Holiday Retirement Reviews

Updated 21 August 2014
Updated 21 August 2014
412 Reviews

1.9
412 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Holiday Retirement President & CEO Kai Hsiao
Kai Hsiao
121 Ratings

Review Highlights

Pros
  • I love the community and what it offers our residents and love working with seniors (in 30 reviews)

  • It's great to be able to in some small way make a difference in the lives of people in their later years (in 17 reviews)


Cons
  • Read this upper management do something about your power hungry regionals (in 50 reviews)

  • You work long hours and tired by the time your day off hits (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Community Sales Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Sales Leader  in  Boston, MA (US)
    Current Employee - Community Sales Leader in Boston, MA (US)

    I have been working at Holiday Retirement full-time for more than 3 years

    Pros

    Working with Seniors to make a difference in their lives.

    Cons

    Long Hours, micro managers, company ahead of residents

    Advice to ManagementAdvice

    work a week in our position. Get to know the residents and make upper management accountable instead of putting the community managers out to dry.

    Doesn't Recommend
    Neutral Outlook
  2. 7 people found this helpful  

    Don't buy into the fake good reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lake Oswego, OR (US)
    Former Employee - Anonymous Employee in Lake Oswego, OR (US)

    I worked at Holiday Retirement full-time

    Pros

    Residents. It's great to be able to in some small way make a difference in the lives of people in their later years. There are also lots of employees who really care about their jobs.

    Cons

    Micromanagement does not begin to describe the experience. Upper management does not value the contributions of the community-level employees at all. They think Community Managers and especially Co-Managers are stupid fools who weren't able to keep other jobs or homes, or who have failed at running their own businesses, so are too dumb to effectively run a community without being overseen every hour of the day by a whole slew of conference calls. If you have any self-respect at all, you will run far away from here.

    Advice to ManagementAdvice

    Some of you should just go back to your hotel management jobs. You don't know what it means to show true caring on a long-term basis to seniors. The business would be much more financially successful if you were honest and truthful to prospective residents, if you hired capable people and then trusted them to do their jobs, and if you stopped managing by spreadsheet.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    In sales? Avoid this company like the plague.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Sales Leader
    Former Employee - Community Sales Leader

    I worked at Holiday Retirement full-time for less than a year

    Pros

    Holiday Retirement seems to have started out as a great idea. I suppose it can be a good starting place for a persons initial sales job. There is sound sales structure and marketing ideas. The culture within a community can be rewarding. The best part of working at Holiday Retirement is that you have the opportunity to meet some truly amazing and wonderful people. The residence at Holiday Retirement are truly awesome!

    Cons

    The company supplied laptop is constantly being access remotely and scrutinized by regional management. It is an inside joke that if a Community Sales Leader lasts 6 months that they are considered "old timers". The program that is used is called InTouch, it is a freaking nightmare! Upper management freely admits it yet nothing is done about it nor is there any training on it, at least not during the joke that Holiday Retirement calls training. Yet that same upper management will expect its sales staff ("Community Sales Leaders") to hit the ground running after only a cursory introduction of the program, expectations, and "training". The micromanaging done by Holiday Retirement is an Orwellian nightmare! The only real "perk" is that employees, if they are traveling can stay in a Holiday Retirement guest room...it the management for that particular location is given advance notice. Personal growth...you will be disappointed. Working for Holiday Retirement will NOT allow for any work-life balance, they will tell you that you need to have a life but the demands that are placed on you will never allow balance.

    Advice to ManagementAdvice

    The most honest advice I could give to the management of Holiday Retirement is to ask themselves what they are hoping to accomplish. The current sales culture needs to be looked at. In case you did not realize it, micromanaging never works in the long term. You have to decide what is more important to you, the short or long term. Treat ALL of your employees as professionals instead of liabilities.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 4 people found this helpful  

    Life Draining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Holiday Retirement full-time for less than a year

    Pros

    Gain experience in Management and Sales

    Cons

    On call and no life

    Advice to ManagementAdvice

    Care about the Residents

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    SAD TO LEAVE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager  in  Portland, OR (US)
    Former Employee - Community Manager in Portland, OR (US)

    I worked at Holiday Retirement full-time for more than 5 years

    Pros

    The residents and friendships we made with both staff and residents.......

    Cons

    Everything, they pit all staff against everyone.....

    Advice to ManagementAdvice

    Sell

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    1984

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSL  in  Boynton Beach, FL (US)
    Former Employee - CSL in Boynton Beach, FL (US)

    I worked at Holiday Retirement full-time for less than a year

    Pros

    Working with seniors. Getting to know coworkers who really care about what they are doing for others.

