Harrods

  www.harrods.com
  www.harrods.com

Harrods Reviews

Updated 10 December 2014
Updated 10 December 2014
75 Reviews
3.5
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
19 Ratings

Review Highlights

Pros
  • The staff discount is amazing and you meet some amazing people as well (in 12 reviews)

  • Very good pay and great benefits for a retail job (in 6 reviews)


Cons
  • Sometimes it gets a bit quite on the shop floor (in 4 reviews)

  • Dress code for back offices too (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work, I love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England
    Current Employee - Account Manager in London, England

    I have been working at Harrods full-time (more than an year)

    Pros

    Excellent benefits for all staff members in all roles...

    Cons

    Retail hours aren't always great, but comes with working in that environment!

    Advice to ManagementAdvice

    It would be great to have a lounge / comfy area to sit & relax during breaks as we're always in our feet, not just where you can sit & eat.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    If high end retail is for you, you're in the right place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods part-time (more than an year)

    Pros

    - High profile clients can be really friendly and rewarding (can accept tips)
    - Generally nice people to work with
    - Great staff canteen
    - Always working towards a common goal

    Cons

    - Store is huge easy to feel like a number
    - Some really rude managers
    - Customers with unrealistic expectations

    Advice to ManagementAdvice

    Treat temp workers like they're permanent.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Temporary Sales Associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods full-time (less than an year)

    Pros

    Good pay for retail, Good team, Strong Work ethic in managers. Great opportunity to meet such a wide variety of people, genuinely wouldn't have met them anywhere else. Great opportunity to network in the staff canteen for those wanting to excel in the company.

    Cons

    The hours were a little inhumane, and the lack of commission which the permanent staff get for your hard work is a little disheartening.

    Advice to ManagementAdvice

    Bare in mind that temps are people too. But we appreciate you holding it down.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Poor organizational culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods full-time (more than 8 years)

    Pros

    Good flexibity and work/life balance when possible. Good training courses for management staff. Good benefit packages including private health cover for senior managers.

    Cons

    Very poor career progression. Very low compensation for most employees. HR approach is driven by the demand on the company in the employment market. Very poor implementation of motivation approaches.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Our department has the lowest satisfaction rating in 5 years due to poor managersand are -63% lower than store average.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Experience in Knightsbridge, England
    Former Employee - Customer Experience in Knightsbridge, England

    I worked at Harrods full-time (more than 3 years)

    Pros

    Staff discount, Friends made, customer interaction

    Cons

    Staff turnover at a record level, satisfaction result never mentioned to the team as they were at a record low. Good staff all left due to culture of negativity and low moral. Emphasis on discipline for providing feedback and trying to work through departmental issues. Poor managers who do not respect staff but sing their praises in public to reduce evidence against them. Carefully monitored and no flexibility given to carry out duties.

    Advice to ManagementAdvice

    Be honest with the team and acknowledge that you have let them and the company down through negativity and the feeling that every team member is only a number who can simply be replaced. General store doing well, you are the pocket of managers who have hidden behind your personal relationships with key stakeholders. Please allow and encourage the good staff to find better opportunities elsewhere for their own happyness.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    No big deal, once you get in ;)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods full-time (more than 3 years)

    Pros

    Obviously it's the most luxurious department store in the world and anyone and everyone knows Harrods. If you want to progress in retail you have to have worked in Harrods. The staff discount is amazing and you meet some amazing people as well.

    Cons

    Difficult to progress as the ones who make it to the top don't leave (understandably). I feel Harrods is loosing its edge and it's becoming more corporate than traditional. The Britishness and the quality of Harrods is slowly disappearing.

    Advice to ManagementAdvice

    Understand your staff, work WITH your staff, educate yourselves on products and encourage the employees more and back them up for their progress.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    FANTASTIC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods as a contractor (less than an year)

    Pros

    Everyone Is really friendly and helps you settle in.
    33% discount in some areas and on staff 10% days 43%

    Cons

    Could be clearer about what is expected from us

    Advice to ManagementAdvice

    Maybe make it absolutely clear what the points of Improvement are.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Extremely professional with high standards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harrods

    Pros

    They treat their employees very well. Generous staff-discount and you are given a lot of responsibility. The systems put in place make your job much easier than in other places.

    Cons

    Management can sometimes be too demanding and if something goes wrong there is a lot of finger-pointing. Strict dress-code prevents any self-expression. Basic pay doesn't change much and one has to rely (a bit too much) on commission.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Luxury Sales Associate in London, England
    Current Employee - Luxury Sales Associate in London, England

    I have been working at Harrods as a contractor (less than an year)

    Pros

    Diverse employees from all over the globe.
    Great discount avaliable to employees.
    The new employee food court is great
    Salary is great for retail
    Great mangers extremely helpful and supportive

    Cons

    Working full time can get exhausting with a mixture of early and late shifts.
    Not having a weekend but instead two days off during random days of the week.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Don't work in Luxury Handbags

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Harrods full-time (less than an year)

    Pros

    Good discounts
    Some friendly staff
    Healthy and cheap staff food court

    Cons

    Pathetic, manipulative management
    No career progression
    Low salary
    Awful training

    Advice to ManagementAdvice

    Need new managers with human qualities

    Doesn't Recommend
    No opinion of CEO

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