Fiserv

  www.fiserv.com
  www.fiserv.com

Fiserv Reviews

Updated 25 November 2014
Updated 25 November 2014
876 Reviews
2.6
876 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
540 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 72 reviews)

  • Current technologies with the option to work from home with manager approval (in 35 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 23 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great global coverage. Not that interested in people development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal in London, England
    Current Employee - Principal in London, England

    I have been working at Fiserv full-time (more than 3 years)

    Pros

    Great clients and breadth of work

    Cons

    Lack of responsibility. Run an an autocracy

    Advice to ManagementAdvice

    Trust your staff!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great company...bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv

    Pros

    - Great environment with flexible working
    - Very passionate team members
    - Fairly good package
    - Opportunity to gain more experience

    Cons

    - Very small pay increases (get as much as you can upon offer)
    - Senior Management like to think they are able to change, but very rarely happens unless you are in favour
    - Very political environment with mini-empires based in different offices
    - Poor HR service
    - Little respect for associates
    - Many very successful software products lose favour the moment they are no longer profitable, and very rarely will they invest in new technology.

    Advice to ManagementAdvice

    Change your management structure, and bring in some more effective HR across all levels. Listen to your associates about development and the market in most cases they know more than you think you know and invest in the market leading products you have

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Great company. Great people. Innovative. Deflating release processes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Software Development
    Former Employee - Manager, Software Development

    I worked at Fiserv full-time (more than 3 years)

    Pros

    Many opportunities to work with brilliant people. Diverse set of skills across the organization. Many individuals have deep knowledge of technology and the industry. Excellent benefits. Generous 401k matching.

    Cons

    Too often the wrong roles are making product road map decisions. Frequently changing release schedules is deflating to those who work so hard for the overall success of the products and company.

    Bonus goals seem non-achievable since year after year the stock price goes up, but employees are told that bonuses will be a small fraction of their target amount due to financial goals not being met.

    Advice to ManagementAdvice

    Rein in over-bearing senior managers that derail sound release management. Otherwise, credibility with clients will continue to erode. Every company has its prima donnas. It's important to identify and mentor them, as well.

    Be more transparent about bonus potential so that employee expectations can be managed effectively.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Innovative Products and Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Dublin, OH (US)
    Current Employee - Account Executive in Dublin, OH (US)

    I have been working at Fiserv full-time (more than 10 years)

    Pros

    Fiserv will take companies into the next generation. Forward thinking and will continut to be a successful company. Ability to work from home is a great bonus.

    Cons

    Very large company- decsions are slow. Very process intensive and decsions are only made at the exective level. Seems to have high turn over rate.

    Advice to ManagementAdvice

    Fiserv has great employees, management needs to trust them to make decsions with out the intensive governance process

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    I'm Not Happy, But I have A Paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Solutions Associate in Dublin, OH (US)
    Current Employee - Customer Solutions Associate in Dublin, OH (US)

    I have been working at Fiserv full-time (more than an year)

    Pros

    As far as call centers go, Fiserv does have the best one I have worked in. Clean, bright environment. Friendly people. Lots of "morale" activities. Nice benefits, even if they are pricey. The potential to earn a bonus each quarter. It is not hard to move around in the department which is nice because supporting the same thing for months and months can become tedious. Some flexibility of schedule. The annual review process does give you a voice to talk about the things you have accomplished through the year which is good. It does seem like the management in the call center tries to recognize people when they have done well, or have gone above and beyond. Some opportunity for project work and experience outside of your normal position.

    Cons

    Call Center metrics are aggressive and possibly unattainable if you aren't cutting corners which can be very frustrating. Compensation for most call center associates is poor. Occurrence system is pedantic at best and wildly disrespectful of the fact that human beings are not robots nor do their lives revolve around Fiserv. There needs to be better career paths for call center associates. There does seem to be a LOT of cronyism going on.

    Advice to ManagementAdvice

    The Call Center environment (in any company) is an incredibly challenging environment to be an associate in. Being successful at the associate level, as it stands (in ANY call center), often requires you to sacrifice your basic needs, as well as suffer high levels of disrespect on a daily basis. It would be really great if we could change the current paradigm. I have heard so many associates talk about getting a "grown up job" when discussing how much they are dissatisfied working in the call center at Fiserv. This is because in our pursuit to please the client and drive service levels into the green, those of us working on the front lines are treated as children made to justify our ever action or lack there of. You are ranked and valued based on the most recent metrics report. Previous excellence and future potential mean very little and we associates are told that every day. Respect the associates as much as you do the customers and clients we serve. Make this feel like a "grown up job."

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Fiserv, innovative financial services company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Supervisor in Phoenix, AZ (US)
    Former Employee - Customer Care Supervisor in Phoenix, AZ (US)

    I worked at Fiserv full-time (more than 10 years)

    Pros

    Completely transparent, you get what you are promised. Cool technology in bill pay products coming out frequently. If you do what you say you will, you will be recognized for your contributions.

    Cons

    I worked away from corporate office and often there was disconnect between home office and our office.

    Advice to ManagementAdvice

    Continue to find the talents of people and give them responsibilities and financial benefit. Great employees throughout company waiting to do more.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Positive Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Intern in Atlanta, GA (US)
    Former Employee - Marketing Intern in Atlanta, GA (US)

    I worked at Fiserv as an intern (less than an year)

    Pros

    Great pay for an internship.
    Great managers and coworkers.
    Friendly work environment.
    Casual attire.
    On-campus cafeteria.
    Growing company.

    Cons

    Lack of growth opportunities.
    Underwhelming and isolating office spaces.
    Lack of responsibilities.
    Too many hoops to jump through to get anything done (Corporate policies I suppose).

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Too many changes

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv

    Pros

    Depending on the department, you may just have an awesome supervisor. I was never micro-managed, so that was great.

    Cons

    Before all of the changes took place, this was a great company to work for. Suddenly, top management changed and all the new managers started hiring their friends and everything went crazy. Everyone's workload wasn't evenly distributed and things just became drastically unfair.

    Advice to ManagementAdvice

    Appreciate those who have worked in the trenches for this company instead of swapping them out for your friends who know little to nothing. You're the reason the turnaround rate is increasing drastically.

  10.  

    They understand banking technology -- but not much about marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Writer in Atlanta, GA (US)
    Former Employee - Senior Writer in Atlanta, GA (US)

    I worked at Fiserv as a contractor (more than an year)

    Pros

    Solid company that is well-positioned in their market -- banking technology. Given the nature of their product, they are data-driven with measurable goals and expectations.

    Cons

    I worked in the marketing department. The business decisions around branding and marketing were politically-driven with the total focus on pleasing people of influence within the organization.

    Advice to ManagementAdvice

    Create a culture that invites customer-focused thinking and less concerned about internal dynamics

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than 5 years)

    Pros

    You get to learn lot more about Processes and Banking.
    My experience was quite good. People can maintain good work-life balance.

    Cons

    Very low level politics. Even though higher management is good but team politics is damn dirty.

    Recommends

Work at Fiserv? Share Your Experiences

Fiserv

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.