Harrods Reviews

Updated 11 September 2014
Updated 11 September 2014
63 Reviews
3.7
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
15 Ratings

Review Highlights

Pros
  • Staff discount is amazing, they really do take care of their staff (in 9 reviews)

  • Friendly staff, Good looking women and good pay (in 5 reviews)


Cons
  • Sometimes it gets a bit quite on the shop floor (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company culture, nice staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods as a contractor for more than 3 years

    Pros

    -Christmas ball
    -33% Harrods discount
    -Staff are all really friendly

    Cons

    -Needed more staff at busy xmas period so can be stressful
    -Tiring doing late shifts and working weekends!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great colleagues and magical environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Harrods full-time for more than 3 years

    Pros

    The staff discount, the staff canteen, good presentation, prestigious store, get to see celebrities and super cars, amazing people to work with, amazing personal development, christmas ball, staff extra10% off days,

    Cons

    easily replaceable, no progression or progression is incredibly slow, work-life balance is difficult in some departments

    Advice to ManagementAdvice

    corporate gym membership with local gyms or build one for staff.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great demands for a small salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Harrods Sales Associate  in  London, England
    Former Employee - Harrods Sales Associate in London, England

    I worked at Harrods full-time for less than a year

    Pros

    Being an employee at Harrods can open some doors to other Retail companies

    Cons

    We are very badly paid but constantly pressured to sell, sell, sell. But with even the comission, the salary is not enough to get by.

    Advice to ManagementAdvice

    There should be a focus on treating staff as well as treating customers well. And that means, dedicating more time to speak to them, about job satisfaction. Staff turnover is high at Harrods and it´s not only because of the low salaries.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods full-time

    Pros

    Personal growth, discount, meeting new people

    Cons

    late shifts, management skills, training

    Advice to ManagementAdvice

    training

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    If you like to be treated like a slave then work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods full-time for less than a year

    Pros

    the pay is good and that is the only reason why people still work there!

    Cons

    The long-term staff are miserable and take this out on the new employees and treat them like their own personal assistant and tell you to do all these tasks which they needed to do themselves.
    Definitely do not work there as a christmas Temp as they get treated far worser!

    Advice to ManagementAdvice

    treat everyone equal and do not favour someone just because you know them well.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    rubbish place to work as chef

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chef  in  London, England
    Former Employee - Chef in London, England

    I worked at Harrods full-time for less than a year

    Pros

    the Italians chefs behave like the owners no disrespect for Italians people but you need to have some education and respect for other people all you know is boiling pasta and baking pizza remember we French chefs are fare better then you I swear I felt like doing zidane vs matterazi working with those people ..

    Cons

    they make 56 m profit and no staff meals they give you 8 pence bottle of water feel like miserable

    Advice to ManagementAdvice

    stop wearing suits and trainers its joke

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Harrods is a great place to work, its professional and has great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Luxury Sales Associate  in  London, England
    Current Employee - Luxury Sales Associate in London, England

    I have been working at Harrods full-time for more than 3 years

    Pros

    Great employee discount and offers.
    The best luxury good
    Great salary plus uncapped commission
    Great Training opportunities
    Able to move between different departments

    Cons

    Sometimes very strict, especially about shop floor staff.
    Badly designed staff canteen.
    Different Harrods managers can sometimes put try to manage you when its not their responsibility too.

    Advice to ManagementAdvice

    Think before speaking sometimes, concentrate on your own areas rather then getting involved in others.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    A bit like school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Café Assistant/Waiter  in  London, England
    Former Employee - Café Assistant/Waiter in London, England

    I worked at Harrods full-time for less than a year

    Pros

    Very well paid, decent hours, brilliant training wearing a suit, extremely formal and well managed business. Good discount once you've been there long enough to earn it.

    Cons

    Have to arrive very early, be extremely well presented at all times, know at the very least your floor like the back of your hand. Managers above can give remedial tasks as something to do. Cafeteria vibe/secuity/rules reminded me a lot of school years, with managers your teachers. Not so fun. I was told I had to leave essentially because other member(s) of staff didn't care for me that much.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good pay, great for learning, HORRIFIC culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Furniture Sales Associate  in  London, England
    Former Employee - Furniture Sales Associate in London, England

    I worked at Harrods full-time for more than 5 years

    Pros

    Learn what top-notch customer service looks like.
    Very good pay and great benefits for a retail job.
    33% discount on most purchases.
    Deep learning about a successful luxury business.
    You will leave prepared to face any hardship.

    Cons

    The culture is medieval, like a ruthless kingdom.
    Harrods prides itself in delivering heaven to its customers and HELL to its staff. It's like the whole company is a bully.
    The balance between rewards and punishments is hugely skewed towards the latter.
    The company says it wants to foster a culture of openness, creativity and "being yourself", but mistakes a punished severely - if you are not in the goods books, in which case you can get away with anything.
    Flagrant abuses of power and position, and HR is powerless.
    Newbies are overworked and disrespected.
    A culture of fear and backstabbing competition is encouraged and fostered.
    Unprepared managers who play politics are rewarded and promoted; good managers who play common sense and modern management skills are ostracised and pushed to leave.

    Advice to ManagementAdvice

    Creativity and innovation comes from learning from mistakes. Your corporate culture needs urgent change. Harrods has everything to be an amazing company, but the unhappiness of your employees is evident to your customers.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Not for the faint of heart...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruitment  in  London, England
    Former Employee - Recruitment in London, England

    I worked at Harrods full-time for more than 3 years

    Pros

    This place will break you down and then build you back up into a well oiled retailing machine. The first 6 months will be the hardest, but if you survive, all the riches of a world renowned brand with multi-billionaire owners can be yours. As well as gaining a huge amount of experience and training, you will also benefit from a company that is trying to move forward with the times. Whether it is advanced commission schemes or flexible working, Harrods is certainly aiming to be an employer of choice.

    Cons

    If you want to be a part of the roller coaster ride that is the Harrods experience, you will have to accept that there will be a period that you will not fit in. 6 months is usually the incubation period needed to really gain this acceptance, whilst purchasing a new wardrobe or dying your hair will usually be an essential part of that process.
    There has also been a long standing issue with some of the senior management. Harrods lives in a little world of its own. Unfortunately the inhabitants have evolved much like that of animals in the wild. Some of the directors/heads of actually believe that, as they are in a position of power, that they are at the 'top of food chain' acting and treating people as if they were pieces of meat. This is something that is trying to be changed, but it is so engrained in the company, it will be a long hard battle to overcome.

    Advice to ManagementAdvice

    Keep the tough Harrods working style, it really helps people develop into strong and empowered workers. Keep delayering the organisational structure and promote people that know that leadership isn't the same as tyranny.

    Recommends
    Positive Outlook
    Approves of CEO

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