Harrods Reviews

Updated 24 September 2014
Updated 24 September 2014
65 Reviews
3.7
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
16 Ratings

Review Highlights

Pros
  • Staff discount is amazing, they really do take care of their staff (in 10 reviews)

  • Very good pay and great benefits for a retail job (in 5 reviews)


Cons
  • Sometimes it gets a bit quite on the shop floor (in 4 reviews)

  • Sale season can be very tough and tiring (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great staff perks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Sale Sales Associate  in  London, England
    Former Employee - Summer Sale Sales Associate in London, England

    I worked at Harrods as a contractor for less than a year

    Pros

    Amazing staff canteen, great discount, great salary. Felt like I was treated very well during my short time there (temporary summer sales period).

    Cons

    Little training on shop floor before starting shift so initially had very little clue about what I was doing.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great company culture, nice staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods as a contractor for more than 3 years

    Pros

    -Christmas ball
    -33% Harrods discount
    -Staff are all really friendly

    Cons

    -Needed more staff at busy xmas period so can be stressful
    -Tiring doing late shifts and working weekends!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great colleagues and magical environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Harrods full-time for more than 3 years

    Pros

    The staff discount, the staff canteen, good presentation, prestigious store, get to see celebrities and super cars, amazing people to work with, amazing personal development, christmas ball, staff extra10% off days,

    Cons

    easily replaceable, no progression or progression is incredibly slow, work-life balance is difficult in some departments

    Advice to ManagementAdvice

    corporate gym membership with local gyms or build one for staff.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    I learned a lot but the job was stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  London, England
    Former Employee - Supervisor in London, England

    I worked at Harrods full-time for more than a year

    Pros

    If you are willing to learn there is chance to become a manager quickly

    Cons

    No cash incentives for sales assistants

    Recommends
    No opinion of CEO
  6.  

    Great demands for a small salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Harrods Sales Associate  in  London, England
    Former Employee - Harrods Sales Associate in London, England

    I worked at Harrods full-time for less than a year

    Pros

    Being an employee at Harrods can open some doors to other Retail companies

    Cons

    We are very badly paid but constantly pressured to sell, sell, sell. But with even the comission, the salary is not enough to get by.

    Advice to ManagementAdvice

    There should be a focus on treating staff as well as treating customers well. And that means, dedicating more time to speak to them, about job satisfaction. Staff turnover is high at Harrods and it´s not only because of the low salaries.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    If you like to be treated like a slave then work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods full-time for less than a year

    Pros

    the pay is good and that is the only reason why people still work there!

    Cons

    The long-term staff are miserable and take this out on the new employees and treat them like their own personal assistant and tell you to do all these tasks which they needed to do themselves.
    Definitely do not work there as a christmas Temp as they get treated far worser!

    Advice to ManagementAdvice

    treat everyone equal and do not favour someone just because you know them well.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    rubbish place to work as chef

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chef  in  London, England
    Former Employee - Chef in London, England

    I worked at Harrods full-time for less than a year

    Pros

    the Italians chefs behave like the owners no disrespect for Italians people but you need to have some education and respect for other people all you know is boiling pasta and baking pizza remember we French chefs are fare better then you I swear I felt like doing zidane vs matterazi working with those people ..

    Cons

    they make 56 m profit and no staff meals they give you 8 pence bottle of water feel like miserable

    Advice to ManagementAdvice

    stop wearing suits and trainers its joke

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods full-time

    Pros

    Personal growth, discount, meeting new people

    Cons

    late shifts, management skills, training

    Advice to ManagementAdvice

    training

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good pay, great for learning, HORRIFIC culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Furniture Sales Associate  in  London, England
    Former Employee - Furniture Sales Associate in London, England

    I worked at Harrods full-time for more than 5 years

    Pros

    Learn what top-notch customer service looks like.
    Very good pay and great benefits for a retail job.
    33% discount on most purchases.
    Deep learning about a successful luxury business.
    You will leave prepared to face any hardship.

    Cons

    The culture is medieval, like a ruthless kingdom.
    Harrods prides itself in delivering heaven to its customers and HELL to its staff. It's like the whole company is a bully.
    The balance between rewards and punishments is hugely skewed towards the latter.
    The company says it wants to foster a culture of openness, creativity and "being yourself", but mistakes a punished severely - if you are not in the goods books, in which case you can get away with anything.
    Flagrant abuses of power and position, and HR is powerless.
    Newbies are overworked and disrespected.
    A culture of fear and backstabbing competition is encouraged and fostered.
    Unprepared managers who play politics are rewarded and promoted; good managers who play common sense and modern management skills are ostracised and pushed to leave.

    Advice to ManagementAdvice

    Creativity and innovation comes from learning from mistakes. Your corporate culture needs urgent change. Harrods has everything to be an amazing company, but the unhappiness of your employees is evident to your customers.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Harrods is a great place to work, its professional and has great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Luxury Sales Associate  in  London, England
    Current Employee - Luxury Sales Associate in London, England

    I have been working at Harrods full-time for more than 3 years

    Pros

    Great employee discount and offers.
    The best luxury good
    Great salary plus uncapped commission
    Great Training opportunities
    Able to move between different departments

    Cons

    Sometimes very strict, especially about shop floor staff.
    Badly designed staff canteen.
    Different Harrods managers can sometimes put try to manage you when its not their responsibility too.

    Advice to ManagementAdvice

    Think before speaking sometimes, concentrate on your own areas rather then getting involved in others.

    Recommends
    Negative Outlook
    Approves of CEO

Harrods Photos

Worked for Harrods? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.