Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
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Heartland Payment Systems Reviews

Updated 24 September 2014
Updated 24 September 2014
239 Reviews
3.0
239 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
190 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • They have forgotten about the sales reps and have become all about a spreadsheet and micromanagement (in 22 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great Company to learn about payment systems, lots of training and self learning opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager  in  New York, NY (US)
    Former Employee - Relationship Manager in New York, NY (US)

    I worked at Heartland Payment Systems full-time for more than 8 years

    Pros

    Heartland is good to work for because they are a one stop shop and neatly package processing and payroll for you to sell.

    Cons

    They have forgotten about the sales reps and have become all about a spreadsheet and micromanagement. My day became all about what Heartland managers wanted not what I needed.

    Advice to ManagementAdvice

    Stop hiring managers from outside of Heartland, they don't know the culture, promote from within like you always did but give them a salary so they can concentrate on managing and pay reps better if they are residual only.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Heart is in the right place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Pros

    The CEO is down to earth and exemplifies the company's culture of caring so that it permeates throughout the company. Everyone I've ever interacted with is with that program so it's very cool to be around folks who feel appreciated and know how to appreciate one another.

    Cons

    You really want to be about your game and continually up it so there's a realistic intolerance for slackers. You need to be able to make worthwhile contributions or you're not carrying your weight and not everyone is going to reach out to help you.

    Advice to ManagementAdvice

    Stay out in the field more to see the perspective of your workforce.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I have been employed at HPS for over fifteen years at different Levels of Sales, Training, Support and Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Manchester, NH (US)
    Current Employee - Relationship Manager in Manchester, NH (US)

    I have been working at Heartland Payment Systems full-time for more than 10 years

    Pros

    Heartland is a company of integrity and unlimited earning potential with constant technological growth and movement for improved product offering.

    Cons

    No Sales protected territories limit your earning potential and make the company look bad for having multiple reps calling on the same businesses in the same areas.

    Advice to ManagementAdvice

    Stop squeezing more Sales Reps into areas where current reps are performing above sales Goals

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    upper management has no clue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Division Manager  in  Oklahoma City, OK (US)
    Current Employee - Division Manager in Oklahoma City, OK (US)

    I have been working at Heartland Payment Systems full-time for more than 3 years

    Pros

    Some good people but not enough to run a company this size.

    Cons

    too many ego-driven chiefs and not enough smart people. they fire good sales people at a whim if they don't make their numbers. Marketing is a joke, no support, only some design guru who doesn't support the different divisions.

    Advice to ManagementAdvice

    hire some good people who know what they're doing and understand the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Chaotic Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Plano, TX (US)
    Former Employee - Anonymous Employee in Plano, TX (US)

    I worked at Heartland Payment Systems full-time

    Pros

    Good place to learn new technologies. Laid back environment. Bonuses were a nice perk.

    Cons

    Constantly changing technologies; too many changes occurring at the same time lead to confusion, mistakes and frustration. Each team had their own approach, often approaches did not work well together. Teams often did not coordinate with others before making changes that impacted other teams. Little sharing of project knowledge. Each person had to learn business on their own. Little training.

    Advice to ManagementAdvice

    Slow down rate of change to reduce stress and increase product quality.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful  

    I loved working there until they laid off the service department with no warning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time for more than a year

    Pros

    They are very service oriented. They treat their customers very well.

    Cons

    No base pay for the sales people, reps running over each other in every city.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Heartland is a leading innovative payment technologies company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Gilbert, AZ (US)
    Current Employee - Relationship Manager in Gilbert, AZ (US)

    I have been working at Heartland Payment Systems full-time for less than a year

    Pros

    Working with Heartland allows you the opportunity to determine your on wealth and salary.

    Cons

    If you aren't a hunter and a go getter this job isn't for you.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    It's a fantastic company that takes its employees seriously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate  in  Jeffersonville, IN (US)
    Current Employee - Customer Advocate in Jeffersonville, IN (US)

    I have been working at Heartland Payment Systems full-time for more than 3 years

    Pros

    Very loyal to its employees. Family oriented. Many perks include onsite daycare, full gym w/ sauna, full-service cafeteria, onsite car detailing, onsite massage therapy, "sleep" rooms, company paid trips, summer picnics and Christmas parties, company paid sporting event tickets and so so much more. Great place!

    Cons

    New hire hours can be a bit rough. It usually starts as a 10a-7p. Any other "Cons" would most likely seem trivial compared to all the other amazing benefits and workplace environment.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Avoid the Campus Solutions Division - In Pittsburgh PA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Pittsburgh, PA (US)
    Current Employee - Management in Pittsburgh, PA (US)

    I have been working at Heartland Payment Systems full-time for more than 3 years

    Pros

    Co-workers are enjoyable and nice, even though their faces (and attitudes) look like they're marching on the Trail of Tears...forever.

    Cons

    Executive Management and Directors are extremely (extremely is too weak a word here) inexperienced in an Enterprise atmosphere, and consistently fail to see their shortcomings even when presented to them in a professional and constructive way. Severe and absolute suppression of innovation and creativity from the top-down. It explains why there still COBOL based (and proud of it!). Consultants are empowered, FTE's are not. It's common for Director's to take direction from 3rd tier subordinates...it's fascinating to see.

    Advice to ManagementAdvice

    Corporate should really consider coming in and cleaning house. This Division is fraught with ineptitude, un-professional, demeaning, degrading management, which habitually demoralizes and degrades FTE's.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great place to learn IT fast.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time for more than 5 years

    Pros

    Great flexibility in schedule. You are exposed to some of the latest technologies, but you better learn quickly. Make sure to learn from your peers too.

    Cons

    The mid-level management is not trained to manage people. Instead, they have promoted technical folks who do not always have a passion or understanding of management.

    Advice to ManagementAdvice

    Adjust with the market cost of technical labor.

    Approves of CEO

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