Heartland Payment Systems

www.heartlandpaymentsystems.com
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Heartland Payment Systems Reviews

Updated 18 February 2015
Updated 18 February 2015
265 Reviews
3.1
265 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
204 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 21 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Excellent company prior to breach but low pay. After breach, not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Pros

    Mission, team work, people I worked with, exciting atmosphere, fast growth.

    Cons

    Low pay, brainwashing, drink the kool aid atmosphere.

    Advice to ManagementAdvice

    Pay commensurate with industry.

  2.  

    Consistent Growth Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Standard benefits package
    Innovative sales compensation package

    Cons

    Spotty executive communication consistency
    Heavily driven by sales culture

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I have had a great experience at Heartland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Heartland Payment Systems

    Pros

    Company culture, compensation, nice people all around

    Cons

    Its getting to be a big company with more bureaucracy

    Advice to ManagementAdvice

    Find a successor to the great founder and CEO, who is nearing retirement age

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Strong culture that offers the opportunity for employees to create an incredible life style!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    Heartland is an honest and ethical company that operates in an industry where others often bend the rules. heartland offers world-class service and products. Fast pace environment where entrepreneurs thrive because of the autonomy and income potenial. On the flip side, people lacking work ethic or discipline weed themselves out pretty fast. Company is growing, which opens up so many opportunities for promotions and new roles. Ton's of recognition and incentive programs to reward results. The company truly rewards the individuals who bring value to the organization and deliver results.

    Cons

    Some of the systems and reporting avenues can improve. For example, some of the reporting is done through email, which will evolve over time. The CRM is also an opportunity to build in a robust prospect pipeline with a disposition function. Work life balance can be a challenge at times, but then again it falls more on the employee to turn off the cell phone when deciding not to work.

    Advice to ManagementAdvice

    Continue to invest in hiring top talent, training and development of the talent, and rewarding the ones who consistently deliver the results. The sales leadership training will provide huge returns. Continue to lead with the innovative technology.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    This company needs work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Jeffersonville, IN (US)
    Current Employee - Project Coordinator in Jeffersonville, IN (US)

    I have been working at Heartland Payment Systems full-time (more than 8 years)

    Pros

    A lot of well tenured employees that know the industry and their job very well. Training is so-so for new employees.

    Cons

    Management is somewhat of a joke. Some members of management have absolutely no clue what is going on within their teams. So many expectations and constantly piling on the work with no additional help or pay. The morale is the worst that it has been in the past 7 years that I have worked at the service center. Way too many "Directors" and "Executive Directors" within some departments and divisions. Pay increases are consistently getting smaller. Internal intraweb website, MyHPY is a joke because it is consistently praising everyone outside of the service center. Service center employees are always getting the short end of the stick. During my tenure, our wonderful leadership team has taken so much from everyone it has drained everyones morale to the lowest depths. For the people that work 10 hours a day, like myself, and work from home unpaid and unrecognized, I question why we do it. Awards and praise go to those that always sit with the directors and bosses. Very very sad to see. Many good employees are fed up. Underpaid , overworked and most definitely under appreciated.

    Advice to ManagementAdvice

    Listen to your employees. Communicate to your employees. Go to bat for your employees so they get the pay they deserve instead of just being a "yes" person like most puppets within management in the HSC. What does it matter.... No one will read this and change anything. So sad for such a great company offering so much for businesses, but care so little about their HSC employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Scrum Master

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems

    Pros

    They are trying to move to Scrum Agile

    Cons

    Seems as though the company is going through an identity crisis and communication of their vision is lacking substance. Maybe they've been in acquiring mode too long?

    Neutral Outlook
    No opinion of CEO
  8. 8 people found this helpful  

    Unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems

    Pros

    Work from home office. Calling on small to medium local businesses. Customer service dept is great!

    Cons

    No integrity, they just want you to get the sale. Sleazy industry, as everyone out there does credit card processing. Most businesses say they get tons of calls a day saying "we could beat their price". Very difficult to sell this product. Micro-managers.

    Advice to ManagementAdvice

    Don't hire bullies for managers. The way to get your people motivated is not to demoralize!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 7 people found this helpful  

    Corporate Bureacharcy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Indianapolis, IN (US)
    Former Employee - Relationship Manager in Indianapolis, IN (US)

    I worked at Heartland Payment Systems

    Pros

    This is a good place to learn the industry for short term only. Cult like enviroment

    Cons

    They will brainwash you into drinking the "Heartland Koolaid" but it is all smoke & mirrors. You are never really truly vested as soon as you leave they are figuring out a way to not pay you. They pull the strings out from underneath you without notice,never think twice about the employees or merchants always looking to enhance their bottom line. They just stopped paying Amex residuals to any former employee even though they are receiving BIG PAYOUTS from the Opt Blue program. My estimate is this was done to approx 300-400 people at an average of $300 per month. Wow they just added $120,000 monthly to their bottom line. My current processor pays 35-40 basis points on this program plus around 85 basis points if they are on one point pricing. They expect you to honor your agreement after you leave but they sure don't honor theirs. Existing employees know this & are too scared to leave afraid they will get the rug pulled from under them.

    Advice to ManagementAdvice

    Practice what you preach. Most of you couldn't sell your way out of a paper bag. You sit at your home office barking orders,micro managing & control the tote board but do nothing to help you at the end of the day. With this MLM scheme they are the only ones truly getting paid by HPS all off the sweat & hard work of their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Wonderful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist in Santa Ana, CA (US)
    Former Employee - Payroll Specialist in Santa Ana, CA (US)

    I worked at Heartland Payment Systems

    Pros

    Work life balance; motivational management; great culture

    Cons

    salaries not competitive in the marketplace

    Recommends
    Approves of CEO

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