H&M Reviews

Updated 22 October 2014
Updated 22 October 2014
616 Reviews
3.4
616 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
255 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 64 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 56 reviews)

  • It is a fast paced environment which means long hours on your feet (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    a very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Cardiff, Wales
    Current Employee - Sales Assistant in Cardiff, Wales

    I have been working at H&M full-time (more than 5 years)

    Pros

    a very friendly and vibrant environment

    Cons

    no cons, you get paid to do a job

    Advice to ManagementAdvice

    very friendly and all willing to help

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    H&M Customer services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Edinburgh, Scotland
    Current Employee - Customer Service Agent in Edinburgh, Scotland

    I have been working at H&M full-time (more than an year)

    Pros

    training access, fast paced company with constant improvements and changes, extracurricular activities and awesome company values(when followed).

    Cons

    competition for progress, brown-nosing promotion process in-stores, inflexibility in certain procedures which makes for angry customers.

    Advice to ManagementAdvice

    With a great CEO in place, who's ethics and values, i would like to see him and his management take a first hand glimpse in to front line procedures, and make the improvements to services that customers demand, which would make EVERYONE's life easier and more productive.
    Having also worked in stores, I needs to be ensured that the employees there are more supported in following the company values. They get lost in the rush, and a clique in store will grab at all the promotions/opportunities, and hard work rarely gets you anywhere.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Dreadful employer, avoid at all costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Birmingham, England
    Former Employee - Store Manager in Birmingham, England

    I worked at H&M full-time (more than 3 years)

    Pros

    Friendly working environment. Successful global brand.

    Cons

    Extremely stressfull and understaffed beyond belief. Every day is horrifically challenging. The workload and expectations are incredibly high, and it is impossible to meet the requirements of the job specification due to the fact the stores constantly run on below minimal hours. H&M is also suffering from lack of succession......no training or development can be given to anyone as there are no hours spare in the day. As a result many stores now have vacancies that are almost impossible to fill as external candidates can a) Rarely cope or b) will not join the business now because of its ever growing bad reputation. Current employees are resigning on a weekly basis, especially store managers, department manager and visual merchandisers. Avoid this company at all costs.

    Advice to ManagementAdvice

    Take a long hard look at the way you running the business and take action. Continuing to manage the business the way you are will, ultimately, be its downfall.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 3 people found this helpful  

    Underpaid & Understaffed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Glasgow, Scotland
    Former Employee - Sales Advisor in Glasgow, Scotland

    I worked at H&M part-time

    Pros

    - the people
    - the discount

    Cons

    - Not very flexible with shifts
    - Always short staffed
    - For £6.44 p/hour you have to do the job of about 4 people
    - Customers are often dissastisfied as sales staff are unable to deliver basic customer service due to how understaffed store is
    - No support given to floor staff
    - Progression based on favouritism
    - Very stressful working environment

    Advice to ManagementAdvice

    - Appreciate all staff
    - Spend more time on the shop floor supporting staff

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Enjoyable job, but poor management structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Supervisor in Edinburgh, Scotland
    Former Employee - Part Time Supervisor in Edinburgh, Scotland

    I worked at H&M part-time (more than an year)

    Pros

    Competitive remuneration and comprehensive training. Clear company values communicated to all levels of staff and actively encouraged to demonstrate values in everyday tasks.

    Cons

    Management appointed due to time spent at company and number of times they have applied for promotion. This led to weak role models leading teams.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    It's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor

    I have been working at H&M full-time (more than 3 years)

    Pros

    - 25% discount including brands under the H&M group
    - Good holiday
    - Flexiable hours
    - Okay salary
    - Good music

    Cons

    - Really fast pace
    - Constant short staff
    - Late leaving times
    - Lack of communication

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in London, England
    Former Employee - Sales Advisor in London, England

    I worked at H&M full-time (more than an year)

    Pros

    Great friendly team for the most part. There's a 25% discount in H&M and COS. You will rarely be bored as you are so busy.

    Cons

    You will effectively have to do the work of 3 people as the store is understaffed always. Expect to stay behind very late on almost all closing shifts. Weird overtime system where you will not be paid for it every month so you have to keep track yourself to ensure you get what's owed at the end of the financial year. Be warned they will not do it for you and you will lose out on pay. The till system is outdated which slows down transactions. Customers tend not to have respect for the store, can be very abusive and not much security in store so can be frightening

    Advice to ManagementAdvice

    Get more staff per floor!

    Doesn't Recommend
    No opinion of CEO
  9.  

    sales adviser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor in Birmingham, England
    Current Employee - Part-time Sales Advisor in Birmingham, England

    I have been working at H&M part-time (more than an year)

    Pros

    good pay
    good discount
    friendly
    good work atmosphere

    Cons

    sometimes managers can be a pain

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Understaffed and underpaid and a heavy workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Glasgow, Scotland
    Former Employee - Sales Assistant in Glasgow, Scotland

    I worked at H&M full-time (more than an year)

    Pros

    the people and discount were the only good thing

    Cons

    being kept on late nearly every night

  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Assistant in London, England
    Former Employee - Shop Assistant in London, England

    I worked at H&M full-time (more than an year)

    Pros

    Pleasant staff, and great work ethic

    Cons

    Not easy to rise in the ranks

Work at H&M? Share Your Experiences

H&M

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.