Hilton Worldwide

www.hiltonworldwide.com

Hilton Worldwide Reviews

Updated 26 January 2015
Updated 26 January 2015
852 Reviews
3.5
852 Reviews
Rating Trends

Recommend to a friend
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Hilton Worldwide President and CEO Christopher Nassetta
Christopher Nassetta
366 Ratings

Review Highlights

Pros
  • Team member travel program is a huge plus (in 28 reviews)

  • Good benefits, the Team Member Travel program is alright when you can get it to work (in 38 reviews)


Cons
  • They do not care about work life balance but give it all talk as if they do care (in 31 reviews)

  • long hours and advancement can take time depending on the management company (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The best hotel I have ever work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Engineer in London, England
    Current Employee - Shift Engineer in London, England

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    The training for the staff is excellent. The staff are well train and polite to the guest as it shall be with all the other hotels

    Cons

    At first maintaining the excellent services to the guest. To be focus at all time. Have good eyes to details

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Corporate employees will need to move to USA to get on in Hilton.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Hilton Worldwide

    Pros

    Benefits are good generally but most beneift is gained from being a US employee

    Cons

    Cheap rooms may be good for Americans in USA but outside USA difficult to get employee room rates.

    Advice to ManagementAdvice

    Tbere is a world outside of USA but don't expect everyone to work to US timezones.

    Recommends
    Approves of CEO
  3.  

    Rubbish place to work! Low Pay! They treat you like crap!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Receptionist in Birmingham, England
    Former Employee - Front Desk Receptionist in Birmingham, England

    I worked at Hilton Worldwide

    Pros

    Free food all your can eat buffet

    Cons

    •Low pay
    •Unsociable hours
    •Not leaving on time of 8 hr shift
    Illegal working hours doing a 12 hour shift then having 6 hours rest then coming back to work again!
    •management good to you on your first week then they turn and be nasty
    •they ask you to do overtime without no notice
    •JUST DONT WORK THERE FULL STOP I WALKLED AFTER JUST A MONTH! DONT MAKE THE SAME MISTAKE I MADE!!!!

    Advice to ManagementAdvice

    DIE!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Very poor especially when compared to other similar employers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Conference and Events Sales Executive in Aberdeen, Scotland
    Former Employee - Conference and Events Sales Executive in Aberdeen, Scotland

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Working for a well known brand looks great on the CV, benefits and the people were great, however the benefits could be difficult to access.

    Cons

    Lack of support, high expectations and lack of communication from senior management when there are problems. Size of a very inexperienced team halved then they wondered why standards slipped after offering little - no support, then making a fairly junior member of staff responsible for it all without supporting her in improving. Working so many hours on such a poor salary meant that by going over salaried wage (40 hours) by just 5 hours a week dropped salary below minimum wage threshold - 50 hour weeks were not unusual. Agreed lieu time was then difficult to redeem due to workload.

    Advice to ManagementAdvice

    More consistency across the brand - having worked for 2 Hilton brands and having polar opposite experiences shows a lot.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receptionist (Front Desk) in London, England
    Former Employee - Receptionist (Front Desk) in London, England

    I worked at Hilton Worldwide (more than an year)

    Pros

    Great colleagues. Staff discounts for hotels. Free food for lunch. Appreciation for doing a good job. Good training.

    Cons

    Low pay. Poor food in staff canteens. Only get 30 minute break in 8 hour shift. Never leave on time but not paid for overtime. Always understaffed. Unsociable hours. Staff discounts are mostly hard to get a hold of.

    Advice to ManagementAdvice

    Stop trying to cut costs everywhere! Hire enough people to be able to provide this excellent service you so badly want to achieve.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Customer Care Advisor role in Glasgow, Scotland later on outsourced and moved to Bulgaria

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Avisor in Glasgow, Scotland
    Former Employee - Customer Care Avisor in Glasgow, Scotland

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    staff rate for hotel stays

    Cons

    Staff notoriously underpaid even though they are highly educated, dedicated and multilingual. No appreciation from Management of the nature of the demanding tasks and challenging situations that Agents were faced with. Managers first out the door at the end of the shift even tough staff was still answering calls.

    Advice to ManagementAdvice

    Managers should lead by example and motivate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great global company with fantastic brands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in London, England
    Former Employee - Vice President in London, England

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    Exciting, international environment with good team and strong corporate culture. Pretty good salary and very good additional benefits including bonus, LTIP, healthcare & pension.

    Cons

    Quite political (as with any large firm) and somewhat US-centric focus given the concentration of hotels in that market.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping Supervisor in Belfast, Northern Ireland
    Former Employee - Housekeeping Supervisor in Belfast, Northern Ireland

    I worked at Hilton Worldwide full-time (more than 3 years)

    Pros

    Good training opportunities, lot of courses and training sessions
    Excellent benefit packages, staff rates, etc

    Cons

    Not very sociable hours of work (just like any other hotel)

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    There is no hospitality like understanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Sous Chef in London, England
    Current Employee - Executive Sous Chef in London, England

    I have been working at Hilton Worldwide full-time (more than 5 years)

    Pros

    Let me take this opportunity to tell you how grateful I am to be working with Hilton What makes a workplace feel like home? It’s a place that brings out your best, every day. Because it makes you want to be better, every day. It’s a place where your strengths are appreciated. Where people welcome you as you are. And applaud you for where you’re going. It not only provides you with 'WEAR AND GEAR' to do the job. It also provides you the knowledge, support and training through HWWU. Discover the power of belonging. At Hilton, we feel it every day. It comes from being recognized. It comes from knowing Hilton sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do.

    Cons

    The wages a way to lower than market.

    Advice to ManagementAdvice

    make HWWU more practical then just browsing through slides

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    The treatment of there staff is very good, along with the great range of employee benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commis Chef in London, England
    Current Employee - Commis Chef in London, England

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    i love there benefits they give to there staff and direcly for me, my head of department is great at his job, and treats all his staff with respect.

    Cons

    due to the way the business is going at the moment in terms of finance, there is little chance of promotions at the moment, i also feel although there are loads of benefits there is not as much recognition for the staff in terms of praise

    Advice to ManagementAdvice

    allow the Head of departments to give credit and promotions where due, structure more inter-departmental team building so that different departments get to know each other, its polite to say hello in the corridor but even better to have a small catch up which is always great, its a great moral booster.

    Recommends
    Positive Outlook
    Approves of CEO

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