Fiserv Reviews

Updated 21 September 2014
Updated 21 September 2014
829 Reviews
2.6
829 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
519 Ratings

Review Highlights

Pros
  • Good work/life balance makes you tolerate more than you would at another place (in 54 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 25 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 18 reviews)

  • Very silo-ed work business units cause unnecessary red tape (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great global coverage. Not that interested in people development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal  in  London, England
    Current Employee - Principal in London, England

    I have been working at Fiserv full-time for more than 3 years

    Pros

    Great clients and breadth of work

    Cons

    Lack of responsibility. Run an an autocracy

    Advice to ManagementAdvice

    Trust your staff!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great company...bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv

    Pros

    - Great environment with flexible working
    - Very passionate team members
    - Fairly good package
    - Opportunity to gain more experience

    Cons

    - Very small pay increases (get as much as you can upon offer)
    - Senior Management like to think they are able to change, but very rarely happens unless you are in favour
    - Very political environment with mini-empires based in different offices
    - Poor HR service
    - Little respect for associates
    - Many very successful software products lose favour the moment they are no longer profitable, and very rarely will they invest in new technology.

    Advice to ManagementAdvice

    Change your management structure, and bring in some more effective HR across all levels. Listen to your associates about development and the market in most cases they know more than you think you know and invest in the market leading products you have

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    One of the better jobs out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Fiserv full-time for more than a year

    Pros

    First - their pay scale is very competitive, they pay at market rate or above. Lots of other benefits as well - relaxed dress code, salaried employees can decide their own schedule, lots of training opportunities. Work-life balance is good, with working from home an option at least once a week for most employees. Recently, there has been more focus on career building for associates, which has been great! Talented people actually get promoted and rewarded.

    Cons

    Management expects hard work. If you suck at your job you won't get far in this company. But really that's a Pro for the rest of the people that DO work hard.

    Advice to ManagementAdvice

    The initiative to increase communication from upper management to associates has been great - keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Overall Experience is good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Pune (India)
    Current Employee - Software Engineer in Pune (India)

    I have been working at Fiserv full-time for more than a year

    Pros

    Company values and vision is good.Work culture is very healthy as well as professional

    Cons

    To much process . Management is not that much good as a cmmi level company have.

    Advice to ManagementAdvice

    Improve process so that developer can more focus on quality development

    Recommends
    Positive Outlook
  6.  

    Well Fiserv is a great company to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Noida (India)
    Current Employee - Software Engineer in Noida (India)

    I have been working at Fiserv full-time for more than 3 years

    Pros

    Very nice external trainings are conducted monthly. Good infra and work culture. Salary at par with industry standards Nice leave policy. Don't fire people except in extreme cases. Flexi timings.

    Cons

    Your fate depends on the projects and managers you are allocated to.Using outdated technologies. Very little learning. Appraisal is not good. `People are different levels are doing same job but getting way different salaries.

    Advice to ManagementAdvice

    Bring some normalization. Offer better appraisal to employees who have been working long time with you rather than hiring from outside at enormous packages.

    Recommends
    Approves of CEO
  7.  

    Love work at Fiserv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery
    Current Employee - Delivery

    I have been working at Fiserv full-time for more than 10 years

    Pros

    Always new things to learn and do if you want to grow. Great people to work with and never bored

    Cons

    Limited salary increases and compensation with market

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Not customer focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Atlanta, GA (US)
    Former Employee - Director in Atlanta, GA (US)

    I worked at Fiserv full-time for more than 10 years

    Pros

    Variety of business units; you can find a business unit that matches your skills and passion. There are opportunities for classes to keep your skills up-to-date or promotion or to better serve your clients.

    Cons

    More focused on the profit margin than the client. Understaffed making client support difficult. Reluctant to make the management commitment and investment for new initiatives. PTO was difficult to take due to staff levels.

    Advice to ManagementAdvice

    Focus on the clients; view the products and consistent support as the clients see them. Don't be satisfied with the status quo.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Career at Fiserv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Noida (India)
    Current Employee - Senior Project Manager in Noida (India)

    I have been working at Fiserv full-time for more than 8 years

    Pros

    Work life balance, Technology savvy, strong project management

    Cons

    Complete breakdown between US and India management, Less monitoring by US management puts lot of additional pressure on Indian management, HR practices are worse

    Advice to ManagementAdvice

    Bridge US and India management gaps

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Fiserv full-time for more than 8 years

    Pros

    Opportunities, people, company values, leadership, proactive

    Cons

    Multiple locations, client support, office

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Fiserv, SourceOne Pittsburgh Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Pittsburgh, PA (US)
    Former Employee - Senior Customer Service Representative in Pittsburgh, PA (US)

    I worked at Fiserv full-time for more than 10 years

    Pros

    The Pittsburgh division has a good working environment, helpful colleagues that truly work as a team and quality products for our financial clients. Current technologies with the option to work from home with manager approval. Great interaction with all other business units and your manager lets you do your job (No Micro-managing). Management does meet with every employee one on one so they are aware of your projects. Great communication and respect.

    Cons

    (Fiserv acquired Financial Accounting Services in 1989)
    Regretfully Fiserv Corporate decided to consolidate certain divisions and the Pittsburgh center was shut down in 2014. Fiserv does have centers located throughout the United States as well as worldwide; however, I’m unable to comment on those divisions.

    Advice to ManagementAdvice

    Value your employees because they made the company who you are now.

    If you ever get the chance to hire an employee who worked for the Fiserv Pittsburgh Company, then do it, they’ll make an excellent addition to your organization.

    Recommends
    Neutral Outlook

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