Hilton Worldwide
3.3 of 5 577 reviews
www.hiltonworldwide.com McLean, VA 5000+ Employees

Hilton Worldwide Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.3 577 reviews

                             

77% Approve of the CEO

Hilton Worldwide President and CEO Christopher Nassetta

Christopher Nassetta

(249 ratings)

62% of employees recommend this company to a friend
577 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "if you enjoy travelling, the team member travel plan is awesome"
    in 21 reviews
  • "Good benefits such as discount room rates and employment growth"
    in 23 reviews
Cons:
  • "the work/life balance was difficult because they varied dramaticlly"
    in 19 reviews
  • "Long hours are expected, not much time off"
    in 28 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Very good company, too many bureacracies though

Sales Coordinator (Former Employee)

I worked at Hilton Worldwide full-time for more than 3 years

ProsProfessional development, properties all over the world allowing you to try out different places which is great for your career. Benefits and staff rates are also very good!

ConsToo many bureacratic issues, whenever you try to do something there's always lots of approvals to go through, sometimes irrealistic guidelines to each hotel's reality and also as a manager you are asked to do lots of reports.

Advice to Senior ManagementSimplify on procedures. If people spend most of their time filling reports they cannot focus on generating revenue for their hotels.

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It is realy fantastic. All the people there are nice.

Executive Assistant (Current Employee)
London, England

I have been working at Hilton Worldwide part-time for less than a year

ProsPeople there are really really nice. Food is great.

ConsA little far from where I live

No, I would not recommend this company to a friend

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A company that is good option to work for in hospitality

Supervisor (Former Employee)
London, England

I worked at Hilton Worldwide full-time for more than 3 years

ProsIt is a good company in general. In many cases there are many opportunities for someone to grow and relatively fast. Very good benefits program for the staff members. Organized

ConsEvery hotel is different in terms of location and business needs. There not much focus on development of the staff. There too many standards and policies that are barely followed. There is inconsistency and differencies from one hotel to another that might become frustrating.

Advice to Senior ManagementInvest on training and development of your staff.

Yes, I would recommend this company to a friend

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industrial placement sales and marketing interview

Sales and Marketing (Current Employee)
Lancaster, England

I have been working at Hilton Worldwide as an intern for less than a year

Prosfairly easy, stay calm and make sure looking at the screen

Consvideo chat interview therefore do not hacve any interaction with the interviewer makes me a little nervious

Advice to Senior ManagementN/a

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Reception Supervisor

Reception Supervisor (Former Employee)
London, England

I worked at Hilton Worldwide full-time for more than 3 years

ProsGood Place to learn and start your career

ConsLong hours, understaffed, bad salary, busy place

Advice to Senior ManagementEmploy more people

Yes, I would recommend this company to a friend

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Poor management, low pay.

Food and Beverage (Former Employee)
Portsmouth, South East England, England

I worked at Hilton Worldwide part-time for more than a year

Pros- Looks good on your CV

Cons- Lazy and imcompetent managers (up to head of department level).
- HR promotes suck ups who have ticked boxes rather than experienced and capable staff.
- Long shifts, poor work/life balance
- Low pay and tips that dont find their way to your payslip.
- Management do not care about their staff, only the numbers and are very lazy.
- Management cant seem to write a rota more than one day in advance (is available on Thursday, starts the next day) which makes planning the rest of your life next to impossible.

Advice to Senior ManagementSpend some time on the floor and listen to your staff.
Let your staff decide what changes need to be made to improve service, there are some very good staff members with good ideas who are currently not being allowed to help by department management.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great long term opportunities, but some roles paid less than others

Director (Current Employee)
London, England

I have been working at Hilton Worldwide full-time for more than 8 years

ProsLots of opportunities for long term career growth and geographic relocation. Healthy track record of promoting from within. Horizontal organization (i.e. great access to top executives).

ConsSome functions not compensated as well as others. Incompetent HR department makes promotions, salary increases a real pain to execute and creates a real battle to retain talent when they are presented with other offers.

Advice to Senior ManagementThink more long term than short term.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Challenging

Restaurant Manager (Current Employee)
London, England

I have been working at Hilton Worldwide full-time for more than a year

ProsGreat team spirit and you receive encouragement and support to evolve in your role.
A chance to move in between departments and be cross-trained.

ConsUsually as a rule across the company, minimum salary with a very anaemic service charge added to it.
Not a great choice of work if you are cannot comply with the highest level of customer service you can offer!

Advice to Senior ManagementShould give a good thought to how to find a remedy for work/life imbalances! The roles are often very demanding, cuts are tough and the employees feel like they receive nothing in return of their efforts.

No, I would not recommend this company to a friend

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dont have word to explain

Food and Beverage Host (Former Employee)
Blackpool, England

I worked at Hilton Worldwide full-time for more than a year

Prosteam work
co-operative in all field
team management
friendly atmosphere
trained management
helpful to new comers
achieving targets

Consi dont know any downside falls in hilton blackpool.on that i am feeling proud to be team member for that hotel.hope to work again for that hotel,hope i will get chance again

Advice to Senior Managementkeep it up

Yes, I would recommend this company to a friend

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Work hard,study hard but in the best place ever

Mixologist (Current Employee)
Manchester, England

I have been working at Hilton Worldwide full-time for less than a year

ProsAmazing job position really well paid to be in the hilton company.

ConsNo customer relations.
Looks like just ass-licker goes up instead of experienced people

Advice to Senior ManagementMy managers are ok.this message is for the manager over my managers.
Stay less in your office and try some shifts in department,so you will see what they really needs.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Hilton Worldwide – Why Work for Us?

A World of Opportunities for You From Oahu to Ontario, Hilton Worldwide continues to grow throughout the United States and Canada. Conrad Hilton founded our company in 1919 in Cisco, Texas, and developed a lasting… Full Overview

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