Fiserv

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Fiserv Reviews

Updated 19 August 2014
Updated 19 August 2014
998 Reviews

2.6
998 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
650 Ratings

Review Highlights

Pros
  • Good work/life balance makes you tolerate more than you would at another place (in 54 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 25 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 18 reviews)

  • Very silo-ed work business units cause unnecessary red tape (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great global coverage. Not that interested in people development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal  in  London, England
    Current Employee - Principal in London, England

    Pros

    Great clients and breadth of work

    Cons

    Lack of responsibility. Run an an autocracy

    Advice to ManagementAdvice

    Trust your staff!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great company...bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Great environment with flexible working
    - Very passionate team members
    - Fairly good package
    - Opportunity to gain more experience

    Cons

    - Very small pay increases (get as much as you can upon offer)
    - Senior Management like to think they are able to change, but very rarely happens unless you are in favour
    - Very political environment with mini-empires based in different offices
    - Poor HR service
    - Little respect for associates
    - Many very successful software products lose favour the moment they are no longer profitable, and very rarely will they invest in new technology.

    Advice to ManagementAdvice

    Change your management structure, and bring in some more effective HR across all levels. Listen to your associates about development and the market in most cases they know more than you think you know and invest in the market leading products you have

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    BANK OF AMERICA BILL PAY PHONE REP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hickory, NC (US)
    Former Employee - Customer Service Representative in Hickory, NC (US)

    Pros

    They were very understanding about me having n g to be out due to migraines. Supervisor recommended I get FLMA for it which I did not realize I could do. Good 401k and stock buy in at company.

    Cons

    While insurance starts your first day there you have to pay the deductible before it really kicks in. They do give you some money to help with this but still deductible is $ 3,500.00. I don't have that just lying around.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Best work life balance ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Lead  in  Pune (India)
    Current Employee - Tech Lead in Pune (India)

    Pros

    Best work life balance,excellent leave policy , 1 year LOA policy, Good for people in process areas, very good HR policies, Hike for performers

    Cons

    Lacks work in cutting edge technology. You may become lazy with time as there is less work here.:) May face crises because of over emphasis on process.

    Advice to ManagementAdvice

    Try to retain good people. Reduce emphasis on process and increase on technology. More involvement with technical people

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Allowed to two work at home sometimes. The majority of workers are highly skilled and a pleasure to work with.

    Cons

    Promotions are hard to get. Annual reviews don't allow managers to give any employee a high rating.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Hangin in there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Manager
    Current Employee - Client Services Manager

    Pros

    Challenging environment with a lot of opportunities to expand. Becoming the one Fiserv is happening - albeit slowly. Benefits are good, compensation is fair.

    Cons

    Still to many business units that don't understand the word accountability. They are quick to dump their issues and run. Lack of any real product development, this company has a huge footprint and if they actually threw some dollars at development - they'd be untouchable.

    Advice to ManagementAdvice

    Get the other BU's to get in the game or maybe show those personnel the door. Additionally, do a review of your core and IB products and maybe measure the performance and cost to develop and maintain those products rather than throwing money at 1960's technology.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care  in  Dublin, OH (US)
    Current Employee - Customer Care in Dublin, OH (US)

    Pros

    flexible in regards to hours.

    Cons

    culture is good with co workers

    Advice to ManagementAdvice

    not much room for personal growth

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Summary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Denver, CO (US)
    Current Employee - Senior Business Analyst in Denver, CO (US)

    Pros

    Stable work for 10+ years

    Cons

    Constant reorg, lack talent in upper mgmt

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    paid the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Pittsburgh, PA (US)
    Former Employee - Systems Analyst in Pittsburgh, PA (US)

    Pros

    Pittsburgh employees were like a family

    Cons

    Lake Mary employees were antagonistic

    Advice to ManagementAdvice

    Encourage team building instead of back stabbing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    management is slow to address business needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer  in  Dublin, OH (US)
    Current Employee - Developer in Dublin, OH (US)

    Pros

    Work-life balance is usually good. Casual dress code. The PTO plan, cafeteria program, and fitness center are nice benefits. I am fortunate to be part of a team that has very little drama.

    Cons

    Management takes too long to fill basic needs. That includes things like infrastructure, hardware, software, and other tools needed to do the job. They are also very slow at filling vacant positions when someone leaves or moves into another role. These shortages make it difficult to meet both corporate and personal goals. The Sigma bonus program was cancelled. So don't expect anything but your base salary.

    Recommends
    Neutral Outlook
    No opinion of CEO

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