Cookies help us deliver our services. By using our services, you agree to our use of cookies. Click here to learn more

Flagstar Bank Reviews

Updated 19 April 2015
160 reviews filtered by
  • Any Location
  • Any Job Title
2.5
160 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Flagstar Bank President & CEO Alessandro P. DiNello
Alessandro P. DiNello
55 Ratings

Pros
  • Some good people who mean well, but quality leadership is sorely lacking (in 7 reviews)

  • Competitive pay, normal hours, good benefits, good PTO, opportunity to move up (in 5 reviews)

Cons
  • And often changes in upper management in the last 3 or 4 years (in 7 reviews)

  • Flagstar has little room for advancement (in 4 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. loss mitigation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bank full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    valuable mortgage industry experience from banking perspective.
    Good team work mentality
    Local/ regional bank with big bank atmosphere

    Cons

    Low pay.
    Limited advancement opportunities.
    Not a lot of perks, this may have changed recently, Tuition re-imbursement etc

    Advice to Management

    Foster a growth atmosphere. Develop skills that can be used in later career

  2. Mortgage Closer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Closer in Bellevue, WA (US)
    Current Employee - Mortgage Closer in Bellevue, WA (US)

    I have been working at Flagstar Bank full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Co-workers are very nice and supportive

    Cons

    Don't pay the people what they are worth

  3. Flagstar has the potential to be the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at Flagstar Bank full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    As I said great customer service good work life balance decent benefits except maybe the 401k. Good PTO flexibility and alot of good people working in retail banking.

    Cons

    The salary pay for bankers is down right criminal. Lots and lots of turnover and I assume its due to the low pay wages in retail banking. Recruiting system is horrible.

    Advice to Management

    If Flagstar could atleast become competitive in its pay rate for banking employees. They rank at the bottom compared to others. Senior management wanted to know why they can't retain people. My advice to senior management is stop avoiding the questions you already know the answers to.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. No room for advancement

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bank

    Pros

    Fun team to work with

    Cons

    Politics, lack of flexibility, changes in management, no room for growth

    Advice to Management

    hard to understand the basis of promotion and growth, appears to be very political.

  6. It was great. No complaints.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern in Troy, MI (US)
    Former Employee - Summer Intern in Troy, MI (US)

    I worked at Flagstar Bank

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great pay and love the employees. Very kind and great atmosphere.

    Cons

    Boring, days can feel long just sitting at a desk all day

  7. Don't trust coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flagstar Bank

    Pros

    Decent pay & the perfect hours.

    Cons

    Not a team working environment & co workers & management will throw you under the bus at any given time because of their laziness & lack of quality work ethics. The blame game will start at the top so don't trust, don't make friends because in reality they don't care about you. I worked hard everyday for almost 3 yrs only calling in 1 time during that span so don't think that perfect attendance, great work ethics, & providing excellent customer service is enough because it isn't. Its a back stabbing company at its best who will never care about their employees.

    Advice to Management

    Check your job description again, take responsibility for your own actions, STOP being lazy, & remember your suppose to be a leader & your workers are a product of your coaching & are only as good as how & what you teach them. This is especially true for the Waterford Branch.

  8. Satisfied

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flagstar Bank

    Pros

    You can move up quickly within the company.

    Cons

    Pretty decent place to work you just have to maintain your sales quotas.

  9. The work life balance is nice but the overall atmosphere is one of protecting the bottom line and saving face.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flagstar Bank full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The ability to leave work and work and enjoy a family has been nice. Work-life balance is not something you are required to sacrifice.

    Cons

    With the continued changing senior leadership in the company it has been difficult for mid-level managers to establish a consistent management method and to engage employees.

    Advice to Management

    The need for internal growth potential and employee investment is overwhelming and costing the bank in skilled hardworking employees that must leave to achieve a more promising career.

  10. I was very unhappy after being there for a month alone at my cubicle!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Mortgage Servicing Representative in Troy, MI (US)
    Former Employee - Bilingual Mortgage Servicing Representative in Troy, MI (US)

    I worked at Flagstar Bank

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Many of the co-workers are friendly and you become close since you work with the same people everyday.

    Cons

    They have no empathy with situations you may have. If you fail to hit one small key point you are given a verbal warning as opposed to aajust advising you and helping you better that issue if it were to arise again in a different call.

    Advice to Management

    You aren't better than anyone and place yourself in some of the workers shoes and bring yourself down from that high horse you're sitting on so that you can relate to your workers!!!!!!!!

  11. Helpful (1)

    No one left that has a sales background

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Lending Manager
    Former Employee - Senior Lending Manager

    I worked at Flagstar Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Income insurance and other benefits.

    Cons

    Limited upward potential. Closed minded middle management. Peter principle in full effect.

    Advice to Management

    Throw out anyone who doesnt think sales drives a company

Work at Flagstar Bank? Share Your Experiences

Flagstar Bank

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.