Heartland Payment Systems

  www.heartlandpaymentsystems.com
Work in HR? Unlock Free Profile

Heartland Payment Systems Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

2.9 227 reviews

54% Approve of the CEO

Heartland Payment Systems Chairman and CEO Bob Carr

Bob Carr

(181 ratings)

40% of employees recommend this company to a friend

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person(in 23 reviews)

  • Their customer service team is the best I've ever seen(in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management(in 20 reviews)

  • Most of the sales force is unhappy due to the way management is treating them(in 18 reviews)

227 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Get what you give.

    Territory Manager (Current Employee) South Florida, FL (US)

    ProsI made a leap of faith and left a job to come to heartland and make the change.
    -Great comp plan
    -Great benefits
    -w-2 employment
    -Great trips
    -freedom to write your own pay check
    -Great product

    Cons-No office here
    -customer service calls late.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    All around great company, pay, gym and benefits!!!

    Customer Advocate (Current Employee) Jeffersonville, IN (US)

    ProsGreat pay. Free 24/7 gym with personal trainers. Health insurance is great with low deductible for singles. Fully staffed cafeteria to cook what you want how you like it, along with daily specials. Good energy throughout the building. Relaxed working environment. Management or Leads treat you fairly, you will get the occasional "Micro-Manager" though. Bob Carr, CEO is a positive person that honestly is just like me and you and wants the company to be happy and succeed.

    ConsDepartments that are open 24/7 will usually start employment at late shift. Also, holidays you can be scheduled if no one volunteers, however the holiday bonus is enough to make anyone want to work on Christmas! Human Resources can be a pain when a situation occurs that you'd like to appeal.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    you decide the outcome of your career

    Relationship Manager (Current Employee) Houston, TX (US)

    Prosunlimited income, flexibility, great for the aggressive sales market.

    Consnone that i can think off

    Advice to Senior Managementre consider when a employee makes a mistake

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good place overall

    Customer Advocate (Current Employee) Jeffersonville, IN (US)

    ProsThe work is easy. All you have to do as Customer Advocate is show up on time (very important!), answer the phone, and do your best to help the caller. Supervisors and other people on your team are there to help if you need it.
    There is a nice gym (free), cafeteria (not free), and day care (also not free).

    ConsIn the Jeffersonville office it seems as if everyone is related either by birth or by marriage and opportunities depend on who you know (or at least it appears that way)

    Advice to Senior ManagementPlease consider letting more people work from home

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Success depends on where you live, your connections, if you have a niche in a specific market, & drive/self-motovation.

    Relationship Manager (Former Employee) Chicago, IL (US)

    ProsIndustry/technical training provided, as well as a great online learning center to refer to.
    Good work-life balance since working independently.
    Some potential growth into Team leadership role if start out in sales.
    Some benefits provided.

    ConsNo business owner likes paying payment processing fees, so they automatically don't like what you're selling.
    If you don't have a strong network in a niche market (restaurant/bar industry, medical, etc.) it's really tough in a big city, like Chicago, b/c it’s already flooded with competition.
    No local office so you work from home and have weekly team meetings at a coffee shop, or the like.
    It’s 100% commission so if you're not disciplined enough to work from home, self motivated, and willing to beat the pavement every day, then you're probably not going to be very successful.

    Advice to Senior ManagementGet your act together with Division & Team Leadership. Hire recruiters to find good leaders, and sales reps.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Big Company - Big Potential - Big Heart

    Senior Marketing Director (Former Employee) Princeton, NJ (US)

    ProsHeartland values character, intelligence, work ethic and integrity in a person more than 10 Harvard MBAs. The cream rises to the top, and there's little room for politics or brown-nosing. It's an entrepreneur's dream: the perfect combination of Fortune 1000 and fortune building possibilities.

    ConsNot the place for anyone who doesn't like change or hard work. Feels a lot like running your own business - you want a better work-life balance, but you're constantly energized to get one more thing done. )Of course, for some of us, that's a Pro, not a Con :)

    Advice to Senior ManagementWith a flat org structure and a lot of cross-function, communication could be improved. Perhaps a little more accountability and hierarchy would help.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Unethical Management

    Information Technology (Former Employee) Plano, TX (US)

    ProsPay seems high at first; some good people in the lower ranks...

    ConsIf you are a single healthy man between the ages of 22 and 45, this is a good place for you but if not, the upper management will find a way to get rid of you. They pretend to be interested in how employees feel and what they think, but they use any information against you. For example they fabricate reasons to get rid of anyone who has high medical expenses (like anyone who has had a baby, has young kids or anyone with a chronic health problem). To make matters worse, the health benefits are terrible anyway. If you want to move up to management, don't work hard, just get in with the right clicques.

    Advice to Senior ManagementIf you are not the ones promoting the unethical behavior of your middle and upper management, start cleaning house. Your turnover rate and backstabbing middle management is making you a joke in the industry.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Internal Competition

    Relationship Manager (Current Employee) South Florida, FL (US)

    ProsGreatest Bonus in the Industry for signing a new merchant.

    ConsSince it's a 100% Performance based position, the sales Rep should work as a Independent Contractor and not as a W2 employee, so you would have the opportunity to right off a lot more expenses on tax return.
    Even as a employee, you have no protected territory and your managers could pretty much be your competitor.

    Advice to Senior ManagementConsider change in the sales system to retain your top sellers and avoid high turnover.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    OK Job

    Customer Service Manager (Current Employee)

    ProsLocation - close to Interstate. Campus - beautiful and well maintained. Training Opportunities - plentiful.

    ConsSalary - much lower than industry average for Customer Service Management

    Advice to Senior ManagementShould make all management attend DDI seminars, not just lower/middle management. All customer advocates should attend better customer service training, not just product/industry training. Office culture is typical for a once small but now large corporate environment.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    3 people found this helpful  

    Micro Manage all of your time - while you are a straight commission rep

    Anonymous Employee (Former Employee)

    ProsThe technology side of things is good

    ConsVery low commission, micro management, high quotas with little or no thought to whether you are out in the boonies or New York City

    Advice to Senior ManagementPay more attention to the employees feed back

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Worked for Heartland Payment Systems? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.