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H&M Reviews

Updated 22 April 2015
790 reviews filtered by
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3.6
790 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
326 Ratings

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)

Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Aberdeen, Scotland
    Current Employee - Sales Representative in Aberdeen, Scotland

    I have been working at H&M part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very nice people in all departments, management is always part of the team
    They treat the staff nicely and respect proper working hours
    The whole business relies on common sense, and you can see that everybody strives to make everything in a logical manner.
    They take into consideration what people are looking for and have great career opportunities

    Cons

    They tend to focus too much on correctness, when it's not the case.
    There is no focus on education. Very few managers actually have higher education qualifications.

    Advice to Management

    Visual Managers tend to be a bit overlooked, and a bit underpaid.
    Should maybe offer a graduate program.

  2. Fast paced, stressful at times rewarding at others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people and good opportunities

    Cons

    Low wages for hard work

  3. Average employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in London, England
    Current Employee - Sales Advisor in London, England

    I have been working at H&M part-time (More than 5 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Vibrant environment, informal and ethical company. If you work hard, you get recognized and there are many chances to progress. It's a good place to work, especially if you are young. The bigger stores can be less fun to work in, unless there is a strong store manager that makes a good management team, then the good vibes follow.

    Cons

    The hours can be a bit all over the place, depending on the contract. In the bigger stores it's mostly about politics, so you risk to be forgotten or ignored, unless they 'like' you, of course (referring to progressing).
    As a manager, you must work over-time to be recognized.

    Advice to Management

    If someone work hard, it should be recognized money-wise as well, but it's never the case. At least, not anymore, since the credit crunch.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Nice people, shame management are bullies/company doesn't care about employees safety.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor in Belfast, Northern Ireland
    Former Employee - Part-time Sales Advisor in Belfast, Northern Ireland

    I worked at H&M part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Worked with lovely people in both the Menswear department and the Ladies' divided department and made lifelong friends.
    Generous staff discounts: 25% as much as we wanted, sometimes got 50% of when promos were running.
    Can wear whatever you want, so was able to wear my comfy chucks to work.

    Cons

    Zero concern for the safety of their female employees. Was expected to be there at 6am to start 2-3 times a week despite there being no safe public transport options in a city known for having issues with violence and random street attacks. Tried to explain this to management and was told to 'deal with it' so we had no choice other than to catch public transport from deserted, unpoliced train stations at 5 in the morning, praying no drunken idiots are around or pay through the nose for taxis. Taxis cost me 15 pounds, which was half my pay for a 4 hour 6am-10am shift. One girl had been raped 2 years ago waiting for public transport in the dark and they even tried to force her...until she quit.

    Expect too much from staff and then get nasty when staff can't keep up: expected one staff member to keep an entire department tidy on the busiest trading periods of the day and were angry when the entire department didn't look perfect despite the place being swarming with customers picking up/touching everything.

    Department Managers pick their favourites based on who they like to go out drinking with on a Saturday night. Don't give a damn about anyone else. My manager was particularly nasty and he seemed to enjoy needling at one girl who suffers from an anxiety disorder and seemed to take a twisted kind of joy in trying to stress her out until she would crack and meltdown and eventually quit.

    Advice to Management

    Show concern for your female staffs safety with early morning shifts. Your company makes huge profits, maybe offer taxi vouchers for people so they can get to work safely without spending half their wages on getting to work.

    Make your managers be more objective and not play favourites and bully their staff.

  6. Good company, but very long recruitment process, the assessment day is tough. You can work your way up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Progression is available if you put effort and time into the work.

    Cons

    Unsociable hours, no time to relax.

  7. Best company ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor - Full Time in London, England
    Current Employee - Sales Advisor - Full Time in London, England

    I have been working at H&M full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The ambiance is very good; ; the poeple are very open minded and the possibility to grow up in the company are very interesting.
    If u work hard you get what you want

    Cons

    The sale periods are very exciting but the team are always positive.
    The company propose training within the daily work to get your promotion

    Advice to Management

    The management are very cool and very approcheable; you can talk with them if you want.
    They need to stay like they are, they représente h&m value very good

  8. I had a very enjoyable experience at H&M, I gained valuable skills and life long friends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant in Stratford, London, England
    Former Employee - Customer Service Assistant in Stratford, London, England

    I worked at H&M

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great colleagues, benefits 25% off H&M, long lunch break if working for Long shifts, given other roles to see if you could develop in this retail business for example I was on shop floor, then was trained on tills, then was given the opportunity to be a leader and close up my floor.

    Cons

    Long days
    Hard to fit in around my college days/hours
    Must be a hard worker to take up this job
    The interest in the fashion industry in my opinion is important as it will make you love your job more!

  9. Sales Advisor
    Visual Merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Recommends
    Recommends

    Pros

    Amazing Work Atmosphere
    Very good wages
    Transparent Hierachy

    Cons

    I only had a good experience

  10. Just a number and unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser in Belfast, Northern Ireland
    Former Employee - Visual Merchandiser in Belfast, Northern Ireland

    I worked at H&M full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Very good for your CV.
    Working here will make you appreciate any of your next jobs.

    Cons

    Management only delegate, they never help.
    Left running the floor by yourself for a 9 hour shift, and expected to get everything done( delivery, stock placement, keep the floor tidy and give excellent customer service)

  11. Sales Assistant Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in London, England
    Current Employee - Sales Assistant in London, England

    I have been working at H&M part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great friendly staff, 2 week pay, work around you and your priorities

    Cons

    No sick pay, not really a team, large turnover of staff

    Advice to Management

    Need to work in more of a team, back to work sick talks need to be followed up

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