Fiserv

  www.fiserv.com
  www.fiserv.com

Fiserv Reviews

Updated 17 December 2014
Updated 17 December 2014
906 Reviews
2.6
906 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
545 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 72 reviews)

  • Current technologies with the option to work from home with manager approval (in 35 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 23 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great global coverage. Not that interested in people development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal in London, England
    Current Employee - Principal in London, England

    I have been working at Fiserv full-time (more than 3 years)

    Pros

    Great clients and breadth of work

    Cons

    Lack of responsibility. Run an an autocracy

    Advice to ManagementAdvice

    Trust your staff!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great company...bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv

    Pros

    - Great environment with flexible working
    - Very passionate team members
    - Fairly good package
    - Opportunity to gain more experience

    Cons

    - Very small pay increases (get as much as you can upon offer)
    - Senior Management like to think they are able to change, but very rarely happens unless you are in favour
    - Very political environment with mini-empires based in different offices
    - Poor HR service
    - Little respect for associates
    - Many very successful software products lose favour the moment they are no longer profitable, and very rarely will they invest in new technology.

    Advice to ManagementAdvice

    Change your management structure, and bring in some more effective HR across all levels. Listen to your associates about development and the market in most cases they know more than you think you know and invest in the market leading products you have

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Houston, TX (US)
    Former Employee - Project Manager in Houston, TX (US)

    I worked at Fiserv

    Pros

    Helpful colleagues, nice environment, too much to learn

    Cons

    insurance plans need to work on.

    Advice to ManagementAdvice

    doing well, need more technical aspects

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Very Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in India, TX (US)
    Former Employee - Senior Software Engineer in India, TX (US)

    I worked at Fiserv

    Pros

    Very Good Company to wrok

    Cons

    Need more technical work, thats it

    Advice to ManagementAdvice

    Doing good

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good organisation with great work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Engineer in Noida (India)
    Current Employee - Test Engineer in Noida (India)

    I have been working at Fiserv

    Pros

    Great work culture, flexibility, increments

    Cons

    Few onsite opportunities. No other cons as such.

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Just A Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dublin, OH (US)
    Current Employee - Customer Service Representative in Dublin, OH (US)

    I have been working at Fiserv

    Pros

    Company subsidized cafeteria, free soft drinks , casual dress code & frequent visits from great food trucks in the area.

    Cons

    Adequate training period but terrible follow up with newer employees. Hard to get answers to even simple questions. Little to no communication between supervisors and employees except
    occasional one-on-one time.

    Advice to ManagementAdvice

    Need to do less micromanaging of stats and take a class or 2 on communication with your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Employee for 5+years

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than 5 years)

    Pros

    Very good benefits, friendly working environment

    Cons

    Pay raises are minimal, not much room for advancemen

  9.  

    Great Employeer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (more than an year)

    Pros

    Great people and great managment make it easy to work here. The management teams really have their employee's best interests at heart. I cant tell you how many times I have been told not to burn myself out.

    Cons

    The organizational structure changes alot, however it makes for the management teams to all be on the same page.

    Advice to ManagementAdvice

    Make the management teams and organizational structures less fluid, it should result in a more consistant environment with less turn over.

    Recommends
    Positive Outlook
  10.  

    Great company. Great people. Innovative. Deflating release processes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Software Development
    Former Employee - Manager, Software Development

    I worked at Fiserv full-time (more than 3 years)

    Pros

    Many opportunities to work with brilliant people. Diverse set of skills across the organization. Many individuals have deep knowledge of technology and the industry. Excellent benefits. Generous 401k matching.

    Cons

    Too often the wrong roles are making product road map decisions. Frequently changing release schedules is deflating to those who work so hard for the overall success of the products and company.

    Bonus goals seem non-achievable since year after year the stock price goes up, but employees are told that bonuses will be a small fraction of their target amount due to financial goals not being met.

    Advice to ManagementAdvice

    Rein in over-bearing senior managers that derail sound release management. Otherwise, credibility with clients will continue to erode. Every company has its prima donnas. It's important to identify and mentor them, as well.

    Be more transparent about bonus potential so that employee expectations can be managed effectively.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A Lost Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Jersey City, NJ (US)
    Former Employee - Sales Executive in Jersey City, NJ (US)

    I worked at Fiserv

    Pros

    Terrific legacy technology. Invented the managed account accounting industry and had gained close to a 90% market share. Part a $5 billion company with strong growth and a great stock value.

    Cons

    Unfortunately, over the course of time, the former Security APL group sat back on its size and prominence and failed to reinvest and innovate. Competition popped up with better more nimble technology and a different view of the industry and depleted the groups market share. New sales became next to impossible, due to an antiquated pricing methodology and lack of product vision. The move from Jersey City to Warren NJ was absolutely a culture change that hinders client interaction with large organizations in NYC. Morale is at an all time low and employees don't trust the decisions of the Leadership team. They have opted to increase profits to corporate by decreasing investment in the division, causing infighting, silo's and people generally feeling like they are not appreciated.

    Advice to ManagementAdvice

    Change your philosophy. Accept that you are not longer the industry leader and regain the hunger that you once had. take your clients criticism seriously and begin to operate from an offensive position instead of consistently playing defense. Get in front of your clients, listen to their issues, change and correct what is wrong using methods that work. Not the same methods that clients criticize annually because of failure to deliver and failure to understand the root cause of the issues that they raise. The industry has changed and is moving and changing rapidly, you're already behind the curve, correct course and begin to rebuild your business. There is no silver bullet, its hard work and hard decisions that will help you turn the corner.

    Doesn't Recommend
    Negative Outlook

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