Gartner

www.gartner.com

Gartner Reviews

Updated 29 January 2015
Updated 29 January 2015
545 Reviews
4.0
545 Reviews
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Gartner CEO and Director Gene Hall
Gene Hall
406 Ratings

Review Highlights

Pros
  • Pooled vacation / sick day allowance which allows for great work-life balance (in 46 reviews)

  • Some groups allow you to work from home all the time or some of the time (in 16 reviews)


Cons
  • Work-life balance can be challenging if you dont clearly set this with yourself (in 22 reviews)

  • Middle management is by comparison very poor and the leadership lacks strategic vision (in 18 reviews)

More Highlights

Employee Reviews

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  1.  

    Challenging and diverse sales environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager SMB in Egham, England
    Former Employee - Business Development Manager SMB in Egham, England

    I worked at Gartner full-time (more than a year)

    Pros

    - In this role you deal with C-level decision makers a lot of insight into how businesses are run effectively, comparable to taking an MBA course
    - Earning potential: if you are great at your job you will be rewarded greatly; uncapped commission and good reward structure
    - Working in a growth company gives opportunities for growth

    Cons

    - Management in the SMB (small and medium business) division are 90% of the time former successful sales people of the same division. A good sales person does not always make a good manager and vice versa. In my opinion management often acted more as bottleneck and inhibitor to productivity rather than enabling better results.

    Advice to ManagementAdvice

    - Hire people externally for management roles if you have no suitable people on the floor to fill the gap
    - Act as facilitator rather than babysitting company best-practices

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Associate Director, consulting uk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gartner

    Pros

    Good work life balance , left to focus I your role and no micro management, good reward and recognition

    Cons

    No value in people and churn is crazy , never seen so many changing faces so frequently !! Not a long term role

    Advice to ManagementAdvice

    Value peoplr

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 8 people found this helpful  

    Do not board this sinking ship!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive SMB in Egham, England
    Former Employee - Account Executive SMB in Egham, England

    I worked at Gartner full-time

    Pros

    The SMB New Hire Sales Academy was when I undertook it good training and the job does teach you well in the world of selling. Having Gartner on your resume makes you attraactive for other companies - you will receive a lot of messages from recruiters

    Cons

    To summarise: Gartner SMB is an extremely immature, childish organization, run by managers who allow bullying and believe in “management by fear”. The location is aweful and the pay really bad. Career progression is close to non-existing and you will never be allowed time off during the holiday-season.
    Gartner SMB is a sinking ship. What once was a great place to work has grown into a terrible place heading for disaster.
    Please find the full description here below.

    *Gartner clam to "hire only the best talent" but in the end they are doing lots of “desperate hires” to cover for everyone leaving and reaching the goal of growing the sales force. The actual interviewing process is more like a psychology test. They will ask you all kinds of irrelevant questions, dig into your childhood and analyze your life until now. The only answer "good enough" if ever to answer what motivates you is money, and if you can show them a calculation of how much you need/want to make they will give you the highest mark. Truth is though, at the moment they are having so much trouble hiring good talent that speaks another language than English so they are taking in "desperate hires" just to fill the headcounts due to everyone who has left the Company lately.

    *If you are looking for somewhere you and your colleagues will stay for a longer time, look elsewhere. The turnover of people on the SMB floor is really high - there is always someone having leaving drinks.

    *Location. The Gartner office is located in Egham. This is outside of Staines, which is a 50-minute train ride from central London. When getting to the station there are shuttle-buses picking you up in the morning and dropping you off in the evening, only during selected times. Which basically means that if you are not driving, you are trapped in the office or dependent on the buses (which are most times delayed). You are paying between £230-300 each month just in the train tickets. If you are driving you get stuck on the highway or any other traffic jam highly likely to occur in the area.

    *The salary is way below the industry. Any other (well-established) IT company will pay you more. This is most likely due to the location. The very low salaries would not work in central London, or elsewhere. The whole compensation plan is poor. I now make more money in central London just in my basic salary than what i did when hitting my targets at Gartner. Oh, and the quarterly bonuses they talked about in the interviews do no longer exist. The highly valued Winners Circle is being cut down, and the company is paying less and less on what was once a really amazing experience. Rumors say the CEO even wanted to cancel the whole thing to save money and show better margins to the shareholders.

