H&M Reviews

Updated 13 September 2014
Updated 13 September 2014
586 Reviews
3.4
586 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
246 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  London, England
    Former Employee - Sales Advisor in London, England

    I worked at H&M full-time for more than a year

    Pros

    Great friendly team for the most part. There's a 25% discount in H&M and COS. You will rarely be bored as you are so busy.

    Cons

    You will effectively have to do the work of 3 people as the store is understaffed always. Expect to stay behind very late on almost all closing shifts. Weird overtime system where you will not be paid for it every month so you have to keep track yourself to ensure you get what's owed at the end of the financial year. Be warned they will not do it for you and you will lose out on pay. The till system is outdated which slows down transactions. Customers tend not to have respect for the store, can be very abusive and not much security in store so can be frightening

    Advice to ManagementAdvice

    Get more staff per floor!

    Doesn't Recommend
    No opinion of CEO
  2.  

    sales adviser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor  in  Birmingham, England
    Current Employee - Part-time Sales Advisor in Birmingham, England

    I have been working at H&M part-time for more than a year

    Pros

    good pay
    good discount
    friendly
    good work atmosphere

    Cons

    sometimes managers can be a pain

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Understaffed and underpaid and a heavy workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Glasgow, Scotland
    Former Employee - Sales Assistant in Glasgow, Scotland

    I worked at H&M full-time for more than a year

    Pros

    the people and discount were the only good thing

    Cons

    being kept on late nearly every night

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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Assistant  in  London, England
    Former Employee - Shop Assistant in London, England

    I worked at H&M full-time for more than a year

    Pros

    Pleasant staff, and great work ethic

    Cons

    Not easy to rise in the ranks

  6.  

    Vibrant company and the best retail company i have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  London, England
    Current Employee - Sales Advisor in London, England

    I have been working at H&M part-time for less than a year

    Pros

    H&M provide Excellent training programmes from the start and have re-fresher training most weeks. It is constantly changing to keep things updated for the staff and customers. There are always New opportunities and the company promotes growth.

    Cons

    Even though it is constantly changing it can be slightly mundane for a sales advisor (but thats just retail!). Could have more benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Over worked and Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  London, England
    Current Employee - Department Manager in London, England

    I have been working at H&M full-time for more than a year

    Pros

    6.2 weeks holiday as a manager, plus an additional days holiday for working a year (april to march) for 5 years, so can get an extra weeks holiday each year in total, plus you get a one off paid weeks holiday after being with the company for 10 years.

    25% discount

    Progression is high, lots of opportunities.

    Cons

    Dont get paid over time, I can work 50 hours a week but only get paid for 39 of them and never seem to get the time back (which we are meant to)

    Under staffed beyond belief, do a 4 persons job

    Under appreciated and exceptions way too high

    Chance to get a bonus but the requirements are too high

    You cant just transfer to another store, you have to apply and interview for the role, even if it's the same role your doing.

    Customers have no respect for the store or clothes and trash it beyond belief.

    Advice to ManagementAdvice

    Speak to your staff with respect, don't shout or snap at them on the shop floor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Not too bad. After all it all depends on you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Team Leader  in  London, England
    Current Employee - Sales Team Leader in London, England

    I have been working at H&M full-time for more than a year

    Pros

    Its a very good fashion retail company to start with. Gives to a rapid exposure to the demanding service industry. If you are up for it you can learn a lot in a short time which would help you grow within H&M and possibly in similar companies.

    Cons

    Physically extremely demanding nature might take its toll on you. If the senior management can not control things that are going wrong, then pressure is all on you. They will think of their own survival and your progression will go to bed. It will take time till when the area office sorts it all out and you will not flourish and only survive.

    Advice to ManagementAdvice

    Pay attention to training and employee retention. The team at the top needs to find harmony and start working in same direction for a common goal.

    Recommends
    Positive Outlook
  9.  

    H&M is a fun place to work, with lots of roles and responsibilities that are made for diffrent individuals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Glasgow, Scotland
    Current Employee - Sales Associate in Glasgow, Scotland

    I have been working at H&M part-time for more than a year

    Pros

    Fun, exciting, good level of training, they value their staff no mater what level you are at. Also there are lots of diffrent ways staff can progress with the company

    Cons

    The customers can be very demanding at times, Managers cans often not have enough staff on the shop floor's during bussy periods. Managers can often have favoirite staff members

    Advice to ManagementAdvice

    Treat all employees fairly and equaly, and always prioritise your day accordingly for example, at bussy peak periods have more than less staff members on the shop floor that way customers can experiance a good level of service.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Retail will always be retail....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Manchester, England
    Current Employee - Sales Advisor in Manchester, England

    I have been working at H&M part-time for less than a year

    Pros

    -Discount 25% (unlimited)
    -Progression within the company
    -Face paced environment where time goes quickly
    -Plenty of overtime if you are hardworking
    -Shift swaps are easy
    -Time off and holidays are flexible
    -Great clothes!
    -Great bonuses for all staff in the shop! e.g 400 at christmas.
    -Staff turnover is very low, everyone loves the company and have been with the company for years. (everyone in my shop has been with the company for over 2 years)

    Cons

    -Training is vague
    -Very strict on work performance
    -Expected to dedicate yourself to H&M, in the way of knowledge and team spirit
    -Till system is older than most retailers and is therefore harder to use
    -Staff are bitchy like most retail environments, however if you work hard and don't get involve you will be fine
    -Competitive visual positions and management positions
    -Min wage until 3 month probation period

    Advice to ManagementAdvice

    Management are pretty good, some have their favourites but thats just like anywhere.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    The worst time off my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  London, England
    Former Employee - Visual Merchandiser in London, England

    I worked at H&M

    Pros

    Moneys ok but it depends on who u r and who your store manager is.

    Cons

    Everything, pay. Work load, respect.

    Advice to ManagementAdvice

    Treat people the way you want to be treated and stop trying to turn them into robots with bad pay.

    Doesn't Recommend
    Disapproves of CEO

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