTSE 100 company you are working for the industry leader.
    - Good work/life balance.
    - Young teams if you want a young atmosphere, not many people 40+

    Cons

    - Not so great for senior managers over 35! Some senior managers are 26 for example. We have one 40+ year old in our greater team and she is extremely insecure because of how young everyone is.
    - You need to play the corporate game to get anywhere. Most senior managers are very defensive of their roles as there are talented people who are younger and up and coming.
    - Some managers don't let their team members shine

    Advice to ManagementAdvice

    - Don't let manager and senior managers take all of the credit for their team. From what most employees say, their manager doesn't do much compared to them.
    - Give every employee a voice and a chance to show their INDIVIDUAL achievements - not managers taking TEAM credit!

    Recommends
    Neutral Outlook
    No opinion of CEO

Experian Photos

Experian Landmark House

+ Add Photo

Work at Experian? Share Your Experiences

Experian

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.