Harrods Reviews

Updated 22 October 2014
Updated 22 October 2014
69 Reviews
3.7
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
17 Ratings

Review Highlights

Pros
  • Staff discount is amazing, they really do take care of their staff (in 10 reviews)

  • Very good pay and great benefits for a retail job (in 5 reviews)


Cons
  • Sometimes it gets a bit quite on the shop floor (in 4 reviews)

  • late shifts, management skills, training (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    FANTASTIC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods as a contractor (less than an year)

    Pros

    Everyone Is really friendly and helps you settle in.
    33% discount in some areas and on staff 10% days 43%

    Cons

    Could be clearer about what is expected from us

    Advice to ManagementAdvice

    Maybe make it absolutely clear what the points of Improvement are.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Extremely professional with high standards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods

    Pros

    They treat their employees very well. Generous staff-discount and you are given a lot of responsibility. The systems put in place make your job much easier than in other places.

    Cons

    Management can sometimes be too demanding and if something goes wrong there is a lot of finger-pointing. Strict dress-code prevents any self-expression. Basic pay doesn't change much and one has to rely (a bit too much) on commission.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Luxury Sales Associate in London, England
    Current Employee - Luxury Sales Associate in London, England

    I have been working at Harrods as a contractor (less than an year)

    Pros

    Diverse employees from all over the globe.
    Great discount avaliable to employees.
    The new employee food court is great
    Salary is great for retail
    Great mangers extremely helpful and supportive

    Cons

    Working full time can get exhausting with a mixture of early and late shifts.
    Not having a weekend but instead two days off during random days of the week.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Don't work in Luxury Handbags

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Harrods full-time (less than an year)

    Pros

    Good discounts
    Some friendly staff
    Healthy and cheap staff food court

    Cons

    Pathetic, manipulative management
    No career progression
    Low salary
    Awful training

    Advice to ManagementAdvice

    Need new managers with human qualities

    Doesn't Recommend
    No opinion of CEO
  6.  

    Great staff perks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Sale Sales Associate in London, England
    Former Employee - Summer Sale Sales Associate in London, England

    I worked at Harrods as a contractor (less than an year)

    Pros

    Amazing staff canteen, great discount, great salary. Felt like I was treated very well during my short time there (temporary summer sales period).

    Cons

    Little training on shop floor before starting shift so initially had very little clue about what I was doing.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great company culture, nice staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods as a contractor (more than 3 years)

    Pros

    -Christmas ball
    -33% Harrods discount
    -Staff are all really friendly

    Cons

    -Needed more staff at busy xmas period so can be stressful
    -Tiring doing late shifts and working weekends!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great colleagues and magical environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Harrods full-time (more than 3 years)

    Pros

    The staff discount, the staff canteen, good presentation, prestigious store, get to see celebrities and super cars, amazing people to work with, amazing personal development, christmas ball, staff extra10% off days,

    Cons

    easily replaceable, no progression or progression is incredibly slow, work-life balance is difficult in some departments

    Advice to ManagementAdvice

    corporate gym membership with local gyms or build one for staff.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I learned a lot but the job was stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in London, England
    Former Employee - Supervisor in London, England

    I worked at Harrods full-time (more than an year)

    Pros

    If you are willing to learn there is chance to become a manager quickly

    Cons

    No cash incentives for sales assistants

    Recommends
    No opinion of CEO
  10.  

    Great demands for a small salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Harrods Sales Associate in London, England
    Former Employee - Harrods Sales Associate in London, England

    I worked at Harrods full-time (less than an year)

    Pros

    Being an employee at Harrods can open some doors to other Retail companies

    Cons

    We are very badly paid but constantly pressured to sell, sell, sell. But with even the comission, the salary is not enough to get by.

    Advice to ManagementAdvice

    There should be a focus on treating staff as well as treating customers well. And that means, dedicating more time to speak to them, about job satisfaction. Staff turnover is high at Harrods and it´s not only because of the low salaries.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods full-time

    Pros

    Personal growth, discount, meeting new people

    Cons

    late shifts, management skills, training

    Advice to ManagementAdvice

    training

    Recommends
    Positive Outlook
    Approves of CEO

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