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Harrods Reviews

Updated 10 April 2015
93 reviews filtered by
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3.3
93 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
26 Ratings

Pros
  • The staff discount is amazing and you meet some amazing people as well (in 12 reviews)

  • Very good pay and great benefits for a retail job (in 6 reviews)

Cons
  • Sometimes it gets a bit quite on the shop floor (in 4 reviews)

  • Dress code for back offices too (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Personal Assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods full-time

    Pros

    - Great benefits
    - Lots of opportunities

    Cons

    - can be demanding due to high expectations

  2. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer
    Former Employee - Buyer

    I worked at Harrods

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Good benefits, competitive salary, fantastic opportunities for development

    Cons

    unrealistic expectations, bureaucratic, long hours

    Advice to Management

    Listen and get everyone involved. Managers have too much power they wield!

  3. love it!!!!!! want to be back

    Worked as Xmas temp sales selling men's underwears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support in Knightsbridge, England
    Former Employee - Sales Support in Knightsbridge, England

    I worked at Harrods full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - amazing colleges, always friendly and helpful, always there to save your life when you make trouble
    - amazing staff discount !!!!
    - get to meet a lot of people everyday, good or bad, always learn something when deal with them, i was literally looking forward to get back to shop floor every night!!!! you never know what will happen on the shop floor
    - amazing canteen, sooooo much choice
    - well paid
    - time really flies when it's busy, forget breaks all the time lol
    - soooo many more, go see yourself!!!

    Cons

    - didn't have enough to sale the first/second day of Xmas sales
    - you might just run into a not-so-good manager, good luck with that
    - sometimes customers are rude, but who are we kidding, we're hired to serve people
    - when it gets really busy and you have to serve different ones at the same time, things can get messy and customers will get angry (but it's not my fault, there's just way too many customers)

    - sure there will be something else in other department, you need to see for yourself, retailing isn't for everyone

    Advice to Management

    - maintain good communications between different departments, keep all shelves/racks busy all the time!!! you don't know how disappointed people can get when they can't get what they were looking for in Harrods, especially boxing day when it all starts... the least thing they wanna hear is "sorry we don't have any more of that"

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  5. High Class, Non progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harrods

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very friendly atmosphere, with opportunity to meet people from various parts of the world,celebrities included. Very reasonable pay.

    Cons

    Not much opportunity for progression

  6. Difficult shifts/hours but great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Harrods full-time (more than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly teams, great products to learn about, lots of different departments to move in to

    Cons

    Long hours, can be stressful and inconsistent management direction

    Advice to Management

    Store needs more direction to ensure consistency

  7. Fantastic experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Luxury Sales Associate in London, England
    Former Employee - Luxury Sales Associate in London, England

    I worked at Harrods

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you are wanting a long term career in the fashion industry best place to learn. Second to none sales experience recognized world-wide that will stand you in good stead.

    Cons

    Very long hours, quite intimidating management

    Advice to Management

    Some of the best work experience I have ever had. Long and hard but well worth it!

  8. Harrods is trying to be good employer but far from it. Bless them....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in London, England
    Former Employee - Associate in London, England

    I worked at Harrods full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice colleagues. Nice setting expectations. Safe work environment.

    Cons

    Very poor management styles. No progression or appreciation for hard work. Personal development is very limited and surrounded with non sense rules...

    Advice to Management

    Get rid of the old schools who have been in senior positions for over 15 years or hire newer generations to educate them!

  9. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Sales Associate in London, England
    Former Contractor - Sales Associate in London, England

    I worked at Harrods as a contractor (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good discounts, compensation, work-life balance, great employees

    Cons

    Although not a problem for myself, but the hours can be a bit intense

    Advice to Management

    It would be great to have a lounge comfy area to sit & relax during breaks

  10. Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Harrods full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Goods salary
    Flexi hours
    Decent work life balance

    Cons

    uncooperative colleagues who are not keen on sharing knowledge
    lack of documentation on processes

    Advice to Management

    Try to retain staff as there is a high staff turnover rate in the IT dept

  11. Decent part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England
    Former Employee - Sales Associate in London, England

    I worked at Harrods part-time (more than 5 years)

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Staff discount
    Commission and base salary good for retail job
    Decent food in canteen and good looking female staff

    Cons

    Poor management,
    No flexibility
    No career progression
    Lot of bureaucracy makes it difficult to get holidays in

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