    *In terms of culture. Imagine a kindergarten for “adults”, or 20-year olds something. That is the feeling after some time on the floor. You will be micro managed, no managers will trust you are working unless they push you and keep an eye on you all the time. Not even when you call in sick will they trust you. Not even when you are called to important doctors appointments will they let you arrive later or work the day from home. Every now and then they will have some “fun” activities, basically forcing everyone to dress up in stupid costumes and playing pointless games. You will find that people will gossip. They gossip about everyone and everything like nothing was more important. You will find people cheating on their partners and families with teammates, colleagues, managers etc. Oh, there is bullying as well but none of the upper-managers seem to care about this. This is an extremely childish organization/business unit, in which the average age is probably 25.

    *People are promoted from Account Executives to Area Managers based on numbers and not on their people/managerial skills. As you can imagine this result in some catastrophic results and some managers think “management by fear” is the way forward since they are completely incompetent in managing a team. Some managers will respect your private time and realise you have a life outside of work, whereas some managers will force you in to multiple pointless stupid activities both weeknights and weekends. All paid for by yourself.

    *If you want any time off October – December 31st just forget about it. Even when your region is completely closed during the holidays, they will make you work. If you asre lucky they will let you “work from home” on the 24th of December, but trust me, the managers will be pinging you on im every hour to check up on you. Remember they don’t trust you. You will have to come in to the office the very last days of the year, including 31st of December, even if you have absolutely nothing left to do. There is no consideration for everyone wanting to spend time with their families during the holidays.

    *When you finally decide to leave the company they will try and keep you by saying there will be “management positions” for you in the future. Do not fall for this. Leave as fast as you possibly can. Do not look back. Run! Or do not even join to begin with. Any other company will be a better place, or at least not worse.

    Advice to ManagementAdvice

    Please treat people with trust and like adults. Give them more responsibility over their own job. Respect that people have a life outside of work and do not drag them into work-related activities off-office hours.
    Promote people to managers who have people skills - NOT solely by those who have perfect numbers. With managers with the right people skills they will motivate and coach their teams to become successful. THose recruited only by numbers will try and take over and Close deals for the team since they do not know how to coach them into closing their own deals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Gartner ESMB - No golden mountains...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive SMB in Egham, England
    Current Employee - Account Executive SMB in Egham, England

    I have been working at Gartner full-time (more than a year)

    Pros

    Work in an international environment with people from all over the world.

    You'll meet truly exceptional people and will be surrounded by intelligent individuals, who will broaden your horizon.

    Cons

    Gartner ESMB is the brooding ground for political games and shows a constant power struggle between (new) managers and their old peers.

    Senior management runs the unit by instilling fear of being fired rather than through driving and motivating individuals.

    Contrary to what is promised, those who are successful, are given limited career options for further development, i.e. even with the world of Gartner at your feet, only promotions within ESMB will be approved.

    Senior account executives who can't fully commit their time due personal reasons (e.g. (long term) illness or pregnancy), are treated as worthless and will see their territory/client portfolio be distributed among their team and taken away from them without consent.

    As HR and senior management go back a long way, making a case about all of the above is proven to be tough and not without consequences.

    ESMB hasn't changed for the best in the past years and needs to evolve back into the proud, successful unit it once used to be.

    Advice to ManagementAdvice

    Internal hiring of management is not the best way to fill positions. Good sales executives will not make good managers by default.

    Stop losing promising talent and driven individuals, because you are not willing to look beyond your own egos.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 7 people found this helpful  

    Not what it's all cracked up to be!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Partner in Egham, England
    Former Employee - Client Partner in Egham, England

    I worked at Gartner full-time (more than a year)

    Pros

    - Working with good co-workers in your teams
    - Social group for us that live in/near the city and helps built friends when you're new to the area
    - Plenty of knowledge to self educate yourself
    - Some really good clients to work with, but my territory is a far too big!

