Express Scripts

  www.express-scripts.com
  www.express-scripts.com

Express Scripts Reviews

Updated 17 October 2014
Updated 17 October 2014
788 Reviews
2.1
788 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
491 Ratings

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home (in 46 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 44 reviews)


Cons
  • This place has no concern for work/life balance although that's what they preach (in 86 reviews)

  • There is absolutely no work/life balance because they think that your job should be your (in 28 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    I have been working at Express Scripts full-time (more than 10 years)

    Pros

    Great co workers who are dedicated and care about doing a great job and keeping members happy. The benefits are great and working from home a huge plus!

    Cons

    Getting upper management to listen to those in the trenches on the front line. We may be in the trenches at the bottom of the food chain but we know our jobs and need to be involved in true focus group sessions in which upper management can truly see how it's done. Anyone can manage a department or company but a smart executive will demonstrate a true desire to listen to those who do the job everyday and will value contributions of those on the front line to improve service to clients and their members. Happy employees will be loyal, work even harder!

    Advice to ManagementAdvice

    Listen to your employees and truly show them how much you appreciate them by listening to them and involve them in certain decision making processes. Show company wide that their contributions were used to improve efficiencies and service! Employee of the quarter nominees are usually higher level but why not recognize employees of the quarter at each site or let site management do at their level to give lower level personnel a chance to shine! Employee rewards program is nice and offers a great selection of items that are really rewarding but takes forever to get anywhere to earn enough points to redeem for anything.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Express Scripts full-time (more than 3 years)

    Pros

    Ability to impact millions of lives

    Cons

    Low margin industry makes cost control constant challenge

    Advice to ManagementAdvice

    Stay on track with new direction.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Pharmacist
    Former Employee - Staff Pharmacist

    I worked at Express Scripts full-time (more than 8 years)

    Pros

    Flexible schedule, work life balance, great vacation time accrual, stocks, flexible hours

    Cons

    not enough cross training in other areas

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Very unsatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Pharmacy Technician in New Castle, DE (US)
    Former Employee - Certified Pharmacy Technician in New Castle, DE (US)

    I worked at Express Scripts full-time (more than an year)

    Pros

    The patients and the fact that they got there medications on time

    Cons

    Management they never understood us and what we ment to them

    Advice to ManagementAdvice

    The have to listen to the workers cause we make the company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    data entry operator

    • Career Opportunities
    Former Employee - Data Entry Operator in Fort Worth, TX (US)
    Former Employee - Data Entry Operator in Fort Worth, TX (US)

    I worked at Express Scripts full-time (more than 10 years)

    Pros

    Good teams, good supervisor

    Cons

    Have a changed to learn new products, new process.

    Advice to ManagementAdvice

    Good benefit.

    Doesn't Recommend
  7. 2 people found this helpful  

    Patient care advocate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Advocate in Charlotte, NC (US)
    Current Employee - Patient Care Advocate in Charlotte, NC (US)

    I have been working at Express Scripts full-time (less than an year)

    Pros

    Work from home
    Family environment
    Good hours
    Pay
    Good company

    Cons

    Changed position on us
    Pay
    Managers don't listen
    Hours change
    Position hard

    Advice to ManagementAdvice

    Stick to word

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great place to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts full-time

    Pros

    They are such a large company that there are endless amounts of career opportunities

    Cons

    Sometimes people get promoted based on relationships and not necessarily experience.

    Advice to ManagementAdvice

    Seek out qualified candidates for promotions not just your "friends"

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 13 people found this helpful  

    Why People Don't Like Working at Express Scripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior IT Engineer in Saint Louis, MO (US)
    Former Employee - Senior IT Engineer in Saint Louis, MO (US)

    I worked at Express Scripts full-time (more than 8 years)

    Pros

    A lot of good people sprinkled throughout. A very nice bonus program and an excellent 401k (6% company match).

    Cons

    I spent nearly a decade working for Express Scripts, which made it a very difficult decision when I recently left the company. For most of those years, things weren't bad (although there were certainly were frustrations). However, the culture has become very, very sour after the Medco merger 2 years ago, and good people have been leaving in droves ever since.

    The internal politics at the company have gotten so thick that it is nearly impossible to get anything done. On one hand, you have the legacy ESI folks, many of whom have grown up with the company. On the other hand, you have the legacy Medco folks who remain resentful that their company got bought, and who seem to have an unhealthy distrust for anything coming out of St. Louis. The two companies continue to operate under the ESI umbrella, and they both have some representation in leadership. The sad part is, that the two sides don't cooperate at all, and tend to sabotage each other at every opportunity. Cooperation is rare, and senior leadership doesn't force either side to compromise or take direction.

    If you come up with a better way of doing things at ESI, it will be fully your responsibility to convince *everyone* in the east and the west that the change needs to happen. Unfortunately, this is an impossible task due to the amount of red tape involved, and the ongoing divide between the legacy companies. From an IT perspective, this means that their technology stack is completely antiquated, and there is little hope of moving the company forward. This also leads to a situation where nearly everyone believes that the company doesn't value them at all, and it has become incredibly difficult to do a good job and make things better, even if you want to. This unfortunately leads to a situation where very few people work hard at all, and almost nothing ever gets done.

    All of this frustration has led to an environment where a sense of discontent permeates through the hallways. Behind closed doors, most employees have very little respect for the company or for senior leadership, and things seem to only be getting worse. When surrounded by such negativity day after day, it really starts to affect your mood and outlook, even when you aren't working. To make matters worse, many talented people have already left the company, and because of a sour reputation around town, replacing them with talented individuals has become nearly impossible.

    From a culture perspective, there is virtually none at ESI. Very few people get together outside of the office, and the only company get-togethers are formulaic employee-only lunches (one in the winter, one in the summer), where drinking is prohibited and families aren't invited. The St. Louis offices are in a terrible part of town, and most people look forward to leaving the area as quickly as possible after the work day.

    Advice to ManagementAdvice

    ESI is long overdue for some new blood in senior leadership positions. Your employees are not happy, and there is a reason why ESI is routinely voted as one of the "worst places to work". Leadership needs to set company direction and make sure that it is followed. The constant in-fighting between the East and the West makes everyone miserable and prevents progress.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Fine if you dont mind getting screwed over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Care Advocate in Saint Marys, GA (US)
    Former Employee - Patient Care Advocate in Saint Marys, GA (US)

    I worked at Express Scripts as a contractor (more than 5 years)

    Pros

    Fun co-workers
    Good health benefits for cost
    You earn pto quickly

    Cons

    Constantly yelled at by patients when you cannot break policy
    Hard to use earned pto
    24 hour centers make balanceing home life harf
    Very few advancement opportunities

    Advice to ManagementAdvice

    Do a pcas job for a month.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    CPhT - Data Entry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry Pharmacy Technician in Albuquerque, NM (US)
    Current Employee - Data Entry Pharmacy Technician in Albuquerque, NM (US)

    I have been working at Express Scripts full-time (more than an year)

    Pros

    You can become a Certified Pharmacy Technician within a year of being employed. The hours are great if you want Banker's hours. The position I held was very easy. Pay was about right for the job. Time-off is satisfying.

    Cons

    Not much room for advancement. Can become very repetitive and mundane. Sometimes will watch you work over your back to make sure you are following procedure to help prevent errors. This can be both pro and con.

    Advice to ManagementAdvice

    Would like to me more room for advancement

    Recommends
    Neutral Outlook
    No opinion of CEO

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