H&M

  www.hm.com
  www.hm.com

H&M Reviews

Updated 16 December 2014
Updated 16 December 2014
662 Reviews
3.4
662 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
274 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)


Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Edinburgh, Scotland
    Current Employee - Customer Service Agent in Edinburgh, Scotland

    I have been working at H&M

    Pros

    Good commitment to your training. Good facilities and friendly managers.

    Cons

    Little bit monotonous at times, sometimes have to work weekends.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    great people
    great customers
    ok pay
    adjustable hours
    possibility of growth

    Cons

    can be very tiring
    can be political
    can get boring quickly
    customer skills are tested all the time
    long hours

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in London, England
    Current Employee - Intern in London, England

    I have been working at H&M part-time (less than an year)

    Pros

    Good culture, nice pantry, nice people - at least in the london office it was. Heard other things about other offices. Great intro to the retail industry

    Cons

    Not many cons, perhaps compensation. Career progression seems good if you work hard, same as any other company i suppose

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Wouldn't recommend working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Northampton, England
    Former Employee - Anonymous Employee in Northampton, England

    I worked at H&M

    Pros

    The staff are pretty good to work with bar management, the discount off of the clothes is very good.

    Cons

    Having to do overtime everyday, low wage, very little room for promotion, and management aren't very professional.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Poor pay for management promoted internally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Manager in Leeds, England
    Former Employee - Administrative Manager in Leeds, England

    I worked at H&M full-time (more than 5 years)

    Pros

    Staff discount is good at 25%

    Cons

    They pay a lot more for managers recruited externally than for those progressed within the business which is completely unfair

    Advice to ManagementAdvice

    Level the pay scales for management

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Friendly, well organised, can be stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Nottingham, England
    Current Employee - Sales Advisor in Nottingham, England

    I have been working at H&M part-time (less than an year)

    Pros

    Holiday allowance, 25% discount, special promotions e.g. 50% off two items during season change, incentive quarterly.

    Cons

    Can be quite stressful, especially if under staffed, very fast paced environment

    Recommends
    No opinion of CEO
  8.  

    No work life balance at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in London, England
    Current Employee - Department Manager in London, England

    I have been working at H&M full-time (more than 5 years)

    Pros

    Staff discount is a nice perk

    Cons

    Budget Takt unrealistic and very difficult with no staff, moral is low

    Advice to ManagementAdvice

    Get real!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great company to work for on a part-time contract - not worth the full time effort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at H&M part-time (more than an year)

    Pros

    25% discount, 50% off sometimes on outfits/a pair of denim/outdoor jackets seasonly, a nice mix of mainly young people with different personalities, lots of overtime available if you're looking for more work hours, 1.5x pay working during Christmas/New year period, incentive bonus for all staff if target is exceeded.

    Cons

    Unhelpful department managers that only care about their own department, two-faced store managers that only care about you when you're working hard and praise you to sweeten you up. A LOT of staff turnover, even in the senior management positions - you could have one manager as your department manager for 1 month and then someone new will come along to replace them. Busier and bigger stores tend to keep you for longer for 10 minutes to help clear rails when you're doing a closing shift and then let you go before 15 mins so they don't have you pay you a penny for overtime.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    A good company to develop skills in time management. However experiences will vary depending on the size of the store. Difficult to internally progress from this position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor - Full Time in Manchester, England
    Former Employee - Sales Advisor - Full Time in Manchester, England

    I worked at H&M full-time (more than an year)

    Pros

    The brand has many different labels and therefore has a diverse range of trends and customers. In larger stores they have current designer collaborations and music events. As a sales advisor you will always be tasking so a shift will always be varied as opposed to solely being a greeter or till operator.

    Cons

    There a few people on the floor at any one time which increases the pressure and workload. Unfortunately this also decreases the amount of time that can be spent advising a customer.
    Especially in a larger store you may feel like a number, it is difficult to find any time to do additional training and any development of brand knowledge.

    Advice to ManagementAdvice

    Be cohesive in your claims of being passionate about internal progression. Stop employing people based on the fact that they have management experience in another field that is irrelevant to the job. As these people will leave and effect the group dynamic and faith in the brand for those who do want to work in retail.
    Employ more people to cover vital service points as this will cost less than the stock loss that is accumulated due to this. This was also relieve the pressure of other staff on the floor.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Friendly staff, organised daily working systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor in Manchester, England
    Former Employee - Part-time Sales Advisor in Manchester, England

    I worked at H&M part-time (less than an year)

    Pros

    Flexible working hours, over time shifts available

    Cons

    Technology needs updating for a modern touch

    Recommends
    Neutral Outlook
    No opinion of CEO

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