Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated 15 December 2014
Updated 15 December 2014
289 Reviews
2.9
289 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
19 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 9 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Attack of the Drones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian (more than 3 years)

    Pros

    1. Big name for CV (if that's even worth anything any more)

    otherwise none.

    Cons

    1. Talentless drones
    2. Wages relatively low, bonuses practically non-existent.
    3. Pigeonholed - most people get pidgeonholed in to single-skill or sometimes no-skill boring jobs.
    4. Slow train to nowhere - it's one of those places you spend 20 years trying to get somewhere by which time you're as useless as everyone else but have a manager title because all the good people moved on to better things and you were the last one left.
    5. Lots of red tape, slow to get anything done, takes weeks for trivial things, meetings about meetings
    6. Paper Architects - as bad as in banking they don't actually know how to do anything, literally one received an award for X years of service and it was painful to even watch him use Microsoft Office, extremely limited and narrow IT knowledge of the marketplace and technologies never mind how anything actually works.

    Advice to ManagementAdvice

    Pay more, hire fewer people, make sure each person is better quality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Safe career option but could be so much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Development in London, England
    Current Employee - Corporate Development in London, England

    I have been working at Experian full-time (more than 3 years)

    Pros

    - in the main people are friendly although not the smartest or hardest working
    - work life balance is typically OK but reflected in poor pay and benefits

    Cons

    - pay is poor and below market rate for most roles except sales and senior management
    - poor talent retention and nurturing at junior level
    - company burdened by process and approvals - many missed opportunities due to slow decision making by committee
    - the company is full of people who get paid well and do nothing because they are friends with the right people. Removing the deadwood would help with morale of many

    Advice to ManagementAdvice

    - focus on developing talent within
    - pay to retain best junior staff (all the best are leaving within 2/3 years)
    - greater scrutiny of senior exec expenses (some are outrageous)
    - remove deadwood employees that are expensive and add zero value. Particularly in the central corporate function
    - your idea of bonus scheme is a joke, even for the global corporate teams

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Poor company with no commitment to ensuring new staff are supported and maintained in employment with company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Experian

    Pros

    The trainers do a good job and provide the level of support you would need in the role.

    Cons

    Shifts are ludicrous, managers don't provide correct support, not interested in maintaining employees, not paid or given back overtime after shift has ended, holiday system is a joke! Lack of proper organisation and planning skills. People only get better opportunities and progression if you suck up, not actually bothered about supporting and promoting those who do know their job inside out and are fully competent at doing the job. Company is highly promoting on basis of suck ups and a case of if their face fits, nothing to do with if they are able to do the job; which is generally not the case in the ones who get promoted! Overall a company to be avoided unless you like being treated like they own you and can do as they please!
    High turn over of staff due to all of the above and more! A company that's as bad as the coalition government!!

    Advice to ManagementAdvice

    Time to actually think about your employees and what's best for them, not what suits the big people at the top! Promote and support people properly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Manager in Nottingham, England
    Former Employee - Business Manager in Nottingham, England

    I worked at Experian full-time (less than an year)

    Pros

    Good salary, opportunity to gain experience working abroad, if that's what you want. Would be an interesting company to work for, if it was well run.

    Cons

    Very odd company culture, with very cliquey groups. I was effectively bullied out of what should have been a good job, and which I could have done well, because I didn't fit in.

    Advice to ManagementAdvice

    Promote a culture of mutual respect between all employees, from the top down. That way, you'll get the best out of people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Sales in Nottingham, England
    Former Employee - Head of Sales in Nottingham, England

    I worked at Experian full-time (more than an year)

    Pros

    can be a really exciting place to work

    Cons

    not always flexible enough to capture a market opportunity

    Advice to ManagementAdvice

    need to be fair

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Experian Marketing Executive

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Great place to start your career, amazing people, young environment and investment in employees.

    Cons

    Very red tape-y, things more very slowly, dated technology

  8.  

    Exceptional process, updated regularly and understood the next steps all the way through.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Business Partner/Manager in London, England
    Current Employee - Human Resources Business Partner/Manager in London, England

    I have been working at Experian full-time (less than an year)

    Pros

    Excellent package, great extra's, that's the least of my pro's, the atmosphere and general supportive culture is outstanding. Great place to work. The interview and the process that followed was excellent.

    Cons

    The overall recruitment process was excellent, however a little slow, the upside is that I was kept informed all the way through.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Global Technology Services: Good people, skills, opportunities and re-numeration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (more than an year)

    Pros

    People - feels like you're working with like minded adults!
    Pay - if you work hard then there is ample opportunity for extra income and advancement
    Travel - plenty of opportunity to travel if in the right role
    Trust - My experience is that employees are given a high level of autonomy

    Cons

    American Centric - sometimes it feels as if the U.S. comes first
    Letting good staff go - too many talented people in lower positions have been let go in cost cutting exercises

    Advice to ManagementAdvice

    Do what most management should do, be more: accountable; approachable; reflexive; employee focused; adaptable. Team building should feature more, as should subsidisation for staff events (nights out etc).

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Corporate juggernaut

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Nottingham, England
    Former Employee - Product Manager in Nottingham, England

    I worked at Experian full-time (more than 8 years)

    Pros

    Good working environment, conditions and facilities
    Good career opporunities
    Diverse and generally skilled workforce

    Cons

    Being a corporate juggernaut means it is slow to change and adapt
    Speed to market is a real issue
    Investment in one area is offset by a reduction on others - can be a lottery
    Thinks it is customer focused - it is the opposite

    Advice to ManagementAdvice

    If you want to be customer/client focussed then put your money where your mouth is. Put it in objectives, mission statements, forecasts and overall company ethos. Instead all it really boils down to is share price - so why retend otherwise?

    I left because of the is unertone of saying one thing and doing another.

    Business outlook will be good - because all it cares about is share price - if thats what interests you then you'll enjoy it.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Good work-life balance but reflected in mediocre pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (more than an year)

    Pros

    Work life balance is good

    Cons

    Limited scope for promotion opportunities

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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