    Cons

    - Poor compensation plan which was labelled as a good thing, but has given nothing but false expectation
    - Force you to consider moving on after a couple of years
    - Some people on the floor get ignored and not given an opportunity with certain things and are overlooked in the place of the managers 'favorite bunch'
    - Client Partners who fudge their numbers seem to be untouchable
    - No end of year bonus which makes earnings unfair after the change to a different compensation plan that you only get every 3 months!
    - Account Executives that don't get the role and how we're paid which means we take the consequences and don't get the commission at times

    Advice to ManagementAdvice

    I have been in the role for approaching a couple of years or so now, but I feel that you look to push us on when we reach this stage. You ask us for feedback and we have 'off the record' meetings with the VP, but nothing ever really comes from it all and our ideas/suggestions get ignored most of the time or we're constantly fed the lines of 'we're working on it'.

    From experienced members on the floor, it sounds like the role use to be great to work in, but now I'm unsure. I've learned a lot from clients and research Gartner produce, but my development within Gartner itself is nothing I haven't learnt in my previous roles elsewhere.

    Doesn't Recommend
    Positive Outlook
  7. 1 person found this helpful  

    Incredible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Director
    Current Employee - Business Development Director

    I have been working at Gartner full-time (more than 3 years)

    Pros

    Strategic consultative sell enabling you to get great experience selling to the C suite. Encouraging culture, recognition lead, uncapped commission structure, unlimited earning potential. Great corporate incentives including WW 5* trips for you and your partner.

    Cons

    Uninspiring leadership at middle management. No creative thinking lower than the C suite. Not keen to take risks and have a awful habit of recruiting mediocre people.

    Advice to ManagementAdvice

    Recruit only the best by attracting the best. Keep them by having an unrivaled opportunity for them to have an exceptional career that is inspired and lead by the best individuals in the company.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in London, England
    Current Employee - Account Executive in London, England

    I have been working at Gartner full-time (more than a year)

    Pros

    Lots of earning potential, working from home and a wealth of information to learn. Work with the brightest minds every day. massive collaboration across departments

    Cons

    Leadership can be stale, your experience really is derived based on the manager you get. The canteen food is poor, but they are trying to improve it

    Advice to ManagementAdvice

    Get some more new younger faces in that aren't so much about hitting targets and achieving winnier circle but more encouraged to help develop their talent.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Love working at Gartner, they really look after you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Event Planner in Egham, England
    Current Employee - Event Planner in Egham, England

    I have been working at Gartner full-time (more than 3 years)

    Pros

    The people you work with are team minded people, they are all willing to help one another.
    We receive fantastic benefits, including great pension scheme, private health insurance and many other benefits.

    Cons

    Gartner does expect you to work longer than you contracted hours.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    High Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Egham, England
    Current Employee - Account Executive in Egham, England

    I have been working at Gartner full-time (more than a year)

    Pros

    interesting research, and analysts, career opportunity to change department after 2/3 years, not before that

    Cons

    targets are unreachable as they limit the prospects you're allowed to speak to, no management support, all bad things are deflected to the US, built on hopes and dreams not deliverables.

    Advice to ManagementAdvice

    stop with the 'fake it til you make it culture', instead of interviewing more peope keep the ones you have everyone with experience is leaving

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 9 people found this helpful  

    Everybody is leaving - WHY?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SMB Sales in Egham, England
    Current Employee - SMB Sales in Egham, England

    I have been working at Gartner full-time (more than a year)

    Pros

    Good work-life balance, can't see anything else.

    Cons

    Talking for SMB Europe:
    - Sales cycle is too long, which makes life of an Account Executive too frustrating
    - First deal signed on average after 6 months
    - Formal dress code every day of the week
    - No flexibility at all, too process-oriented
    - If you haven't made Winners Circle you will spend Dec 31st @office, maybe you will be able to work from home Dec 24th but that's it, they want you there just to make you feel bad!
    - Managers promoted internally: if somebody make Winners Circle once or twice it doesn't mean they will be good managers
    - Only numbers count - managers have no knowledge at all of the cultural diversities and they just can't adapt
    - Most of the people leave within 1 / 1.5y
    - Gartner is growing but we have to constantly make sure that we spend the minimum while on business trip - and if possible don't even plan business trip - and all bonuses have disappeared!
    - Interview process is a joke - it's a proper psychology test. They don't care about your background, you just need to show that you are ambitious, driven, intelligent etc... In reality most of people there are just arrogant and selfish
    - Salary is well below average within the industry

    Advice to ManagementAdvice

    Why did you let SMB Europe go down? It is just a pity that employees are considered children and that you don't care about us.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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