H&M

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H&M Reviews

Updated 20 August 2014
Updated 20 August 2014
562 Reviews

3.4
562 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
240 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  London, England
    Former Employee - Visual Merchandiser in London, England

    Pros

    the staff discount is good,lots of incentives such as extra week pay if the store reaches its target.
    Good teamwork and the pay is a little more than the other retailers. If you want to progress within the company it is easy to do.

    Cons

    If you want to profess then it is down to yourself to get noticed, you have to really push for it and work hard. You have to be a Jack of all trades here doing a bit of everything

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative and Sales  in  Coventry, England
    Current Employee - Administrative and Sales in Coventry, England

    Pros

    Friendly people
    good progression
    development of skills as you are expected to carry out wide range of duties

    Cons

    poor communication between department managers and staff i.e. they change the rotas without telling you
    bonus seems unattainable
    very understaffed which means you are doing the job of 3/4 people
    very often you find yourself staying past closing time as the store is not tidy -HIRE MORE STAFF

    Advice to ManagementAdvice

    Try and communicate with staff more effectively
    spend more time on the shop floor

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    False promises and overworked staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    Pros

    H&M do give very good training and there is development opportunities. As a big company there is room for movement. What makes people stay is the people you work with- quirky, cool and fun.

    Cons

    They will invest time in you and make you feel like anything is possible, but they dangle a carrot and tell you just to achieve more and more. Fundamentally there is just not enough people to do the job. You can do more and more and work longer and longer hours, but it is never enough. Customers shout and complain at the lack of staff, but there is nothing you can do. The company controls everything and there is so little freedom to think for yourself. There is a totally unattainable bonus scheme, which they remove if the company performance isn't good enough.

    Advice to ManagementAdvice

    The culture of the business is fast paced and there is nothing wrong with that. You get the support and training to succeed, but not the time or staff to do it. In the end you loose sight of what to do and just start following orders. The company talks about being entrepreneurial but if you don't have enough time to do you job, how can you think about anything else? Its a great place to work to develop your time management skills but don't plan on staying too long.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Company with a lot of politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor  in  London, England
    Former Employee - Part-time Sales Advisor in London, England

    Pros

    They can be quite flexible with your hours and you will usually meet some nice people there.

    Cons

    The pay is low and I haven't seen a pay rise for years. Some branches are really good to work in but some will be a nightmare. There are so many stupid rules to follow and a lot of politics. HR will never listen to any of your complaints you may have about the management.

    Advice to ManagementAdvice

    Focus on your sales advisers. They are the ones facing the customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great colleagues, terrible managers who created an awful working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  Southampton, England
    Former Employee - Sales Advisor in Southampton, England

    Pros

    Great Team work skill building, H&M's values are a great idea.

    Cons

    Customers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to ManagementAdvice

    Change career.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Friendly experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor  in  Birmingham, England
    Former Employee - Part-time Sales Advisor in Birmingham, England

    Pros

    Discount
    Learn new experiences
    Always on the go

    Cons

    Training not as good
    Work Balence
    Not as much breaks

    Advice to ManagementAdvice

    More team meetings

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Brilliant experience.
    It is a job for working starters or for those who follow fashion career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    People you work with are excellent. Multicultural environment were everyone can speak with each other.

    Cons

    Long working hours with short breaks

    Advice to ManagementAdvice

    More consistent career progression

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great place to work. Company that has values and works with them. progression and self development. Team focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  London, England
    Current Employee - Store Manager in London, England

    Pros

    Great team, great values, great product.

    Cons

    salary, huge differences between employees with same job title.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Hard work is expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  London, England
    Current Employee - Department Manager in London, England

    Pros

    Good room to progress within company.

    Cons

    Very hard work , lots of pressure from area offices

    Advice to ManagementAdvice

    Have realistic expectations

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Ok for a part time stop gap.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Edinburgh, Scotland
    Former Employee - Supervisor in Edinburgh, Scotland

    Pros

    Good culture and values, friendly colleagues. I received full two weeks of training for a part time position in online services.

    Cons

    Poor managers at the site I was at. It seemed that people were promoted based on how long they had been there and not based on how well they could manage a team.

    Advice to ManagementAdvice

    Promote people based on merit and not on how long someone has been there!

    Recommends
    Positive Outlook
    Approves of CEO

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