Harrods

  www.harrods.com
  www.harrods.com

Harrods Reviews

Updated 25 November 2014
Updated 25 November 2014
72 Reviews
3.7
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
17 Ratings

Review Highlights

Pros
  • The staff discount is amazing and you meet some amazing people as well (in 12 reviews)

  • Very good pay and great benefits for a retail job (in 6 reviews)


Cons
  • Sometimes it gets a bit quite on the shop floor (in 4 reviews)

  • Dress code for back offices too (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    If high end retail is for you, you're in the right place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods part-time (more than an year)

    Pros

    - High profile clients can be really friendly and rewarding (can accept tips)
    - Generally nice people to work with
    - Great staff canteen
    - Always working towards a common goal

    Cons

    - Store is huge easy to feel like a number
    - Some really rude managers
    - Customers with unrealistic expectations

    Advice to ManagementAdvice

    Treat temp workers like they're permanent.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Temporary Sales Associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods full-time (less than an year)

    Pros

    Good pay for retail, Good team, Strong Work ethic in managers. Great opportunity to meet such a wide variety of people, genuinely wouldn't have met them anywhere else. Great opportunity to network in the staff canteen for those wanting to excel in the company.

    Cons

    The hours were a little inhumane, and the lack of commission which the permanent staff get for your hard work is a little disheartening.

    Advice to ManagementAdvice

    Bare in mind that temps are people too. But we appreciate you holding it down.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    No big deal, once you get in ;)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods full-time (more than 3 years)

    Pros

    Obviously it's the most luxurious department store in the world and anyone and everyone knows Harrods. If you want to progress in retail you have to have worked in Harrods. The staff discount is amazing and you meet some amazing people as well.

    Cons

    Difficult to progress as the ones who make it to the top don't leave (understandably). I feel Harrods is loosing its edge and it's becoming more corporate than traditional. The Britishness and the quality of Harrods is slowly disappearing.

    Advice to ManagementAdvice

    Understand your staff, work WITH your staff, educate yourselves on products and encourage the employees more and back them up for their progress.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    FANTASTIC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods as a contractor (less than an year)

    Pros

    Everyone Is really friendly and helps you settle in.
    33% discount in some areas and on staff 10% days 43%

    Cons

    Could be clearer about what is expected from us

    Advice to ManagementAdvice

    Maybe make it absolutely clear what the points of Improvement are.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Extremely professional with high standards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods

    Pros

    They treat their employees very well. Generous staff-discount and you are given a lot of responsibility. The systems put in place make your job much easier than in other places.

    Cons

    Management can sometimes be too demanding and if something goes wrong there is a lot of finger-pointing. Strict dress-code prevents any self-expression. Basic pay doesn't change much and one has to rely (a bit too much) on commission.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Luxury Sales Associate in London, England
    Current Employee - Luxury Sales Associate in London, England

    I have been working at Harrods as a contractor (less than an year)

    Pros

    Diverse employees from all over the globe.
    Great discount avaliable to employees.
    The new employee food court is great
    Salary is great for retail
    Great mangers extremely helpful and supportive

    Cons

    Working full time can get exhausting with a mixture of early and late shifts.
    Not having a weekend but instead two days off during random days of the week.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Don't work in Luxury Handbags

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Harrods full-time (less than an year)

    Pros

    Good discounts
    Some friendly staff
    Healthy and cheap staff food court

    Cons

    Pathetic, manipulative management
    No career progression
    Low salary
    Awful training

    Advice to ManagementAdvice

    Need new managers with human qualities

    Doesn't Recommend
    No opinion of CEO
  9.  

    Great staff perks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Sale Sales Associate in London, England
    Former Employee - Summer Sale Sales Associate in London, England

    I worked at Harrods as a contractor (less than an year)

    Pros

    Amazing staff canteen, great discount, great salary. Felt like I was treated very well during my short time there (temporary summer sales period).

    Cons

    Little training on shop floor before starting shift so initially had very little clue about what I was doing.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great company culture, nice staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods as a contractor (more than 3 years)

    Pros

    -Christmas ball
    -33% Harrods discount
    -Staff are all really friendly

    Cons

    -Needed more staff at busy xmas period so can be stressful
    -Tiring doing late shifts and working weekends!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great colleagues and magical environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Harrods full-time (more than 3 years)

    Pros

    The staff discount, the staff canteen, good presentation, prestigious store, get to see celebrities and super cars, amazing people to work with, amazing personal development, christmas ball, staff extra10% off days,

    Cons

    easily replaceable, no progression or progression is incredibly slow, work-life balance is difficult in some departments

    Advice to ManagementAdvice

    corporate gym membership with local gyms or build one for staff.

    Recommends
    Positive Outlook
    Approves of CEO

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