Experian Reviews

Updated 17 September 2014
Updated 17 September 2014
260 Reviews
2.9
260 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
6 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    So much missed potential, a lot of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager  in  London, England
    Current Employee - Senior Product Manager in London, England

    I have been working at Experian full-time for more than 3 years

    Pros

    - Reasonably good office in London
    - Work at FTSE100 company

    Cons

    - A lot of bureaucracy and red tape
    - A recent desire to be 'customer focussed' as a result of FCA regulation is not reflected in the core business model of their products
    - Controversial practices
    - Use of internal PR, many people are kept out of the loop
    - So many missed opportunities due to very slow decision making by management committees
    - Very bad meetings and emails culture - 90% of time spent in meetings, on calls and responding to largely pointless email

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    BI internal sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Experian full-time for more than 3 years

    Pros

    Their were some managers/directors that would recognise what you could bring to the business and would mentor you and support you. Good company to have on your CV. Always got a job elsewhere in the business if you lasted 3+ mths in BI. Often would always lead to your CV being picked out for other sales roles if you have worked here.

    Cons

    aggressive environment, bullying due to lots of people felt threatened by new comers due to their own mis-management of roles, lots of promises at interview stage when they want yr skill sets, (when head hunted) but that never transpired.
    Management never happy when you are hitting high, hard to achieve targets=, always want more. blocked progression to keep you in a dept that did not want to lose you. Very institutionalised environment and telesales staff treated like children. Open favouritism.

    Advice to ManagementAdvice

    stand by what you say you will deliver, better management skills and career progression. Don't turn blind eye to bad apples just because they 'seemingly' hit their target on paper, when they have no team skills

    Doesn't Recommend
    No opinion of CEO
  3.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  London, England
    Current Employee - Software Developer in London, England

    I have been working at Experian full-time for more than a year

    Pros

    Good culture, nice atmosphere to work.

    Cons

    Non competitive salary for London based area

    No opinion of CEO
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  5. 1 person found this helpful  

    A good start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  London, England
    Current Employee - Marketing in London, England

    I have been working at Experian full-time for more than a year

    Pros

    - This company is a great start for someone early on in their career.
    - As it is a FTSE 100 company you are working for the industry leader.
    - Good work/life balance.
    - Young teams if you want a young atmosphere, not many people 40+

    Cons

    - Not so great for senior managers over 35! Some senior managers are 26 for example. We have one 40+ year old in our greater team and she is extremely insecure because of how young everyone is.
    - You need to play the corporate game to get anywhere. Most senior managers are very defensive of their roles as there are talented people who are younger and up and coming.
    - Some managers don't let their team members shine

    Advice to ManagementAdvice

    - Don't let manager and senior managers take all of the credit for their team. From what most employees say, their manager doesn't do much compared to them.
    - Give every employee a voice and a chance to show their INDIVIDUAL achievements - not managers taking TEAM credit!

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Attack of the Drones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian for more than 3 years

    Pros

    1. Big name for CV (if that's even worth anything any more)

    otherwise none.

    Cons

    1. Talentless drones
    2. Wages relatively low, bonuses practically non-existent.
    3. Pigeonholed - most people get pidgeonholed in to single-skill or sometimes no-skill boring jobs.
    4. Slow train to nowhere - it's one of those places you spend 20 years trying to get somewhere by which time you're as useless as everyone else but have a manager title because all the good people moved on to better things and you were the last one left.
    5. Lots of red tape, slow to get anything done, takes weeks for trivial things, meetings about meetings
    6. Paper Architects - as bad as in banking they don't actually know how to do anything, literally one received an award for X years of service and it was painful to even watch him use Microsoft Office, extremely limited and narrow IT knowledge of the marketplace and technologies never mind how anything actually works.

    Advice to ManagementAdvice

    Pay more, hire fewer people, make sure each person is better quality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Safe career option but could be so much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Development  in  London, England
    Current Employee - Corporate Development in London, England

    I have been working at Experian full-time for more than 3 years

    Pros

    - in the main people are friendly although not the smartest or hardest working
    - work life balance is typically OK but reflected in poor pay and benefits

    Cons

    - pay is poor and below market rate for most roles except sales and senior management
    - poor talent retention and nurturing at junior level
    - company burdened by process and approvals - many missed opportunities due to slow decision making by committee
    - the company is full of people who get paid well and do nothing because they are friends with the right people. Removing the deadwood would help with morale of many

    Advice to ManagementAdvice

    - focus on developing talent within
    - pay to retain best junior staff (all the best are leaving within 2/3 years)
    - greater scrutiny of senior exec expenses (some are outrageous)
    - remove deadwood employees that are expensive and add zero value. Particularly in the central corporate function
    - your idea of bonus scheme is a joke, even for the global corporate teams

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Poor company with no commitment to ensuring new staff are supported and maintained in employment with company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Experian

    Pros

    The trainers do a good job and provide the level of support you would need in the role.

    Cons

    Shifts are ludicrous, managers don't provide correct support, not interested in maintaining employees, not paid or given back overtime after shift has ended, holiday system is a joke! Lack of proper organisation and planning skills. People only get better opportunities and progression if you suck up, not actually bothered about supporting and promoting those who do know their job inside out and are fully competent at doing the job. Company is highly promoting on basis of suck ups and a case of if their face fits, nothing to do with if they are able to do the job; which is generally not the case in the ones who get promoted! Overall a company to be avoided unless you like being treated like they own you and can do as they please!
    High turn over of staff due to all of the above and more! A company that's as bad as the coalition government!!

    Advice to ManagementAdvice

    Time to actually think about your employees and what's best for them, not what suits the big people at the top! Promote and support people properly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Manager  in  Nottingham, England
    Former Employee - Business Manager in Nottingham, England

    I worked at Experian full-time for less than a year

    Pros

    Good salary, opportunity to gain experience working abroad, if that's what you want. Would be an interesting company to work for, if it was well run.

    Cons

    Very odd company culture, with very cliquey groups. I was effectively bullied out of what should have been a good job, and which I could have done well, because I didn't fit in.

    Advice to ManagementAdvice

    Promote a culture of mutual respect between all employees, from the top down. That way, you'll get the best out of people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Sales  in  Nottingham, England
    Former Employee - Head of Sales in Nottingham, England

    I worked at Experian full-time for more than a year

    Pros

    can be a really exciting place to work

    Cons

    not always flexible enough to capture a market opportunity

    Advice to ManagementAdvice

    need to be fair

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Experian Marketing Executive

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Great place to start your career, amazing people, young environment and investment in employees.

    Cons

    Very red tape-y, things more very slowly, dated technology

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