    Cons

    BEWARE!!!!! Holiday Retirement is owned by an REIT that is interested in only one thing -- an attractive balance sheet for potential buyers. If you like being micro-managed to point of hysteria, then working at Holiday in any position just might be for you. You will be told by your manager, with delight in their heart, that you are being 'listened to' on every conversation you have by unknown manager at various corporate levels. This includes many calls that your manager requires you to be a part of during the week. You will be hounded, asked why you haven't done more, and questioned on everything. Your manager, who likely has no management experience, will send you emails at all hours of the day and night with cutesy fonts and colors imploring you to focus, achieve, reach further, etc. There will be no concrete suggestions, just motivational nonsense. This is what the majority of your manager's time is spent doing. Your laptop is preconditioned at the corporate 'shop' to allow anyone to completely review your every key stroke. By far the worst thing is that you must not get along with your manager team at your immunity. This is paramount to your success. If you 'defend' your managers that you work closely with every day, you will be chastised. Several of the mid-level managers pretend to have a heart for seniors and their lifestyle, but the truth is, they have chosen you because you really do care about seniors, and they twist your care for seniors, use it against you, and push you psychologically to the point of exhaustion. If you really think you could do this, check out how many CSLs leave the company within six months. It is absolutely unfortunate.

    Advice to ManagementAdvice

    Sell the company already. You are a hedge fund, not a senior living provider -- but you already knew that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Co-Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co-Manager (Couple)  in  Richmond, VA (US)
    Former Employee - Co-Manager (Couple) in Richmond, VA (US)

    I worked at Holiday Retirement full-time for less than a year

    Pros

    Enjoyed our time with the residents!

    Cons

    Disorganization was rampant at regional level and above.

    Advice to ManagementAdvice

    Stop misrepresenting what the Co-Manager and Manager jobs involve. The expectation and hours expected reach far beyond anything discussed throughout the hiring process.

    Doesn't Recommend
  9. 1 person found this helpful  

    Does anyone know what they are doing any more?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Holiday Retirement part-time for more than 3 years

    Pros

    Working to assist seniors and provide for their daily needs.

    Cons

    The whole company concept has drastically changed over the past couple of years. Community Management training used to be at least 1 month and covered all areas of facility management. Now it seems that all the company wants is glorified telemarketers and if the building or residents need something, that is tough! Too many chiefs and not enough Indians so t speak! Have all these outside RDs, ASLs etc that have no clue what this business is about, but boy can they waist time emailing constantly and calling when management is busy in the dining room! The business is totally focussed on obsolete marketing techniques and operates like a "boiler room"! My wife and I were told by community managers that we were not to spend time talking to residents; make calls and more calls! The "Holiday Touch" died a long time ago!

    Advice to ManagementAdvice

    Get rid of all the expensive and unproductive ancillary staff ie. the telemarketer/move-in focussed people who actually have no idea whatsoever about sales and marketing and go back to the old "Grass Roots" style operating and training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    They take 1st and 2nd place for worst company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Manager
    Former Employee - Community Manager

    I worked at Holiday Retirement full-time for more than 5 years

    Pros

    Residents and staff and a fair bonus system

    Cons

    Make a list of everything you would not do as a company and this will be the foundation of Holiday. It is hard to believe that a company can exist like this. Maybe they cant and that is why they are selling off communities.

    Advice to ManagementAdvice

    No need they haven't listened to any of the advise that everyone else has suggested. This many professional people can't be that far off base. After having met Kai before his promotion i feel bad for him as I believe he would like to do things right.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 4 people found this helpful  

    The Holiday Touch is NEVER given to employers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader  in  Salt Lake City, UT (US)
    Former Employee - Sales Leader in Salt Lake City, UT (US)

    I worked at Holiday Retirement for more than a year

    Pros

    I have thought very long and hard about what to put in the "Pros" area... The residents are the only highlight from this company...

    Cons

    I have been employed with Holiday for over a year now, and I have NEVER worked for a WORSE company THAN Holiday Retirement... No Support from upper management ( Regional Team, District Team ) they are always questioning Why? When? They believe they ALL have the answers and yet I have never seen one of them jump in and help a community... If your community is low in census they will show up and sit on their computers and phones... Hey Regional Team if you have the answers and you think you can sale; it would be nice for you to actually sale... But criticizing and belittling you in front of your peers is the way to go... 5 conference calls in a regular day is the norm and than they wonder why you don't have tours or move ins... Mangers for the community are run ragged, expected to work non stop... Sales Leaders are PRESSURED TO THE MAX, if you like being threaten with your job on a weekly basic this is the job for you...

    Advice to ManagementAdvice

    Dear Holiday Retirement,

    Prices are to high for the quality-of-life you have for your residents... You can't ask Managers and Sales Leaders to perform miracles... And yet you do on a daily basis... Give your community support and the tools they need to make Holiday shine, but you have a bunch of "Corp Bosses" making changes and beating people up instead of supporting them... Here's a "NEWS FLASH" without HAPPY employees you don't get that big bonus check... REMEMBER it's the employees that make and give that so called Holiday Touch, the way you treat your employees is a joke... I would never recommend a Holiday Community and I would never move a family member in one...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for Holiday Retirement? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.