Family Dollar Stores Reviews

Updated 28 August 2014
Updated 28 August 2014
593 Reviews

2.4
593 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Dollar Stores Chairman and CEO Howard R. Levine
Howard R. Levine
340 Ratings

Review Highlights

Pros
  • Hourly associates are paid fairly and can maintain work-life balance (in 8 reviews)

  • Very professional when it comes down to customer service (in 12 reviews)


Cons
  • Work/Life balance is talked about frequently but is looked down upon in some departments (in 19 reviews)

  • You get the impression that some stores have been abandoned by upper management (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I learned a lot about cash handling and customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Houston, TX (US)
    Current Employee - Assistant Manager in Houston, TX (US)

    I have been working at Family Dollar Stores full-time for more than 3 years

    Pros

    make a little money, experience on cash handling, benefits (somewhat)

    Cons

    customer complaints, aggressive managers, short and long breaks, no vacation time unless a month in advance, shoplifters, barely allowed overtime, small amount of payroll, closing hours, not enough staff, rude managers

    Advice to ManagementAdvice

    communicate more with stores on time, update register and kiosk programs, be more thorough on background checks on employees and 3rd party vendors, and maintenence

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Work in the Distribution Center on the non-conveyor belt side. Operate a PIT vehicle in pulling three pallets at a time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Bulk order Fillar  in  Matthews, NC (US)
    Current Employee - Bulk order Fillar in Matthews, NC (US)

    I have been working at Family Dollar Stores full-time for less than a year

    Pros

    The over time is time and a half and given out each week. Management is very keen on listening to employees feedback in pulling merchandise. The Break rooms are very relaxing and resourceful in dealing with a stressful day.

    Cons

    No A/c or Heat IN THE WAREHOUSE. no unexcused absences. Must consistently keep a close eye on merchandise pulled when operating the PIT equipment.

    Advice to ManagementAdvice

    Keep a closer eye on order fillars assignments.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Constantly changing their Identity and now losing their Core Customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Dollar Stores

    Pros

    Great People with positive mindsets.
    Good Benefits (Medical & 401K)
    Supply Chain operation does an excellent job supporting/serving their Family Dollar Stores.

    Cons

    Below Average Compensation!
    Considerable Acts of Nepotism being performed without discretion.
    Corporate Office offers no transparency or clear goals in regards to Vision or Strategy.

    Advice to ManagementAdvice

    Set Clear Goals and Standby your Decisions!
    Realize who your Customers are (or were for that matter!)
    Offer English Speaking Classes to Hispanics.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Back door rep

    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Dollar Stores part-time

    Pros

    Was flexible with time and good coworkers

    Cons

    Timing did not fit schedule

    Advice to ManagementAdvice

    Please increase pay

  6.  

    Family Dollar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Chicago, IL (US)
    Current Employee - Store Manager in Chicago, IL (US)

    I have been working at Family Dollar Stores full-time for more than 3 years

    Pros

    Great company to grow with.

    Cons

    If you are a store manager, you are guaranteed to work over 55 hours if you want your store right.

    Advice to ManagementAdvice

    Learn from your staff as well as coach to excellence

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Was an ok place to work...For a Teenager with no bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Taylor, MI (US)
    Current Employee - Assistant Store Manager in Taylor, MI (US)

    I have been working at Family Dollar Stores full-time for more than 3 years

    Pros

    The people I worked with where cool. A lot of room to move up, good customer service experience. Meet a lot of new people. This job for me really helped to build character and work ethic.

    Cons

    The pay was really the only con for me. I starter off as a cashier at min wage and became an Assistant manager they gave me $1 more per hour that was straight bs.

    Advice to ManagementAdvice

    Pay your employees more they really do work hard for your company. you can afford It you should start off at $10 for cashiers $12 for AMs I unsure about SMs, but I'm sure they should be getting paid more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Dollar Stores full-time for more than 10 years

    Pros

    Benefits are good. good training if have right management.

    Cons

    Not as cultural diverse in hiring and promotion as they say. It's a good ole boy club. Long hours, Poor payroll for stores. Most time working by yourself.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Lovely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager  in  Wiscasset, ME (US)
    Current Employee - Assistant Manager in Wiscasset, ME (US)

    I have been working at Family Dollar Stores full-time for more than 3 years

    Pros

    The good thing is that u have fun working for them customers are awesome u always get some bad but more good

    Cons

    The bad things about family dollar is the heat in stores is unbearable. the pay is not good. For an assistant manager u should be starting out at 10 an hour nobody can live off of 8 an hour it's in possible nowadays

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Family Dollar is What you Make of It...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Buffalo, NY (US)
    Current Employee - Store Manager in Buffalo, NY (US)

    I have been working at Family Dollar Stores full-time for more than 3 years

    Pros

    Salary, being able to write your own schedule, creating meaningful relationships with your staff and customers, gaining experience in many aspects of retail - inventory management, human resources, asset protection, etc. The opportunity to make decisions for your store whether it be hiring, merchandising, etc. is wonderful and really makes you feel successful at the end of the day.

    Cons

    The company does not put the focus on or allocate resources for maintenance upkeep in stores. There is too much of a battle to get things fixed. Otherwise, I have no complaints. Payroll is tight, sure, but if you take the time to build the right team and create a fun working environment then it is fine. When I took my store over sure I put in several 60-70 hour weeks to get the store up to snuff and build my team. Today, I never work over 52 hours a week and do it in 5 days. It is all about how you write the schedule, maximize your time in the building, and stop complaining about the work that needs to be done and just do it.

    Advice to ManagementAdvice

    Take more time to really get to know and invest in your store teams. Also, put yourself in the customer's shoes and take a look at what many of the physical conditions of our stores look like. It is not pretty. Invest in regular store maintenance and take care of the stores we have before opening any new stores. Hopefully these things will change once Dollar Tree comes in.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great workplace but a little top heavy in corporate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  Marianna, FL (US)
    Current Employee - Department Manager in Marianna, FL (US)

    I have been working at Family Dollar Stores full-time for more than a year

    Pros

    Open environment for managers to coach their teams for outstanding performance through flexible accountability.

    Cons

    Too many issues with open communication from corporate with regards to budgets and volume.

    Advice to ManagementAdvice

    Work to increase the level of communication from the corporate team. Also find ways to arm the management teams with as much information as possible. We need to give a more detailed report to the supply chain network as to volume estimates and anticipated volume spikes.

    Recommends
    Positive Outlook
    Approves of CEO

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