H&M

www.hm.com

H&M Reviews

Updated 28 January 2015
Updated 28 January 2015
690 Reviews
3.5
690 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
288 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)


Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Brilliant experience.
    It is a job for working starters or for those who follow fashion career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Pros

    People you work with are excellent. Multicultural environment were everyone can speak with each other.

    Cons

    Long working hours with short breaks

    Advice to ManagementAdvice

    More consistent career progression

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great place to work. Company that has values and works with them. progression and self development. Team focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England

    I have been working at H&M full-time (more than 3 years)

    Pros

    Great team, great values, great product.

    Cons

    salary, huge differences between employees with same job title.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great colleagues, terrible managers who created an awful working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Southampton, England
    Former Employee - Sales Advisor in Southampton, England

    I worked at H&M part-time (less than a year)

    Pros

    Great Team work skill building, H&M's values are a great idea.

    Cons

    Customers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to ManagementAdvice

    Change career.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Friendly experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor in Birmingham, England
    Former Employee - Part-time Sales Advisor in Birmingham, England

    I worked at H&M part-time (less than a year)

    Pros

    Discount
    Learn new experiences
    Always on the go

    Cons

    Training not as good
    Work Balence
    Not as much breaks

    Advice to ManagementAdvice

    More team meetings

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Ok for a part time stop gap.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Edinburgh, Scotland
    Former Employee - Supervisor in Edinburgh, Scotland

    I worked at H&M part-time (more than a year)

    Pros

    Good culture and values, friendly colleagues. I received full two weeks of training for a part time position in online services.

    Cons

    Poor managers at the site I was at. It seemed that people were promoted based on how long they had been there and not based on how well they could manage a team.

    Advice to ManagementAdvice

    Promote people based on merit and not on how long someone has been there!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Worst company EVER! Do not work here as you'll be up for a lot of misery.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at H&M part-time (more than a year)

    Pros

    discount card that you get given well 1 month after you have started working there.

    Cons

    Very poorly organised, no opportunities to grow. No training given.Demand very much for the low wages it gives. No values- yet they claim to be different from other companies in that they value their workers.Extremely rude and arrogant supervisors and members of management who do not in the slightest respect or appreciate their workers.As a current employee who has worked over a year with the company and a few months in the new store (Hammersmith), I have not once felt like I have been appreciated or valued by my supervisor or manager- they constantly try to bring their workers down just because they are higher up in the hierarchy. Clear favoritism from management and supervisors. Always understaffed, meaning very few workers have to cope with an unrealistic high workload. I would honestly not recommend this company to ANYONE, you'll be in for a lot of misery and regret if you end up working here.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    a very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Cardiff, Wales
    Current Employee - Sales Assistant in Cardiff, Wales

    I have been working at H&M full-time (more than 5 years)

    Pros

    a very friendly and vibrant environment

    Cons

    no cons, you get paid to do a job

    Advice to ManagementAdvice

    very friendly and all willing to help

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    H&M Customer services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Edinburgh, Scotland
    Current Employee - Customer Service Agent in Edinburgh, Scotland

    I have been working at H&M full-time (more than a year)

    Pros

    training access, fast paced company with constant improvements and changes, extracurricular activities and awesome company values(when followed).

    Cons

    competition for progress, brown-nosing promotion process in-stores, inflexibility in certain procedures which makes for angry customers.

    Advice to ManagementAdvice

    With a great CEO in place, who's ethics and values, i would like to see him and his management take a first hand glimpse in to front line procedures, and make the improvements to services that customers demand, which would make EVERYONE's life easier and more productive.
    Having also worked in stores, I needs to be ensured that the employees there are more supported in following the company values. They get lost in the rush, and a clique in store will grab at all the promotions/opportunities, and hard work rarely gets you anywhere.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Dreadful employer, avoid at all costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Birmingham, England
    Former Employee - Store Manager in Birmingham, England

    I worked at H&M full-time (more than 3 years)

    Pros

    Friendly working environment. Successful global brand.

    Cons

    Extremely stressfull and understaffed beyond belief. Every day is horrifically challenging. The workload and expectations are incredibly high, and it is impossible to meet the requirements of the job specification due to the fact the stores constantly run on below minimal hours. H&M is also suffering from lack of succession......no training or development can be given to anyone as there are no hours spare in the day. As a result many stores now have vacancies that are almost impossible to fill as external candidates can a) Rarely cope or b) will not join the business now because of its ever growing bad reputation. Current employees are resigning on a weekly basis, especially store managers, department manager and visual merchandisers. Avoid this company at all costs.

    Advice to ManagementAdvice

    Take a long hard look at the way you running the business and take action. Continuing to manage the business the way you are will, ultimately, be its downfall.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Underpaid & Understaffed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Glasgow, Scotland
    Former Employee - Sales Advisor in Glasgow, Scotland

    I worked at H&M part-time

    Pros

    - the people
    - the discount

    Cons

    - Not very flexible with shifts
    - Always short staffed
    - For £6.44 p/hour you have to do the job of about 4 people
    - Customers are often dissastisfied as sales staff are unable to deliver basic customer service due to how understaffed store is
    - No support given to floor staff
    - Progression based on favouritism
    - Very stressful working environment

    Advice to ManagementAdvice

    - Appreciate all staff
    - Spend more time on the shop floor supporting staff

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at H&M? Share Your Experiences

H&M

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.