Fastenal

  www.fastenal.com
  www.fastenal.com

Fastenal Reviews

Updated 16 December 2014
Updated 16 December 2014
666 Reviews
2.9
666 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fastenal President, CEO, and Director Will Oberton
Will Oberton
411 Ratings

Review Highlights

Pros
  • Part time work is great for a high school student of a full time college student (in 48 reviews)

  • It was a good place to learn and get promoted (in 14 reviews)


Cons
  • Starting at part time for minimum wage with a four year degree is ridiculous (in 50 reviews)

  • Upper management wants a lot from you and doesn't give much to any in return (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Solid Company, directions is not trending up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in New York, NY (US)
    Current Employee - General Manager in New York, NY (US)

    I have been working at Fastenal

    Pros

    No degree needed. Good base starting salary. Amazing training with good product knowledge focus.

    Cons

    Competitive. Becoming more centralize in decision making. No cost of living change.

    Advice to ManagementAdvice

    Pay people who live in NY a LITTLE bit more than someone living in po-dunk Iowa

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great opportunity to drive your own pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Fastenal full-time

    Pros

    Lots of opportunity to grow. Pays well if you work hard. Great learning experience of how to run your own business

    Cons

    Can have long days, have to work hard to drive sales.

    Advice to ManagementAdvice

    Need more staffing in the storea

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A very easy going company that allows students to work around their schedule to gain experience in retail and in sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Cloud, MN (US)
    Current Employee - Anonymous Employee in Saint Cloud, MN (US)

    I have been working at Fastenal part-time (more than an year)

    Pros

    Flexible schedule for students working while attending college.
    Good pay for what you have to do.
    Decent GM's

    Cons

    No vertical integration.
    Degrees do not get you higher pay.
    Long time before you can be moved up if you dont want to be shipped to another store

    Advice to ManagementAdvice

    More opportunities for individuals with bachelors degrees

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Loads of opportunity if you're willing to put in the effort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fastenal full-time (more than 8 years)

    Pros

    - great opportunity to grow within the organization
    - excellent benefits (insurance, vacation, etc)
    - competitive pay (a lot of which is determined by the work you do)
    - growing organization with great financial stability
    - opportunity to move domestically or internationally
    - ability to travel and experience things most don't get to

    Cons

    - expectations to/from 'the street' seem unattainable in the long-term
    - sometimes difficult for local representatives to see the big picture
    - international presence needs focus
    - pay structure for some departments seems to change too often
    - from time to time it feels like we forget we're a multi-billion dollar organization

    Advice to ManagementAdvice

    Seek more feedback from different levels within the organization. Build a plan that includes everyone from the bottom up.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Get out of it as much as you put in

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fastenal

    Pros

    Maximize your personal style and knowing your success is all yours.

    Cons

    Physically demanding. Take care of your body!

    Advice to ManagementAdvice

    Minimize the commission structure changes. It breeds resentment in the team.

  7.  

    Good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Warehouse in Veracruz, Veracruz (Mexico)
    Former Employee - General Warehouse in Veracruz, Veracruz (Mexico)

    I worked at Fastenal part-time (less than an year)

    Pros

    Nice, you travel, you are free to work the way you like it.

    Cons

    Sell more each month. Improve the sales.

    Advice to ManagementAdvice

    Open new stores in new markets.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It is a great company to start at after or during college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Temecula, CA (US)
    Former Employee - Anonymous Employee in Temecula, CA (US)

    I worked at Fastenal full-time (more than 3 years)

    Pros

    Easy work that keeps you busy.

    Cons

    Pay and room for advancement are not great.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Could pay better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Nashville, TN (US)
    Current Employee - Outside Sales Representative in Nashville, TN (US)

    I have been working at Fastenal full-time (more than 3 years)

    Pros

    Plenty of opportunity to move up and out of the store. Leadership is typically very helpful in seeing you progress. Office is typically a very relaxed environment.

    Cons

    Sometimes other branches play against you. The pay scale sucks and we are amongst the lowest paid in all of OSP positions.

    Advice to ManagementAdvice

    Increase your pay to the OSP's. After all, we are the boots on the ground making you the money.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great opportunity if you don't get burned out working 50hrs/week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OUTSIDE SALES
    Current Employee - OUTSIDE SALES

    I have been working at Fastenal full-time (more than an year)

    Pros

    -Flexibility
    -Great training
    -lots of opportunity to promote
    Great opportunity for people with high scool education
    -anyone willing to learn, take direction and work hard will be successful under their model
    -great co-workers

    Cons

    -Low pay
    -50+ hour weeks are expected
    -Skeleton staff will burn you out
    -college education has no bearing on your pay.

    Advice to ManagementAdvice

    Be more competitive in salary and commission.
    Improve employee retention the rapid turnover burns out GM's.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    A roller coaster of misdirection.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Accounts Sales
    Current Employee - National Accounts Sales

    I have been working at Fastenal full-time (more than 8 years)

    Pros

    - You get a laptop and can work remotely in almost any position that isn't inside of a retail store.

