H&M Reviews

Updated 30 September 2014
Updated 30 September 2014
599 Reviews
3.5
599 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
250 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 62 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 41 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 57 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendly staff, organised daily working systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor  in  Manchester, England
    Former Employee - Part-time Sales Advisor in Manchester, England

    I worked at H&M part-time for less than a year

    Pros

    Flexible working hours, over time shifts available

    Cons

    Technology needs updating for a modern touch

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    A good company to develop skills in time management. However experiences will vary depending on the size of the store. Difficult to internally progress from this position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor - Full Time  in  Manchester, England
    Former Employee - Sales Advisor - Full Time in Manchester, England

    I worked at H&M full-time for more than a year

    Pros

    The brand has many different labels and therefore has a diverse range of trends and customers. In larger stores they have current designer collaborations and music events. As a sales advisor you will always be tasking so a shift will always be varied as opposed to solely being a greeter or till operator.

    Cons

    There a few people on the floor at any one time which increases the pressure and workload. Unfortunately this also decreases the amount of time that can be spent advising a customer.
    Especially in a larger store you may feel like a number, it is difficult to find any time to do additional training and any development of brand knowledge.

    Advice to ManagementAdvice

    Be cohesive in your claims of being passionate about internal progression. Stop employing people based on the fact that they have management experience in another field that is irrelevant to the job. As these people will leave and effect the group dynamic and faith in the brand for those who do want to work in retail.
    Employ more people to cover vital service points as this will cost less than the stock loss that is accumulated due to this. This was also relieve the pressure of other staff on the floor.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Worst retail company in the UK, unless you work in one of the big city centre based focus stores...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    I have been working at H&M full-time for more than 8 years

    Pros

    The following pros only relate to big city stores with high turnovers:

    -Great variety of people full & part time
    -Days go relatively quick
    -Christmas party

    Cons

    - inexperienced store managers in smaller stores
    - bichee cliques
    - management pay is appalling
    - workload is disgusting
    - you will spend majority of your time at work or thinking about work when you're not at work
    - smaller stores is where you will start your career as a manager and it is impossible to achieve the standards expected given that your store team size is small.
    - You will put in a lot of unpaid extra hours and won't get a thank you. Very rarely you will get appreciated for anything you've done. They will make you work like a dog and you're career progression isn't as fast as they make it out to be.
    -im leaving H&M next week as a manager and it's the best thing I will have done in 10 years.
    -as for sales staff they will try and hire you on a 4 hour contract but will expect you to be fully flexible so they can make you work 35 hours but save on money when it comes to giving you holiday pay..... Coz you'll only get your 4 hours worth a week.

    Advice to ManagementAdvice

    Organisation needs to see that Not all stores are the same. Understand each store on a store to store basis and provide the support that smaller stores need. Or lower expectations a bit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Brilliant company to work for, thoroughly enjoyed my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor  in  Milton Keynes, England
    Former Employee - Part-time Sales Advisor in Milton Keynes, England

    I worked at H&M part-time for more than 3 years

    Pros

    Get a lot of different experiences as there are lots of different areas you can assist in; good rate of pay for my age at the time; staff incentives; co-workers were awesome; good 'family' atmosphere between colleagues

    Cons

    You have to be strong minded and opinionated to work there; not very flexible when it comes to shifts ie: if you can't work a shift, don't go out of their way to help

    Advice to ManagementAdvice

    Ensure store management is fair

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative and Sales  in  Coventry, England
    Current Employee - Administrative and Sales in Coventry, England

    I have been working at H&M part-time for more than 3 years

    Pros

    Friendly people
    good progression
    development of skills as you are expected to carry out wide range of duties

    Cons

    poor communication between department managers and staff i.e. they change the rotas without telling you
    bonus seems unattainable
    very understaffed which means you are doing the job of 3/4 people
    very often you find yourself staying past closing time as the store is not tidy -HIRE MORE STAFF

    Advice to ManagementAdvice

    Try and communicate with staff more effectively
    spend more time on the shop floor

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    False promises and overworked staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at H&M full-time

    Pros

    H&M do give very good training and there is development opportunities. As a big company there is room for movement. What makes people stay is the people you work with- quirky, cool and fun.

    Cons

    They will invest time in you and make you feel like anything is possible, but they dangle a carrot and tell you just to achieve more and more. Fundamentally there is just not enough people to do the job. You can do more and more and work longer and longer hours, but it is never enough. Customers shout and complain at the lack of staff, but there is nothing you can do. The company controls everything and there is so little freedom to think for yourself. There is a totally unattainable bonus scheme, which they remove if the company performance isn't good enough.

    Advice to ManagementAdvice

    The culture of the business is fast paced and there is nothing wrong with that. You get the support and training to succeed, but not the time or staff to do it. In the end you loose sight of what to do and just start following orders. The company talks about being entrepreneurial but if you don't have enough time to do you job, how can you think about anything else? Its a great place to work to develop your time management skills but don't plan on staying too long.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Company with a lot of politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor  in  London, England
    Former Employee - Part-time Sales Advisor in London, England

    I worked at H&M part-time for more than 3 years

    Pros

    They can be quite flexible with your hours and you will usually meet some nice people there.

    Cons

    The pay is low and I haven't seen a pay rise for years. Some branches are really good to work in but some will be a nightmare. There are so many stupid rules to follow and a lot of politics. HR will never listen to any of your complaints you may have about the management.

    Advice to ManagementAdvice

    Focus on your sales advisers. They are the ones facing the customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  London, England
    Former Employee - Visual Merchandiser in London, England

    I worked at H&M full-time for more than 10 years

    Pros

    the staff discount is good,lots of incentives such as extra week pay if the store reaches its target.
    Good teamwork and the pay is a little more than the other retailers. If you want to progress within the company it is easy to do.

    Cons

    If you want to profess then it is down to yourself to get noticed, you have to really push for it and work hard. You have to be a Jack of all trades here doing a bit of everything

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Brilliant experience.
    It is a job for working starters or for those who follow fashion career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Pros

    People you work with are excellent. Multicultural environment were everyone can speak with each other.

    Cons

    Long working hours with short breaks

    Advice to ManagementAdvice

    More consistent career progression

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great place to work. Company that has values and works with them. progression and self development. Team focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  London, England
    Current Employee - Store Manager in London, England

    I have been working at H&M full-time for more than 3 years

    Pros

    Great team, great values, great product.

    Cons

    salary, huge differences between employees with same job title.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for H&M? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.