Fiserv
2.5 of 5 704 reviews
www.fiserv.com Brookfield, WI 5000+ Employees

Fiserv Reviews

Updated Apr 20, 2014
All Employees Current Employees Only

2.5 704 reviews

                             

39% Approve of the CEO

Fiserv President, CEO, and Director Jeffery Yabuki

Jeffery Yabuki

(458 ratings)

33% of employees recommend this company to a friend
704 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Good work/life balance makes you tolerate more than you would at another place"
    in 47 reviews
  • "The ability to work from home was nice (though this has been discontinued)"
    in 19 reviews
Cons:
  • "Very silo-ed work business units cause unnecessary red tape"
    in 35 reviews
  • "It's all about trying to meet NOP just so that senior management can get their bonuses"
    in 34 reviews
  • Show more review highlights

Reviews

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  • Disapproves of CEO

 

Great company...bad management

Anonymous Employee (Former Employee)

I worked at Fiserv

Pros- Great environment with flexible working
- Very passionate team members
- Fairly good package
- Opportunity to gain more experience

Cons- Very small pay increases (get as much as you can upon offer)
- Senior Management like to think they are able to change, but very rarely happens unless you are in favour
- Very political environment with mini-empires based in different offices
- Poor HR service
- Little respect for associates
- Many very successful software products lose favour the moment they are no longer profitable, and very rarely will they invest in new technology.

Advice to Senior ManagementChange your management structure, and bring in some more effective HR across all levels. Listen to your associates about development and the market in most cases they know more than you think you know and invest in the market leading products you have

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Happy

Senior Business Analyst (Current Employee)
Brookfield, WI (US)

I have been working at Fiserv full-time for more than 10 years

ProsI've always been treated well at Fiserv. Great work atmosphere

ConsEmployees have some of the benefits that were expected because we didn't meet the mark but management could still get their bonus.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Room for improvement but could be worse

Anonymous Employee (Current Employee)

I have been working at Fiserv

ProsBeautiful facilities. The free perks like the endless supply of drinks is unmatched in any company I have ever worked for. The café plans are extremely convenient if you work during the day time. This would not be the case for evening and overnight shifts. Most of the immediate people I work with are fabulous and very knowledgeable and friendly. I personally have a great manager!

ConsFiserv must find a way to make wages more competitive. These jobs are not easy and the pay is far too low. Unfortunately newer associates are being brought in at higher rates and the loyal tenured associates are making far less.

Advice to Senior ManagementCorporate communication and local communication is in need of major improvements. The sad thing is everyone acknowledges this but it never gets any better.

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A good start

Anonymous Employee (Current Employee)

I have been working at Fiserv full-time for more than a year

ProsA good place to start a career. You will get thrown in and on a lot of varied projects and pick up a lot of skills you won't learn in school. I've always came out learning more after every project. In a year I have worked with services, web, windows form and all kinds of other projects. It is really good when you are figuring out what projects you will like and what you want to work on. I may have a lot of negatives for the project management side but I like my coworkers and I like my manager.

ConsThere are a lot of corporate hoops to go through. Anything past your manager just seems to get in your way. You can get overloaded with work if you don't know how to manage the corporate pipeline. If you can't estimate your time well you can get bogged down. If they even think you might not be busy you can end up with too much work.

Advice to Senior ManagementWaterfall style is abysmal. Especially when you throw in customer commitments at any and every opportunity. You need to have a more flexible/agile approach or not push so hard to hit estimates that get blown up when requirements get changed/rushed at the end of project with a commitment nobody has heard about.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A growing company with motivation to provide a healthy work environment to associates.

Lead Network Analyst (Current Employee)

I have been working at Fiserv full-time for more than 5 years

ProsVery technical environment with lots of collaboration. Associate benefits are always improving.

ConsThe company is consolidating redundant functions which is good for business but bad for the associate with a redundant position.

Advice to Senior ManagementKeep a more watchful eye on middle management. Some do not share the vision of corporate and do not buy into the corporate mantra.

Yes, I would recommend this company to a friend

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Good place to work. Solid company with great earnings potential. High employee churn

Anonymous Employee (Former Employee)

I worked at Fiserv

ProsCareer pathing opportunities are plentiful.
Great training.
Good culture.

ConsDivisional management regularly turns-over employees for the sake of showing FISV Exec Team that they are making change and managing to bottom line. Loss of domain knowledge and continuity with Client Service.

Advice to Senior ManagementTake better care of your employees - they are your greatest asset.

Yes, I would recommend this company to a friend

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Personally, my experience has been generally positive so far.

Client Services (Current Employee)

I have been working at Fiserv full-time for more than 8 years

ProsI really enjoy the actual work that I do (position suits me well).

ConsAlmost zero growth opportunities. In my role I have pretty much topped out. For several years I have brought this up during my annual review and have presented ideas, plans, etc. to substantiate that I want to continue growing. While it is hard to actually complain as I am still employed and make a fair salary, I throw myself into my work and that becomes a challenge when there are not any advancement opportunities. Overall the workplace environment is positive...some great people, great clients, etc.

Advice to Senior ManagementShow the staff who are largely responsible for the success of Fiserv that you are as equally committed to them as they are to the company. Don't just promote people because they have a high technical skillset (which may actually be a detraction at the Management level) or because they are liked or have been there for a long time. Reward those who make a difference by having career/advancement opportunities available for them to EARN. While I like very much what I do I know I am not going to remain satisfied in my current role until retirement. Give me a reason to not start looking elsewhere.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Leadership lacks. Employees committed.

Account Executive (Current Employee)
Baltimore, MD (US)

I have been working at Fiserv full-time for more than 8 years

ProsGreat people, trying to do right by clients.

ConsWork overload. Difficult to manage all the work and business coming in the door.

Advice to Senior ManagementBe bold. Hire.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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The company is a paradox

Vice President (Current Employee)

I have been working at Fiserv full-time for more than 8 years

ProsThe associates are passionate about doing the right thing for the clients

ConsTrying to work on too many things makes it difficult to implement anything

Advice to Senior ManagementWalk the talk

– I'm optimistic about the outlook for this company

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For the most part I liked working for Fiserv, however wished they did not sell of the H&F department.

Account Executive, Inside Sales, Account Manager (Former Employee)
Columbus, OH (US)

I worked at Fiserv full-time for more than 5 years

ProsI liked the industry and the people that I worked with

Consmanagement turn- over and focus

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Fiserv – Why Work for Us?

Quick Facts Year founded: 1984 Headquarters: Brookfield, Wisconsin Locations: 155 worldwide Employees: Approximately 21,000 Revenue: $4.48 billion in 2012 Who We Are Fiserv, Inc. (NASDAQ: FISV) is a leading global… Full Overview

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