Experian Reviews

Current Employee – been working at Experian full-time for more than 7 years

Pros – Knowledgeable, talented and determined workforce
Great travel/relocation opportunities
Unique market position
Exciting and Interesting Data and Technology utilisation

Cons – Non competitive remuneration
Some Middle Management should be cast in The Office
Low level of autonomy
High level of non job loss restructuring
Roadmap/Strategy is rarely adhered to
Reluctance to invest in basic systems/tools

Advice to Senior Management – Focus on building process and systems to support day to day life, rather than buzzwords and internal fighting.

Yes, I would recommend this company to a friend

Former Employee – worked at Experian full-time for more than 3 years

Pros – Great atmosphere, loads of similarly minded people who are happy to help you out with anything. People regularly go for beers after work and there is a free bus into town to go shopping at lunch if you wish.
The culture is that as long as you do your work well, you can be flexible with your hours. The majority of the office left at 3pm on a friday, which was always nice!
Pay was also above average for my role in the regions.

Cons – Very few cons, I loved my time at Experian!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Experian full-time for more than 8 years

Pros – Decision Analytics UK have some great products and people
Core credit bureau is hanging on to the primary bureau spot
Consumer services is benefiting from increased consumer interest in their credit file

Cons – Decision analytics expertise continues to be eroded by lesser talent from North American.
Core credit bureau lacks a strategic vision and is only holding on to primary UK bureau because clients cannot justify the investment to switch suppliers
Marketing services lacks a cohesive strategy and expertise to move beyond basis list cleaning and rental.
Consumer services is not in control of its growth and has no alternative once interest starts to decline.

Advice to Senior Management – Focus on the things you do well in credit referencing, and invest building and acquiring these around the world to build a global reference point. Stay away from the fashion areas in marketing and accept should just stay as a core data supplier to organisation who know how to play in this space (how much more shareholder investment will you waste before you realise this).
Stop the US management takeover; remember it was the little UK business which grew and bought the mighty US organisation because it understood what being a CRA means. The US business is still third out of three players today, and so are its management.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Experian full-time for more than 7 years

Pros – It was a lot more employer firendly, still has canteens.

Cons – Employees are worth less than printers or desks. It really is a shame, but now profit and statistics are the only things of importance. Employees are just eliminated in one country to make way for cheaper hires in another. There is no sense of loyalty. There are no longer mass redundancies as now they get rid of people in trickles here and there.

Advice to Senior Management – I think management know what upsets people but they don't care. So there is no point in saying anything. It's just very sad to see so many people morally destroyed.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Experian as an intern for more than a year

Pros – Respected work-life balance.
Long-term career opportunities.
Great company culture.

Cons – Lower than average salaries and bonuses.

Advice to Senior Management – n.a.

Yes, I would recommend this company to a friend

Current Employee – been working at Experian full-time for more than 3 years

Pros – Interesting work
Good location easy commute
There is a sense of trying to serve charities
Ftse 100 firm
Nice enough colleagues

Cons – Unrealistic expectations
Poor work life balance
Self serving management with no foresight beyond the bottom line
Archaic HR policy
Real information does not flow despite a deluge of emails and intranet sites which are supposed to deal with this.
Insular Departments
Huge staff turnover

Advice to Senior Management – If you really cared about people you'd find and release talent that you did not know you had. Results focused policies only lead to harassed, bullied staff who eventually quit. Most of these people want to contribute and are loyal but leave because they feel used and unappreciated.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Experian full-time for less than a year

Pros – Opportunity to develop
Actively encouraged to progress, particularly if you drive yourself forward
Opportunity for global mobility
Great co-workers
Good working culture
BUPA
Opportunity to invest in share save scheme

Cons – Lots of silo'd business units
Can be difficult to find out who you need to speak with unless you have a good network of contacts
Different divisions working separately as opposed to one seamless united front, unless the client is a strategic client

Advice to Senior Management – Ensure opportunity to learn about all aspects of the business is actively encouraged
Maybe strip out some of the many layers in some of the business units
Give some people job titles that accurately reflect what they do

Yes, I would recommend this company to a friend

Current Employee – been working at Experian full-time for more than 8 years

Pros – Clear strategy, great CEO, has grown up alot since floated in 2006 and for anyone who wants to get diverse experience in a fast growth business, it still has plenty to offer. People are very friendly and want to help, there is a good team ethic through the business, which has grown alot over last few years. Benefits package is generally good overall, but base pay is no more than market average.

Cons – Snr HR leadership team is OK, but by no means world beating and the organisation has outgrown current HRD. The rewards for Snr people seem at odds with other people lower in the organisation, so it would be nice for some of the great growth and results to trickle down. For people who perform, there is great experience to gain, albeit this doesn't always follow with promotions and reward, which can/will frustrate the ambitious There is a frustrating tendency to recruit externally for Snr roles, rather than use talent internally, which is far cheaper and much lower risk of failure.

Advice to Senior Management – Look inside the organisation to promote to more snr roles and be prepared to take a risk, there are lots of talented people looking for that next step

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Experian full-time for more than a year

Pros – The people are nice
Location is great
Some of the work is actually quite interesting
Plenty of potential to unlock

Cons – The work is not challenging
Long working hours
Big machine that takes a long time to change
Salary is not great given the effort required

Advice to Senior Management – Listen to your staff, there is reason for large numbers of people leaving.

No, I would not recommend this company to a friend

Current Employee – been working at Experian

Pros – The pay is good and the people who work there are mostly nice however it is call centre based so employees lack empathy

Cons – Their terms and conditions are misleading

Advice to Senior Management – Employ better managers who listen to employees for the need for change

Yes, I would recommend this company to a friend