Family Dollar Stores

www.familydollar.com
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Family Dollar Stores Reviews

Updated 25 February 2015
Updated 25 February 2015
768 Reviews
2.4
768 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Dollar Stores Chairman and CEO Howard R. Levine
Howard R. Levine
404 Ratings

Review Highlights

Pros
  • Hourly associates are paid fairly and can maintain work-life balance (in 11 reviews)

  • Fast-paced job, able to interact one on one with customers to provide excellent customer service (in 16 reviews)


Cons
  • Work/Life balance is talked about frequently but is looked down upon in some departments (in 21 reviews)

  • Upper management is not in touch with reality in daily store operational challenges (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    FD has taught me all areas of retail management including loss prevention, schematics and ad sets.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Training Store Manager
    Current Employee - District Training Store Manager

    I have been working at Family Dollar Stores full-time (more than 3 years)

    Pros

    They like to promote from within so there is always a way to move up if you have the willpower to do so

    Cons

    Lots of hours needed and ran on skeleton crews leaving manager to do most of the work by themselves while also running register

    Advice to ManagementAdvice

    These stores are not gas stations these stores need more payroll to be able to run the store like a store

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Good retail job for high school graduates, and people wanting to go into Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL (US)
    Former Employee - Customer Service Representative in Chicago, IL (US)

    I worked at Family Dollar Stores part-time (more than 3 years)

    Pros

    Working at Family Dollar can be great when your starting off. Especially if it is your first job out of high school. You honestly just have to value what your learning being an associate, and use that knowledge for your future if you ever decide that you want to get a business degree. It can also be ideal for other degrees as you deal with many different kinds of customers. Like any other company, its purpose to go into business is to make money. They strategically place there stores in areas where they are most likely to get the highest number of customers, which can be low-income areas or areas where people would like a convenience store near by.

    Cons

    You really have to work with below par pay and have a successful store. Furthermore, you should consider getting a college degree if you ever want to get past Store Manager.
    People can be rude. Customer theft and security with stores. Feeling unsafe, low pay, and typically only 2-3 people in a store at one time for the size of the stores.

    Advice to ManagementAdvice

    Value your employees. Consider pay raises to lower level employees on a yearly basis. Provide safety and security procedures. Consider ways to make your employees happier about the retail store they work for.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Hard Work, Earn your pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Durham, NC (US)
    Current Employee - Store Manager in Durham, NC (US)

    I have been working at Family Dollar Stores

    Pros

    Get to meet new people.

    Cons

    Work alone for the majority of the day.

    Advice to ManagementAdvice

    A store should not berun by less than 2 people at all times no mattr what the volume of the store is.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Dollar Stores

    Pros

    Met a lot of great friends

    Cons

    Salary is below what it should be.

    Recommends
    Neutral Outlook
  6.  

    Housekeeping, retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Madison, WI (US)
    Former Employee - Retail Sales Associate in Madison, WI (US)

    I worked at Family Dollar Stores full-time (more than a year)

    Pros

    I liked housekeeping cause I like helping people and the same go for retail

    Cons

    Some people are just not new but it don't stop me from doing my job

    Advice to ManagementAdvice

    That people are going to be people

    Recommends
    Neutral Outlook
  7.  

    Work is easy, boss was nice (stern but nice) just make sure the store looks nice, have great customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Oklahoma City, OK (US)
    Former Employee - Customer Service Representative in Oklahoma City, OK (US)

    I worked at Family Dollar Stores

    Pros

    Customer service experiance and Management Opertunities

    Cons

    Would be nice if they paid a little more

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Better experience than I expected

    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at Family Dollar Stores part-time (less than a year)

    Pros

    Good place for someone who has never worked retail before. Management was very willing to train employees on the ins and outs of retail. They also seemed to be big on keeping decent employees within the company if they could. Was offered an assistant manager position within a few months working there. Have decent benefits even for part time employees.

    Cons

    Very high turnover. Low pay. Disgruntled lower level employees who would stab you in the back any chance they could. All cons are very typical of any lower level retail job.

  9.  

    Non retail jobs in retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Dollar Stores

    Pros

    There are several leaders who are willing and able to help you mature and grow your skill set and career, but you must seek them out.

    Cons

    Any non retail department is still a "cost center", a necessary evil.

    Advice to ManagementAdvice

    Work to understand the rolling impact of decisions across the company, not just a single store.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    My experience was ok. At first it was a great first job to have until I got promoted to Asst. Manager then it got hectic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Montgomery, AL (US)
    Former Employee - Assistant Store Manager in Montgomery, AL (US)

    I worked at Family Dollar Stores full-time (more than a year)

    Pros

    You meet great customers and learn a lot about sales and how to merchandise.

    Cons

    Limited team members.
    Not enough time to do everything the DM wants done.
    As assistant manager, you are the stocker, cashier, and security guard.

    Advice to ManagementAdvice

    Keep your team members happy especially the stores that keep the shrink down and recover the store daily!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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