Cookies help us deliver our services. By using our services, you agree to our use of cookies. Click here to learn more

Hotels.com Reviews

Updated 26 April 2015
44 reviews filtered by
  • Any Location
  • Any Job Title
3.7
44 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
7 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Hotels.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Open, supportive, challenging, great office, opportunity for growth, fun, good compensation, flexible, always something new going on, diverse teams

    Cons

    We definitely work hard but generally it's a good work/life balance.

    Advice to Management

    Keep up the good work

  2. Work with highly specialised digital talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing in London, England
    Current Employee - Digital Marketing in London, England

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Informal
    Promotions based on merit, not on age and other more traditional determining factors
    Good travel perks
    Company offsite once per year
    Not as political as Expedia, the sister company
    Amazing offices in London
    International travel between London, HK, Dallas, Sydney, Sao Paolo and other offices

    Cons

    Honestly not many to mention. Would struggle to name them

  3. Best of both world !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech in London, England
    Current Employee - Tech in London, England

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Dtartup mentality but financial power of a large organization (best of both world)
    We work hard we play hard, amazing office in central London
    Collaborative culture, global exposure

    Cons

    very marketing centric, sometimes hard to promote technology innovation

    Advice to Management

    be more open to innovative concepts/features

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Fun, State-of-the-Art, Huge eCommerce company, Technology driven from London!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Technology in London, England
    Current Employee - Director Technology in London, England

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Industry
    - Technology
    - Work life balance
    - Lean startup culture
    - Fun place to work for

    Cons

    - Office a little crowded, but I think its getting sorted out

  6. Modern management

    Former Contractor - Senior SEM Specialist in London, England
    Former Contractor - Senior SEM Specialist in London, England

    I worked at Hotels.com as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great office, multi-cultural, hassle-free environment, socializing activities.

    Cons

    Hard to stand out, low sinergy.

    Advice to Management

    Encourage and pay attention to ideas and opinions from employees at all levels.

  7. Great place to learn independently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Marketing in London, England
    Former Intern - Marketing in London, England

    I worked at Hotels.com as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You are given a great autonomy to learn and develop knowledge without being micromanaged. Twice a month on a Friday there was free breakfast provided from Paul which was a wonderful treat. There are also regular beer and pizza evenings where staff are encouraged to engage more.

    Cons

    Everything is done in the last possible minute without long term planning. Many employees appear to promoted to management for being good at their job without management training and therefore have a lack of empathy towards staff.

    Advice to Management

    Make some long term decisions to give employees enough time to execute effectively.

  8. Helpful (2)

    Work with fun, super smart and creative people on new challenges every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotels.com full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Big open planned office in a central part of London. Big roof terrace which is great during the summer. The benefits package is pretty good and includes a fair few travel perks. Not a pro for everyone but you get to travel quite a bit for work which can be good fun.

    Cons

    Can push the boundaries even more than we have done and create more of a balance between using data and listening to what our customers are telling us. Though this has been addressed more this year.

  9. Wonderful workplace overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience in London, England
    Current Employee - User Experience in London, England

    I have been working at Hotels.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great office with large roof terrace, team building events.A top notch benefits package including hotel discounts and excellent family health insurance. Friendly people and a very relaxed, informal culture. A world class brand to be proud of.

    Cons

    There is no appetite for innovation. There is very little strategy. The company is so big that much knowledge gets lost between teams. A/B testing rules everything even though it sometimes seems flawed.

    Advice to Management

    Pick a strategy and stick to it, use it to justify every decision from VP level down to the lower level workers. Experiment, innovate, play....try new things.

  10. Helpful (1)

    Fun, fast-moving, energetic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Hotels.com full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits (e.g. travel discounts) and fabulous people. The offices are all modern and open plan, which creates collaboration.

    Cons

    The leadership at times seems a bit random, and their does not seem to be a consistent strategy. This creates a bit of chaos as priorities and focus tends to change moment to moment. Also, the data is a mess.

  11. A highly talented environment, yet lacking egos.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hotels.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supportive
    Fun
    Relaxed, yet hard-working
    Great environment (the best I've worked in)
    Talented colleagues.
    Friendly.
    Opportunity to make stuff better.

    Cons

    Not joining sooner
    Job can be slightly frustrating if you're under a bit of pressure to deliver, as technically, it's not perfect.

    Advice to Management

    Continue listening to your staff. Wipe the slate clean with some of your older tech - be creative when going about how to solve these problems - it will inspire, motivate and enable your tech employees to strengthen the company's competitiveness by delivering even more rapidly those customer experience improvements.

    Give tech staff more down-time to innovate, and give them real business challenges to figure out. The support and infrastructure is there, but the time each tech employee is allocated less than 3%. Contrast that with Google's 20%.

    You guys have the talent there, and they're waiting to be tapped in to.... and when the lights go on, you'll be amazed.

Hotels.com Photos

Work at Hotels.com? Share Your Experiences

Hotels.com

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.