    - It is difficult if you're not personable, but it is possible to move up within the company rather quickly. Just say goodbye to your social life, or you better at least be married with no hobbies.

    - This is tough because there's almost nothing good about this company.

    Cons

    - Pay is not competitive. At all. Upper level management is being severely underpaid. Mid-level managers are being severely underpaid. Store workers are being severely underpaid. Part time workers are being severely underpaid. You catch my drift. None of this applies if you live in the mid-west, which has a significantly lower cost of living than either of the coasts. Fastenal seems to think it's a good idea to generalize their pay range across the entire country, not factoring in the higher cost of living in places outside of Minnesota. We have also been riding the coattails of a previously "high" starting pay. $10 an hour for a part time position in 2007 was great when minimum wage was low. Now what is it? $11. In 8 years it's been bumped by $1 when the national minimum wage has went from $5.25 to $7.25 and is close to $10 in states like WA. Adapt, it's your only chance to stay competitive..

    - Live in a large city and take public transportation to work? Don't worry about us covering or offering incentive programs for this, because we don't. Your commute is not taken into account at all, especially when you're transferred to a different store. Whether it's 10 minutes or 2 hours away, Fastenal does not care. You're on the hook for getting there and subject to write ups for being late at all.

    - Executive level management loves to tell you what to do. They are very keen on flipping the script. Never is growth being down due to their decisions. They refer to anything negative happening as "self-inflicted". The current favorite among employees is a video posted entitled "A Self-Inflicted Pay Cut". If you love being blamed for everything under the sun with a company whose president and CEO can do no wrong, you will love Fastenal.

    - Do you like vacation structures? Then don't work here. I'm not even close to joking when I say vacation is tracked by each store, individually, in an excel spreadsheet. If you quit and want to be paid out for your vacation, better hope you can prove validity of your excel sheet because vacation is not tracked or communicated corporately.

    - No one knows what they're doing. There are no SOPs set in place for most things. If there are SOPs, they are buried in our antiquated intranet. Almost everything you do is learned by doing. Outlook? Learned by doing. Excel? Learned by doing. Word and Powerpoint? Learned by doing. Dealing with our intricate POS system where millions of customer's accounts and cash are handled? Learned by doing. Etc There is no adequate on-boarding process and this is especially rampant within some of our specialized groups like National Accounts - the folks responsible for multi-million dollar business groups. You are brought on and expected to understand what is going on by default. God forbid you need job training, because at Fastenal you won't get it. They have plenty of online classes, but ironically not a soul can explain to you what your job entails. Fastenal loves to be vague in order to expand your job duties well past what you would expect.

    - Titles are used as a strategy for lower pay. "Sales Specialist" is essentially an "Account Manager" at any other company. "Account Manager" is a "Senior Account Manager" at any other company. "Business Sales Specialist" is a "Business Development Manager" at any other company. This is another tool used by the company to justify pay structure.

    - Speaking of pay structure, there isn't one. Stores are paid off of an insane spreadsheet calculator. Some divisions are paid off of gross profit. Some are paid off of percentage. DMs are paid off of quarterly bonuses. God knows how the executive levels are paid. No consistency and some areas of the company can actually create their own payscale based on what they do for the company. It's insane and interesting at the same time.

    - Last, but not least, you make no difference in the company. Don't get it twisted, this company IS NOT concerned with you or your well being. Your opinion does not matter and everybody knows it. This company is about the stock holders. Point blank, period. We will cut any cost in the world to make our stocks look good. This even includes cutting the amount of deliveries made to the stores. Isn't that a great way to support customers? Decreasing the amount of times a store gets product, meaning they have less on hand for customers. Sound backwards? Welcome to Fastenal. Do you enjoy hydration when you're working? We don't offer that. Water jugs were cut from the stores about 5 years ago to save "about a million dollars a year". Not even a tenth of a percent of our profits, mind you. Most of our stores don't even have hot water heaters. Get used to drinking out of the sink and sharing one bathroom with 5 guys (if your store is even that big). Sounds like a 3 billion dollar company to me.

    Advice to ManagementAdvice

    My entire CON section is pretty good.

    There is a corporate wide view of store employees being incompetent. They are given as many barriers as possible when conducting business, and can't competitively price product due to these barriers. So when a store doesn't meet a particular goal or number, they and the GM are deemed unfit for the position. If you RESPECTED the OSPs and GMs instead of painting them as the issue that needs to be fixed, you might find a solution for your incredibly low retention rate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Fastenal Photos

Outside a typical Fastenal store, 1400 East Carroll Street, Macomb, IL (Photo attributed to IlliniGradResearch - licensed under the CCL Attribution-ShareAlike 3.0)
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