Heartland Payment Systems

www.heartlandpaymentsystems.com

Heartland Payment Systems Reviews

Updated 11 January 2015
Updated 11 January 2015
257 Reviews
3.1
257 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
201 Ratings

Review Highlights

Pros
  • Calls at Heartland Service Center are answered in less than 6 seconds by a LIVE person (in 23 reviews)

  • Their customer service team is the best I've ever seen (in 15 reviews)


Cons
  • Industry low residuals, sales reps pay for the sacred endorsements, micro management (in 21 reviews)

  • Most of the sales force is unhappy due to the way management is treating them (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Wonderful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist in Santa Ana, CA (US)
    Former Employee - Payroll Specialist in Santa Ana, CA (US)

    I worked at Heartland Payment Systems

    Pros

    Work life balance; motivational management; great culture

    Cons

    salaries not competitive in the marketplace

    Recommends
    Approves of CEO
  2.  

    Solid, honest, fast-growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Jeffersonville, IN (US)
    Current Employee - Anonymous Employee in Jeffersonville, IN (US)

    I have been working at Heartland Payment Systems full-time (more than an year)

    Pros

    Smart people, laid back culture, good pay.

    Cons

    Vacation policy leaves much to be desired.

    Advice to ManagementAdvice

    Please fix your vacation policy.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Consultant
    Current Employee - Implementation Consultant

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Very compassionate and caring

    Cons

    could use a raise :)

    Recommends
    Positive Outlook
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  5. 2 people found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Seattle, WA (US)
    Former Employee - Relationship Manager in Seattle, WA (US)

    I worked at Heartland Payment Systems

    Pros

    No cap on earning, residual income.

    Cons

    No base salary, 100% commission only position. This is a difficult thing to do if you're just starting out.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advocate
    Former Employee - Customer Service Advocate

    I worked at Heartland Payment Systems full-time (more than an year)

    Pros

    Beautiful facilities including a full gym and cafe, superior training staff

    Cons

    Didn't always think that the procedures made sense. In the call center I think technical support and customer service should be handled by separate queues.

    Advice to ManagementAdvice

    Continue being supportive and encouraging to the associates. Have a zero tolerance toward negativity and gossip in the workplace.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Company that tries to ensure satisfaction of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than 5 years)

    Pros

    benefits training work life balance to an extent

    Cons

    lack of flexibility lack of accountability on some employees and time off policies

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Milwaukee, WI (US)
    Former Employee - Sales in Milwaukee, WI (US)

    I worked at Heartland Payment Systems full-time (more than an year)

    Pros

    Income opportunity is limitless, it's commission base so your time is your own but to make it you must be working

    Cons

    Only commissions, training is lacking, starting is difficult because of the lack of training. I've heard the training has gotten better.

    Advice to ManagementAdvice

    More training

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 6 people found this helpful  

    Yeah....no thanks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager

    I worked at Heartland Payment Systems

    Pros

    Payroll is a good product

    Cons

    The micro managing was INSANE!! Management that couldn't sell their way out of a paper bag would give you these "great" new selling techniques and then it would change a month or two later. Generally you won't find many veterans here anymore like you once did, why would you? If you actually know the industry there are a TON of companies that can do everything HPS does but without the bs 2-5 bps for monthly billing, without the $25 monthly service fee etc etc. Also if you know what you're doing,myou will make MUCH more money with almost any other company out there. ISO's are not the devil that they brainwash reps into thinking they are. The vast majority of iso's out there can do everything HPS does.

    Advice to ManagementAdvice

    Learn to support reps and not treat them like a number. STOP micromanaging!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources - IT in Plano, TX (US)
    Current Employee - Human Resources - IT in Plano, TX (US)

    I have been working at Heartland Payment Systems full-time (less than an year)

    Pros

    - good culture
    - work/life balance
    - not micromanaged
    - use latest technologies
    - promote within

    Cons

    - could improve benefits

    Recommends
    Positive Outlook
    Approves of CEO

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